Hilton Hotel in Oman – Analysis
This report talks about the accommodation on Hilton Hotel in Salalah. In methodology we used many techniques such as exploratory and quantitative. The objectives of this research are evaluating these things that are related to Hilton Hotel accommodation:
1- Evaluate making reservation.
2- Evaluate transport.
3- Evaluate exterior.
4- Evaluate the reception.
5- Evaluate rooms.
6- Evaluate the restaurants.
7- Evaluate restroom.
8- Evaluate other Hotel services.
The main recommendation of the research is to improve and develop the product and service that is develop the tourism in Oman and make it contribute with GDP (General Domestic Profit) and reduce depend on Oil.
INTRODUCTION AND BACKGROUND:
The purpose of this assignment is to inspect, evaluate and recommendation to improve and develop the tourism industry in Sultanate of Oman. In this research we will evaluate the accommodation service that the Hilton Hotel provides it for the tourists. we will evaluate making reservation, transport, exterior, reception, rooms, restaurants, restroom and other Hotel services. Then we will write some recommendations that help to improve and develop the accommodation services in Hilton Hotel. In this assignment we will focus on accommodations only but in this hotel they provides many others product and services for the tourists. Tourism is the main ingredient in most countries of the world and adopt some of these countries is entirely dependent on tourism increase the GDP (General Domestic Profit) of these countries.
In early nineties, with the exception of the Emirate of Dubai and Bahrain were the Gulf governments not pay attention to the tourism sector to several considerations including political, social and economic.
The Gulf countries were not known to the tourists in the past with the beginning of 1992 and after the Gulf War second it began to focus in this sector and try to attract the tourists of entire the world.
Recently, the Gulf countries become good place for tourism because it has many things that is attract the tourist such as the natural, buildings, animals, environment, cultures and so on.
Oman has the potential of natural and picturesque which is worth to visit and watch. Moreover, the natural locations that tourist attraction found in all provinces and regions of the Sultanate of Oman. It is includes valleys and springs, majestic mountains which is covered by the greenery, trees, flowers and plants as well as various types of animals, birds and fish.. Moreover, the sand, hills and mountain caves, and last but not least Kharief Salalah.
Dhofar Governorate has an importance historic and a special place in the past and now. Dhofar Governoraten has ten states and it are: Salalah, Thumrait, Mirbat, Sadah, Rakhyout, Dilkot, Makecn, and Schlemm Islands Allaniat and mandate Mazyona. The city of (Salalah) is the Regional Centre for conservation and it is away from Muscat about 1023 KM. also, it is characterized by the religious tourism, historical, where there are many sites of religious nature such as the (Al-hqaf) that was mentioned in the Holy Quran and the tomb of the Prophet Hood, and the Prophet (Ayyub). Moreover, besides it there is in Dhofar ruins of the city AL-balied and Port Sumhuram historic famous export of frankincense at Khor Rori.
REVIEW OF THE LITERATURE:
Hilton Salalah is considering five stars and it has 147rooms and suites. It designed and equipment with very comfort and luxury. Moreover, it has advantage of it s location overlooking the beach of the Arabian Sea as well as several recreational facilities such as tropical garden, swimming pools, tennis courts, and so on that makes the tourist enjoy. Also, it has the best restaurants in Salalah such as Al Maha restaurant which offers a mix of Arab while the tourists enjoy to watching the sea. It has 6 international restaurants that provide foods and drinks for all tourists from whole the world.
Hilton Guest Room
Wake up to this local-style 42mA?/452sq.ft room with separate seating area and high-speed internet access. Get to work at the large desk in the separate working area, take time off in the easy chair or sofa and gaze at the mountain view…. more
Hilton Guest Room
“Wake up to this local-style 42mA?/452sq.ft room with separate seating area and high-speed internet access. Get to work at the large desk in the separate working area, take time off in the easy chair or sofa and gaze at the Mountain View. Special touches include magazines, mineral water, chocolates and fruit”(1)
RESEARCH METHODOLOGY:
This research is done as we asked in Introduction to Hospitality and tourism management course. This research will be written depending on my objectives as we was written before. The nature of my research is Evaluate research, because the main goals of this research to evaluate many things as we said in my objectives also approve my expectations of many things. In addition, the kind of the research is evaluation.
From this assignment we want to evaluate the accommodation service that the Hilton Hotel provides it for tourists. we started my project by limiting the objectives which my research will be rely on. Then we looked for more information from books, internet, magazines and newspapers to write down the literature review and prove it by some references. However, we designed my survey and then we wrote the methodology and arrange it.
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http://www1.hilton.com/en_US/hi/hotel/SLLHIHI-Hilton-Salalah-Resort/accommodations.do;jsessionid=247163ECBF6F821A7079E2A9AAFEF8A1.etc41
Then we outlined the findings term depending on what the information we got from my resources. Through that time, we have completed all steps of the assignments.
we use convenience sampling because we did not have enough time. So too, with my research about information we used various resources to find more information and details to make my research more useful by giving some facts and experiences of many people. All quotations of the projects were from my course, internet and books.
FINDING:
1. The elements upon which Accommodation Establishments should be evaluated include:
Making a Reservation:
In this hotel the establishment’s ability to make a guest feel welcome, acknowledged and appreciated is very good by provide good quality for the tourists. Moreover, the ease with which an establishment is reached or located, by telephone or on site is good because it is so far from the airport and city center so the tourist fined a problem to reach it. The reservation procedure is very easy and the tourists can reserve by many ways such as by web site, telephone and go to the hotel. The ability to determine special needs and requirements is very good by ask the tourist few questions. The tourists can find a lot of information that they need from this hotel.
Transport:
In this hotel they have ability to make a guest feel welcome, acknowledged and appreciated by offers many kinds of cars for rent. They divided the types of cars into 7 groups. It is economy, compact, intermediate, full-size, four wheel drive and premium. Also, they offer driver for those who cant driving or don’t have driving license. The Staff behavior and communication skills in this Hotel is very good. also, it Adherence to all relevant laws and regulations that the government put it for this kind of enterprise. As Nasser observed (tourist) said, “it are cleanliness, maintenance and the level of service offered to it is very high. The Staff behavior and communication skills in this Hotel is very good. also, it Adherence to all relevant laws and regulations that the government put it for this kind of enterprise”.(1)
Exterior:
The Cleanliness and maintenance of the exterior of the establishment’s buildings and pavements is very good and looks nice and the tourists find a lot of signage that guide them as they want to go inside the hotel. Moreover, there is a lot of parking that for more than 100 cars inside the hotel.
Reception – Check In:
Nasser said “the first impression created by the establishment and its staff is very good. Also they have ability to make a guest feel welcome, acknowledged and appreciated. The level of service provided is very good with a good quality by offers facilities for the tourist. Also, the staff behavior and communication skills is very good and the best thing that attract them when we went there is they smile for them and that makes them happy to deal with this hotel”.
Rooms
The cleanliness of the rooms visited is very good and it looks nice and luxury. Moreover, the facilities and amenities within the room are beautiful and attract the tourists. Also, they clean it every day to be comfort for the tourists.
Restaurant – Dinner and Breakfast
The establishment’s ability to make a guest feel welcome and appreciated upon arrival and departure is very good. The Table appearance nice and the ambience are very nice and comfort. In this hotel, there are six international restaurants and it provides every kind of foods that that the tourists want with a very good and modern way to present foods.
(1) Intervew with Nasser Salim (Tourits, Who Visited Hilton Hotel in Salalah) On Thersday 25/11/2010 , 9:00 PM
Restroom:
The cleanliness, maintenance and comfort of all restrooms visited is very good and they clean it twice per day.
Other Hotel Services:
In this hotel, there is Porter Service for tourist who arrival and departure. Also, there is Room Service, Minibar Service and Wake up Call Service. They provide this service with high quality that makes the tourist happy.
SUMMARY AND CONCLUSION:
Through this assignment we tried to valuate the accommodation service in Hilton Hotel in Salalah in different ways as we said before. we tried to give background of people reactions to accommodation service that this Hotel provides it for tourists. All finding appeared the accommodation service is very good in generally. Finally, we hope that this assignment could be as a tool of information who read it, or as helpful research for who will use it in his studies as a resource.
RECOMMENDATIONS:
1- Try to increase the campaign of advertisement about the accommodation service.
2- Try to provide some pictures of Omani cultures, attraction places and so on inside the rooms.
3- Try to give tourists better impression to take part with accommodation services.
4- Try to minimize price that makes the tourists staying more times.
5- My main recommendation to this Hotel to take good care of their tourists and try to maintenance the rooms every month to makes the tourists feel comfort.
