Introduction Shangri-La Hotels (M) Berhad is an investment holding company and also a public limited company. This company was incorporated on June 29, 1971 and currently having a total of 2364 employees. Its headquarters is located at the Batu Ferringhi Beach, Penang. This company is engaged with the operations of services such as hotels and […]
Introduction Leisure and tourism is considered as one way of getting away daily routines. Numerous tourists feel bored and tired of their everyday life so they travel to escape those environments. Their jobs and duties have become a hindrance to joyful feelings in life. Tourism is not merely an economic activity, but it is not […]
About The Term Hospitality: Hospitality refers to the support, warmth and help tourists look forward when visiting a country they are not familiar with. It’s a process in which the host country deals with their guests with good behavior offering them all the basic facilities and also exclusive offerings. This industry in the fruitful business […]
Table of Contents I. Executive Summary …………………………………………………………….. 2 II. Introduction ……………………………………………………………………….. 3 III. Analyses………………………………………………………………….……… 4 IV. Overall Assessment……………………………………………………………. 8 V. Conclusion……………………………………..……………………..……….…. 9 VI. References……….…..…..…………………..…………………………….…… 10 VII. Appendix………………………………………………………………….…….. 11 Executive Summary Purpose: The purpose of this report is to critically analyse an establishment’s different servicescape dimensions and to provide an overall assessment of its servicescape. Analyses: […]
Introduction to Services and Facilities in the hotel Nowadays, people choose to stay in the hotel not only for the accommodations, some of the tourists would choose a particular hotel because of its unique services given or special facilities that other hotel might not have or might not provide as good services compared to other […]
Service recovery has taken over the whole world by storm. People hear the word service recovery and service failure over and over again. In the globalized world as people know it, the world seems to be getting smaller and yet it is expanding, the world is developing. Information can travel fast and easily, boundaries are […]
1.0. Background of the story The definition of service quality means customer perception on how well does a service can meets or exceeds the expectation (Czepiel 1990). As for the words “public transport” itself, it is being describes as a vehicle that caters the passenger to reach a destination and every usage of this particular […]
Banyan Tree was very successful and grew very fast in the Asian sector. In this report we will look at the difficulties Banyan Tree has expending globally. At this stage Banyan Tree needs to overcome certain challenges in order to continue its expansion. We will provide suggestions on how to overcome these challenges in this […]
Service is the main essence of Hospitality .Guest service means being attentive to the guest request and needs. Good quality service is the main essence to run a good hotel and it can achieve by creating such a environment for the guest that should give feeling of “Home away from home”. Guest should feel comfortable […]
Expectation is one of the most important thing related directly to the guest that the hotel has to know in order to be able to provide the service that fulfill the needs and desire of the guest. It’s the key to know what’s the hotel has to provide in order to make the guest feel […]
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