The Significance Of Business Development In Hospitality

The essay mainly focused on the significance of business development in hospitality, Business Development analyses and evaluates the different aspects of business growth routes and development processes in the international hospitality industry. It considers the essential features of the strategic business context, in which any hospitality organization operates. The hotel industry needs significance business development

According to Pizam stases further in the essay following things will be focused similar to, aspire of importance of business development, accepting requires of consumer, how to build up product that can make best to customer want, the main reason for failed hotel business. Victorious hotels are individuals who regularly involved in developing new product that can catch the attention of consumer, for the reason that client are the crucial base of any business, particular in the hospitality sector. “Discrimination refers to capability to offer exceptional value to client & produce brand loyalty that lowers customer senility to cost” (Pizam, 2005 p54)

Modifying the business development system features of new products and world class services, toward the inside new markets and the success of any hospitality business depends mainly help to increase hotel revenue, improves customer satisfaction, quality, and achieves important benefits for organizations.

According to Hassanien, Dale, Clark (2010) that Hospitality industry improvement refer to the method by which an association uses joint resources in order to launch, get better, modify or extend its present in an accessible in new market. (Hassanien A, et al, 2010 p1-p3)

Profitability

Successful Hotel industry organizations must regularly search to generate their profitability for new ways to reduce operating expense and grow revenues. Think about outsourcing as a way to reduce expenses, but also weigh up its effect on quality of service. Continuing improvements in technology and ideas have created new opportunities for profitability improvements, but technology improvements must be based on careful Return on profit. Hotel must look to both increases and decreases in room rates. Example

Increase in room occupancy and room price once again provides London with the great compliment of being the most money-making city of Europe’s key hotel markets. The United Kingdom capital was way ahead of the pack significance achieving gross operating revenue per available room. The statement well said David Bailey, deputy managing director, TRI Hospitality Consulting. London hotels enjoyed a strong boost to profitability 23% during December 2009 .The first time since December 2008, Budapest hoteliers achieved amazing growth in profitability.

To improve market shares have many wonderful ways, depending on the item for consumption or good service.

Customization of services or product refers that enlarge the customer’s willingness to continue to deal with hotel rather than bidding out the contract at every opportunity. The trick here is to ensure that the high revenue and very fast improve market shares .

Business growth goals

Doing well business expansion requirements a lot of factors to come together at the exact time. For business growth must have the time to plan and manage the growth, the sales and market strategies must carry in new consumer.

Unique product new unique product s creates an entirely targeted new market and provides that excellent improved performance better than old product. New products earn good profit and profit growth depends on market demand and new product introduction. The hotel offers a unique product to consumer. Hotel provides reimbursement that are planned to meet very precise needs, wants and desires of very specific target markets

Sustained customer service and a scope of preference in product and services bring in a distinctive relationship between customer and product. (Cedicci et al, July 2007) for example a 5 star hotel in Ramada hotel Jaipur in India has changed many new items in its guest room like Big Flat TV, free internet facility fresh flowers and fruit bucket, laundry facility for the guest staying for more than a week, Bottle of red and white wine to all rooms.

These unique ideas not only make easy the guest and make them happy this is shows business development of hotel.

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Every big hotel has new market opportunities in Boutique hotels are those hotels which provide outstanding accommodation, furniture in a themed and stylish manner and cater to corporate travellers. Example: The Taj Lake palace Udaipur is one of the best boutique hotels in India. According to (Jones, 2009) boutique hotels was firstly opened in 1980s in USA and then gradually it covered the whole of Europe and finally throughout world. He says that the luxury hotels are in danger zone some watt but at the same time the there has been no effect on the boutique hotels and its growing day by day. Customer or tourist are mostly attracted to the boutique hotels rather than going to the luxury hotels. Most of the largest groups of hotels like intercontinental group of hotel , the Marriott hotel and Taj hotel are launching many boutique hotels in Europe as well as in many others country in the world

Managerial urge

According to Clark, A(2007)

Budget hotels are those hotels which are designed and made according to meet up the fundamental require of the guest by provided that relaxing and very hygienic clean room for a comfortable stay in the hotel as well best budget fare. Budget hotels are totally new concept in all countries. These types hotel comes below five star hotels like as small property. Budget hotel discovered in USA Budget hotels generally comes under 4 star or 5 star property known as ‘Budget Hotels’. These kind of hotel do not recommend as many services as the other 5 star and luxury hotels offers, but offer reasonably priced accommodation to the extremely great price for the domestic customers and foreign travellers. Budget hotels are playing significant role Indian hospitality market.

Economies scale

The term Economies of scale refers to a firm’s abilityto reduces the cost of producing one unit of goodand services as the volume of production increases. Mass production and economies of scale werecentral concepts in the development of modern economic theory

According Economies survey Hospitality industry currently generates more than $100 million in annual revenues, giving significant “bulk” and purchasing power.

Customer attraction and Satisfaction

To understand guest is the main key to business excellent improvement. Understanding guest need, necessity is only doable when hotel keep in contact with guest during stay in hotel and after stay, by responsibility explore in the market, must take feedback from guest as regards what guest look forward to any more expectation for next time stay in the hotel.

The important of guest satisfaction has become an essential business issue as hotel has realized the significance outcome achieved when providing effective customer service in hotel industry satisfaction has always been important. The ability to satisfy customer, therefore.become the key ingredient of continued success

Coopers,P(2002) shows that firm is aware that customers satisfaction and quality can be more important than current financial result creating long term share holder

Competition is increasing national and international market new competitors growing fast day by day in hotel industry.

EDDYSTONE C. NEBEL III states that Being successful in hotel business depends how much the hotel managing level is strong and power full and how much know about business development. Hotels industry has become very much competitive industry, this affects how hotel need to be managed.

Significance of business development in hotels are need to improve standard of service and understanding how the service business differ from good-producing business helps executives manage better to best. Hotels provide both a product and service. The main purpose is that ability to provide great service

Competition is main significance of business development Marketers must need to monitor other competitor’s product and must be development distribution method to make high competitions with other hotels.

Brand and image improvement.

In to have better brand image the particular brand should be advertize and marketed well and they should be innovative pricing which would attract more guests to visit the particular branded property

(Anon, 2008) In India has many highly branded hotels as like Taj, ITC,but Oberoi hotel group is one most highly trusted brand in Hospitality industry in India. An Oberoi hotel understands its guest and believes in designing, excellent developing services which make possible it to top their expectation. Oberoi hotels are always willing to take new challenges and needs of their guest, Oberoi hotel is most well organized and methodically managed hotel in India which is really wonderful effort to do its best, to make happy to guest, and hotel gives value for money to guest. Oberoi is mostly known as for world class and very excellence in service. Hotel meets the needs of guest and hotel keep on innovating new product.Brands are seen as product characteristics brand is associated in consumer mind and advertising has a significance influence of consumer image of brand

Globalization

In all world countries, where Travel and tourism have grow to be a most important export industry, the hospitality sector is the central position for concepts of globalization. Hospitality industry has become the world?s largest export industry. The hospitality industry is one of the world?s largest employer and arguably one of the largest traders of foreign currency. The hospitality industry plays significance branch bodily in bringing people together with a global community

Internationalization

The twentieth century was the rapid supply in h internationalization hotel market. Hotels companies expanded market across the world. Example Marriot hotels spread from 29 countries in 1996to 56countries in 1999.

Best western is largest internationalization working under a single brand name and western has more than4000 separately owned and operated hotels in the world. Best western offers over 300,000 sleeping bedrooms in 78 countries all over world.

Business development the process by which a Hotel industry can get better performance through modify feature and attribute of it recent product or services developing new product or service toward the inside new market In the hospitality industry.

Conclusion

This essay y highlight the importance of business development within hospitality industry a. what significance of business development

The Service Culture At Ritz Carlton

This paper mainly presents the service culture at Ritz Carlton. The paper discusses the service culture in the Ritz-Carlton Hotel. This paper covers some background history of the hotel as stated on the corporate website, service strategies – golden rules incorporated by the hotel chain. With real life examples taken from interviews by professionals the service culture is illustrated and explained. The purpose of this is to inform and educate what the service culture includes and how Ritz Carlton maintains outstanding service atmosphere in all its branches across the world. This paper also states how Ritz -Carlton executes the service offered as stated in an interview taken by Jankowski. The line-up for which the hotel is known for is also discussed along with employee feedback, empowerment and their focus on service.

The heritage of Ritz-Carlton Hotel Company, L.L.C. started with The Ritz-Carlton, Boston. The service standard set by this Boston landmark provided a standard for all Ritz-Carlton hotels and resorts across the world.

In 1927, Mayor Curley requested Edward N. Wyner, who was a Boston real estate developer, to construct a world-class hotel. During this time, Wyner was constructing an apartment building. He agreed to change the apartment building into a hotel. Wyner was aware both of Ritz’s reputation in Europe and Boston’s cosmopolitan society and knew that the name would definitely bring success. After getting authorization from The Ritz-Carlton Investing Company and The Ritz Paris’ for using their name, he started work on the luxury hotel in Boston. The Ritz-Carlton, Boston opened its doors on May 19, 1927 charging $15 per room.

As was the tradition of Cesar Ritz, Wyner maintained the privacy of his guests that attracted the elite. This policy is followed till today at all Ritz-Carlton hotels. Considered a private club for rich people, until 1960s the hotel was very formal and hotel guests had to be in the social register or admirable. It was believed that the hotel sometimes checked the quality of writing paper used by the guests when requesting reservations, having refused a few for having used inferior quality.

As Boston society was formal, strict dress code was specified for all guests. Even the restaurants were strict regarding who they chose to entertain. The Cafe did not allow women to lunch alone and until 1970, the Ritz Bar did not allow unescorted women.

The hotel had its own upholstery, print shop and an in-house craftsman who was assigned to color gold stripes on the hotel’s furniture. Many guests were pampered and every care was taken to make them feel special. For Winston Churchill, the room’s fabric on the furniture was redone in red, as it was his favorite color.

After Edward Wyner death in 1961, Cabot, Cabot & Forbes (land developers) with their chairman and majority stakeholder, Gerald W. Blakely, took over the hotel. To continue with the Ritz legacy, Charles Ritz, son of legendary Cesar Ritz, was appointed on the board of The Ritz-Carlton until his death in 1977. In 1983, Blakely sold the hotel and the rights to William B. Johnson, who then established The Ritz-Carlton Hotel Company.

The Ritz-Carlton logo created by Cesar Ritz is a combination of the British royal seal (the crown) and the logo of a financial backer (the lion). In 1965, Cabot, Cabot and Forbes revised the logo which is used till date.

In many Ritz-Carlton hotels and resorts tables are set with the signature cobalt blue glasses which were considered a status symbol in 1920s Boston. These glasses were originally made to go with the blue Czechoslovakian crystal chandeliers present in the original Dining Room in The Ritz-Carlton, Boston. The window glasses which were imported from Europe chemically reacted with Boston’s climate and turned blue. Having blue glass windows meant the owners could afford imported glass so Ritz ordered them in blue color (Ritz Carlton Hotel Company LLC, 2010).

Discussion

Gold Standards

This is the base on what The Ritz-Carlton Hotel Company, L.L.C. stands. They cover the values and philosophy on what the hotel bases its operation:

The Credo

The Motto

The Three Steps of Service

Service Values

The 6th Diamond

The Employee Promise

1. The Credo

At Ritz-Carlton Hotel genuine care and comfort of guests is of highest importance. Emphasis on providing the finest personal service and facilities for guests is important. Guests are offered a refined ambience which they can experience while relaxing. In their words ” The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests” (Ritz Carlton Hotel Company LLC, 2010).

2. Motto

At The Ritz-Carlton Hotel Company, L.L.C., “We are Ladies and Gentlemen serving Ladies and Gentlemen.” This motto exemplifies the anticipatory service provided by all staff members (Ritz Carlton Hotel Company LLC, 2010).

3. Three Steps of Service

A warm and sincere greeting. Use the guest’s name.

Anticipation and fulfillment of each guest’s needs.

Fond farewell. Give a warm good-bye and use the guest’s name. (Ritz Carlton Hotel Company LLC, 2010)

Service Values: I Am Proud To Be Ritz-Carlton. These include:

I build strong relationships and create Ritz-Carlton guests for life.

I am always responsive to the expressed and unexpressed wishes and needs of our guests.

I am empowered to create unique, memorable and personal experiences for our guests.

I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique.

I continuously seek opportunities to innovate and improve The Ritz-Carlton experience.

I own and immediately resolve guest problems.

I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.

I have the opportunity to continuously learn and grow.

I am involved in the planning of the work that affects me.

I am proud of my professional appearance, language and behavior.

I protect the privacy and security of our guests, my fellow employees and the company’s confidential information and assets.

I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment. (Ritz Carlton Hotel Company LLC, 2010)

The 6th Diamond

Mystique (service value 1 to 3),

Emotional Engagement (service value 4 to 9) and

Functional (service value 10 to 12) (Ritz Carlton Hotel Company LLC, 2010)

According to Coffman (2006), who led the Ritz Carlton team to define new service value, the middle piece of the Sixth Diamond is reviving the emotions and memories of guests by genuinely caring and making them feel recognized, important and unique. Creating the Mystique happens when we hear guests’ requests even before the guest knows them, going so above and beyond the call that folklore (“wow” moments) spreads throughout guests and hotels.

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened. (Ritz Carlton Hotel Company LLC, 2010)

The Lineup

In Ritz-Carlton new employees learn the Golden Rules and they spend every day of their employment discussing one of the 20 Basics. This is done during “The Lineup” which is considered as the hotels most important tool.

To illustrate the working of this tool we can imagine an employee who works with the kitchen staff and for initial 10-15 minutes of the day speaks with their team. They like others in the hotel, discuss one of the 20 Basics. A day’s discussion could center on Basic 10 which states that each employee is empowered. Therefore, when a guest needs help or suggestion, employees should break away from regular duties, address and resolve the issue immediately. Similarly, senior management meets with their top executives and respective teams. Dishwashers, doormen, and maintenance staff meet their groups respectively and discuss the meaning of Basic 10. The discussion revolves around situations, both hypothetically and in present reality. All 25,000 Ritz-Carlton employees act similar in their respective locations. So when the discussion cycle is completed with all Basic 20, the next day, everyone starts all over again, with Basic 1 (Lamton, 2003).

Employee Empowerment

The word “empowerment” is believed to be originally thought by the Ritz-Carlton. An amount is fixed on the employee’s resources for solving a problem immediately, without checking with a supervisor. An employee can use up to $2,000 to find an instant solution to a guest’s problem. An employee cannot avoid difficult situations by saying that it’s not their job. One cannot be limited with ones job descriptions when guest satisfaction is at stake. Employees need to step outside job boundaries, and no one questions them when they do so because it is more important to solve the issue (Lamton, 2003).

Ongoing Employee Feedback

Employees are empowered when occasional problems comeup and the hotel’s executives support, and reward continuous employee input. The hotel believes that employees are aware of what is happening, and the management must listen to them. The new employees might be asked about their opinion on improving service several times a month. Decisions are made by a small number of management staff and their reports are put into practice without any difficulty. The selection of employees is a team effort too. A supervisor does not hire an employee without taking opinions of candidate’s potential colleagues nor does Human Resources hire a new employee without group consultation (Lamton, 2003).

Telling Wow Stories

Stories can be used promote the culture and values of a company. In Ritz Carlton during the lineup, someone reads a “wow story” of the day. A story is communicated to all hotels in different countries. An employee in New York will hear the same story as an employee in Bali; same for one in Shanghai. These stories focus on a staff person who performs beyond his/her job description and offers a perfect service which creates an aura that alters luxury one time guests into repeat guests.

There is a wow story of a family which stayed at the Ritz-Carlton, Bali. This family had carried with them special eggs and milk for their son who was suffering from food allergies. When they arrived they noticed that the eggs were broken and the milk had gone bad. The Ritz-Carlton manager and dining staff tried to look for alternatives in the local market could not find the any suitable items. Luckily the executive chef at this particular resort knew of a store in Singapore that sold them. He immediately got in touch with his mother-in-law, and asked her to buy the products and fly to Bali to give it to him at the hotel. The family was extremely happy. After such an experience, this particular family was definitely converted into a repeat customer.

These stories have two functions. The first is to identify an employee’s dedication in front of colleagues and second is to emphasize a service value. In the above story of a family in Bali the intension was to reinstate service value No. 7: Use teamwork to meet the individual needs of our guests. This can be considered as an ideal way to express what is expected from the employees. Each story restates the way Ritz expects employees to act and shows how each employee contributes to the service values.

Gallo compared two lineups; first a general one and second a more specific meeting for the housekeeping staff on the morning shift. Gallo noticed about both meetings that there was a keen interest these employees showed had outshined the enthusiasm that was observed in other companies. Employees were enthusiastic to share. The stories served as teaching tools. Two, 15-minute lineups across 61 hotels, 365 days a year. The hotel offered many hours of training to its employees but it all will not result in anything concrete unless employees were connected on an emotional level. Sharing stories helps in this matter (Gallo, 2007).

Focus on Service

Every single Ritz-Carlton staff member is entrusted to use up to $2,000 on a guest. That’s not per year but per incident. It is not used often, but it shows a deep trust in the staff’s decision. They could use more than the designated amount after the general manager’s permission. The notion is to create an extremely amazing stay for a guest. It is not necessary that there is a problem, it could be something as simple as a guest’s birthday, an employee arranging champagne and cake in the room. Many times $2000 is to create an outstanding experience.

The stories include instances of a carpenter being hired to construct a shoe tree for a guest; a laundry manager who when not being able get a stain out of a dress after trying two times took a flight from Puerto Rico to New York and returns back the dress personally; or in Dubai when a server overhears a guest speaking to his wife, on a wheelchair, that he felt bad that he was not able to take her to the beach. The waiter informs the maintenance, and the next afternoon a wooden walkway was created down the beach leading to a tent set up for dinner for them. The general manager was not made aware of this until it was complete (Reiss, 2009). Listening to customers makes it easier to personlize the service. Computers make it easier today. Ritz has a guest recognition system that has data on clients’ individual preferences (Janelle & Maul, 2000, p.225).

In an interview conducted with Diana Oreck, Vice President Ritz Carlton Leadership Centre, she throws light on how Ritz Carlton executes service culture.

Following are the points made by her:

Determine Culture

The credo has to be clear and easy to understand. The hotel has “steps of service” that shows the attitudes toward interactions between employees and customers. The Ritz-Carlton’s three steps are:

Greet guests warmly and sincerely, and use their names.

Anticipate and fulfill the guests’ requests.

Bid guests a fond farewell, and use their names.

From the above, the most difficult is the second point. One can easily provide service if asked directly. It gets challenging when one has to develop an attitude that enables one to be sensitive enough to clients to foresee their needs (Jankowski, 2008).

Surprise and Delight

Wanda Jankowski states that recently she had stayed at a Ritz-Carlton to give her presentation. She was losing her voice and was surprised to notice that within five minutes of her arrival, the front desk person who received her during check-in sent to her room a handwritten note and a tea bag in the envelope. The note stated that hot water, lemon, and honey was coming. Hotels can train employees to anticipate client’s needs. It can range from being able to sense whether a client needs more information or a suggestion regarding a storage facility while their house is being remodeled. The key is to surprise and delight customers. Employees are not expected to be on autopilot when clients’ needs are to be anticipated. It is important management and owner of the company to practice what they preach. If they’re not practicing service-centric values, they can’t expect it from their employees (Jankowski, 2008).

Reinforce Values Daily

Ritz Carlton has a two-day formal orientation for its employees. 15 minute meeting are then held daily so that employees can register the cultural values. The company’s values and ways to apply them in different situations are discussed. The attendances for these meetings are nonnegotiable. Every Monday and Friday, outstanding examples of customer service are discussed. These examples help in motivating employees and help them absorb service values. These examples include how each employee can treat another employee and guests. An example stated in Ritz -Carlton Atlanta, is of a guest who was asked his preference in a newspaper he would like in the morning. The guest replied that he did not need a paper, but desired a pizza right that moment. Within half an hour a sizzling hot pizza was delivered in his room. Ritz-Carlton has been able to measure through research that satisfied customers spend more money. On average employees have 40 hours to find a solution and make an impact on the customer (Jankowski, 2008).

Conclusion

Ritz Carlton is a hotel chain that signifies excellence. The service culture that was created in the first hotel in Boston was used as a model to replicate in other branches. Going beyond their call of duty is what Ritz Carlton’s employees pride themself on. The Gold Standards created by the hotel is followed in all its branches and any one is expected to be discussed every single day. The execution of service culture as stated by the Diana shows how the hotel chain considers it as an integral part of the hotel. Ritz-Carlton’s success has be in effectively using the information provided by its customers. Treating customers like guests and providing an unforgettable experience is what Ritz-Carlton believes in.

The Scope Of The Hospitality Industry Tourism Essay

The scope of the hospitality industry comprises of a range of businesses that provide services and facilities such as accommodation, food and beverage, entertainment, gaming and related products.

The term “hospitality” has become accepted over the years as a generic word, which describes the well being of services and facilities related to tourists and travellers.

The hospitality industry is represented in every country in the world and is diverse and complex. It encompasses a range of free-standing hospitality businesses and is also a component of a wide range of venues whose primary function is not hospitality.

The hospitality industry consists of broad category of fields within the service industry that includes lodging, restaurants, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or even an amusement park consists of multiple groups such as facility maintenance, direct operations (servers, housekeepers, porters, kitchen workers, bartenders, etc.), management, marketing, and human resources. /Sources: hospitality industry Wikipedia

The hospitality industry covers a wide range of organizations offering food service and accommodation. The hospitality industry is divided into sectors according to the skill-sets required for the work involved. Sectors include accommodation, food and beverage, meeting and events, gaming, entertainment and recreation, tourism services, and visitor information.

Usage rate is an important variable for the hospitality industry. Just as a factory owner would wish to have his or her productive asset in use as much as possible (as opposed to having to pay fixed costs while the factory isn’t producing), so do restaurants, hotels, and theme parks seek to maximize the number of customers they “process”.

Gilmarie Salise 1
One of the adherent growing sectors of the economy of our time is the hotel industry. The hotel industry alone is a multi-billion dollar and growing enterprise. It is inspiring, never boring and offer unlimited opportunities. The hotel industry in diverse enough for people to work in different areas of interest and still at work within the hotel industry.
Twenty first century’s hotels provide modern precise services to their guests. The customers or guests are always right. This principle necessitated application of management principles in the hotel industry and the hotel professionals realized the instrumentality of marketing principles of managing the hotel industry.
The approach of total quality management is found getting and important function in the marketing management of hotels. The emerging positive trend in the tourism industry indicates that hotel industry is like a reservoir where the foreign exchange flows. This naturally draws our attention on Hotel Management. Like other industries, the hotel industry needs to explore avenues for innovation so that a fair blending of core and peripheral service is made possible. It is not to be forgotten that the leading hotel companies of the world have been intensifying research to enrich their peripheral services with the motto of adding additional attractions to their service mix. It is against this background that we find the service mix more flexible in nature.
The recruitment and training programmes are required to be developed in the features of the technical sophistication. The leading hotel companies have been found promoting an ongoing training programme so that the personnel come to know about the use of sophisticated communication technologies.
General classification of Hotel Industry
Classification of Hotels: on the basis of standards
Like most of the countries in the world, India could be an example and has also hotels divided in different categories depending on their location, facilities, infrastructures and amenities provided. All the star hotels in India are government approved with continuous control on the quality on the services offered.
Five Star Hotels – the most luxurious and conveniently hotels in India are grouped under Five Star Deluxe categories. Five Star Hotel in India are globally competitive in the quality of services provided, facilities offered and accommodation option. These are the top of the line hotels located mostly in big cities. These hotels provide all the modern facilities for accommodation and recreation matching international standards in hospitality. In such type of hotel HR department are established separately and to execute and to follow the concept of HR strictly, HR professionals are hired.
Four Star Hotels – A rung below five star hotels are Four Star Hotels, these hotels provide all modern amenities to the travellers with a limited budget .Quality of services is almost as high as five stars and above categories. These kinds of hotels are there for the travellers with the limited budget or for the places which might not get the tourist traffic associated with larger cities. In such type of hotel concept of HR is more or less followed.
Three Star Hotels – These are mainly economy class hotels located in the bigger and smaller cities and catering to the needs of budget travellers. Lesser in amenities and facilities, these hotels are value for money and gives good accommodation and related services in the reduced price. In such type of hotel concept of HR may or may not be present.
Two Star Hotels – This type of hotels are most available in the small cities and in the particular areas of larger cities. Catering for the backpacker tourist traffic, these hotels provide all the basic facilities needed for general accommodation and offer the lowest prices. In this type of hotel concept of HR is absent.

Gilmarie Salise 2

One Star Hotels – The hotels with most basic facilities, small number of room’s location in the fur-flung areas are grouped under one star hotel category. These hotels are best when customers for looking cheapest available accommodation option. In this type of hotel concept of HR is alien words.
Organisational Structure of Hotel Industry
Core Operational Department:
Food and Beverage (F & B) Department
F & B deals mainly with food and beverage allied activities. Different divisions are there in F& B are Restaurants, Speciality Restaurants, Coffee Shop (24hrs), Bar, Banquets, Room Service etc. Apart from that they have Utility services (Cleaning) .
Housekeeping Department
The housekeeping Department is another important department in hospitality world. Housekeeping is responsible for cleaning the hotel’s guestrooms and public areas. This department has the largest staff, consisting of an assistant, room inspectors, room attendants, a house person crew, linen room attendants and personnel in charge of employee uniforms. They may have their own laundry and valet equipment may use it only for hotel linens and uniforms and send guest clothing to an outside service where can be handled with specialised equipment.
Front Office Department
The front office is the command post for the reservations, registering guests, take in charge of guest accounts (cashiering/payment), checking out guests. It is the front desk responsible to allocate their designated rooms, distribute their keys, send mails, emails or other information for guests. It is the also the most visible part of the front office area.
Food Production Department
Food production department handles with the preparation of food. Basically, it is their responsibility to prepare dishes or menus which are ordered by guest and afterward catered by the F & B Department. They can prepare different kind of Cuisine like Chinese, Indian, Thai, Filipino, Western food, Italian and a lot more.
Core Functional Departments
Marketing and Selling Department
Sales and marketing has become one of the most vital functions of the hotel business and integral part of modern of hotel management. It includes packaging of selling, sales promotion,, advertising and public relations. The marketing divisions is charged with the responsibility of keeping the rooms in the hotel occupied at the right price and with the right mix of guests.
Gilmarie Salise 3
Safety and Security Department
The security of guests, employees, personal property and the hotel itself is an overriding concern for today’s hoteliers. In the past, most security precautions concentrated on the prevention on thefts from guests and the hotel. However, today such violent crimes as murder and rape have become a problem for some hotels. Unfortunately, crime rates in most major cities are arising. Hence today security department also concentrate on these additional criminal activities too.
Engineering and Maintenance Department
This department provides on the day-to-day basis the utility services, electricity, hot water, steams, air conditioning and other services and is responsible for repair and maintenance of the equipment, furniture and fixtures in the hotel.
Finance, Accounting and Control Department
The finance and accounting department is responsible for keeping track of the many business transactions that occur in the hotel. Accounting department does the bookkeeping regarding financial matters in an appropriate description. Whereby the control department is concern with cost control guidelines by the way reducing in investment, reduction in operating cost, control of food service cost, control of beverage costs, labour cost control, etc.
Administration Department
This department is responsible for all the work with the administration, personnel, manpower, employee’s welfare, medical and health security.

Scale, scope and diversity in a Hotel Industry

The primary purpose of hotels is to provide travellers with shelter, food, refreshment, and similar services and goods, offering on a commercial basis things that are customarily furnished within households but unavailable to people on a journey away from home. Hotel today not only cater to the basic needs of the guest like food and shelter provide much more than that, like personalized services etc. Many more and more people are travelling not only for business reasons but for leisure as well. As a matter of fact, because of the massive increase on tourism economy, tourism continues to grow as political freedom, economic wherewithal and social equality spread across the whole world. There was a growth in international travel and thereby growth in hotel industry.

Hotel development also involved diversification of hotel types. Most early hotels had been large urban luxury establishments, but newer variants quickly emerged. Resort hotels, designed to accommodate the rising tide of tourists, were built in panoramic rural landscapes far from the cities. Commercial hotels, more simply furnished and less expensive than the luxury variant, served the growing ranks of travelling salesmen and other commercial workers set in motion by the expanding economy. Railroad hotels were built at regular intervals along track lines to provide passengers and crews with places to eat and rest in the decades before the introduction of sleeping cars. Residential hotels, dedicated to the housing needs of families increasingly unable to afford private houses in expensive urban real estate markets, served as the prototypes for apartment buildings.

Gilmarie Salise 4

Scale, scope and diversity in a Restaurant Industry

The restaurant industry, on the other hand, covers fine dining specialty restaurants, fast food outlets, canteens, and food courts. Fine dining and specialty restaurants offer a wide variety of international cuisines. The restaurant originated in France dating back to 1765 when one A. Boulanger, a soup vendor, opened an establishment advertising restoratives, or restaurants, referring to the soups and broths available within. The institution took its name from the advertisement, and “restaurant” now denotes a public eating place in English,

French, Dutch, Danish, Norwegian, Romanian, and many other languages, with some variations. In the Philippines, a new trend in the restaurant industry is rapidly gaining popularity, that is, “eat-all-you-can buffets”, which are offered at reasonable prices. A number of restaurants offer “buffets with no leftovers” at

50% off normal buffet prices. /Sources: http://dirp3.pids.gov.ph/ris/taps

Based on my own country Philippines, although local entrepreneurs own most fine dining restaurants, an overwhelming number of fast food outlets are American franchises. These outlets, therefore, pose serious competition for local franchises. Particularly since tastes and preferences of consumers tend to favour international, especially, fast foods and restaurants. Finally, product differentiation exists in the industry. Established firms have brand identification and customer loyalties, which stem from past advertising and customer service.

In the Philippines, tourism is one of the major industries that the WTTC noted as positioned at the epicentre of global travel and tourism growth and development. In 1997, tourism contributed 8.7% of the country’s GDP, generating 2.3 million jobs (or one in every nine nationwide), and accounting for

some 10.5% of Philippine investments. According to the Department of Tourism, international arrivals in 1999

stood at 2.17 million, a slight increase from the previous year’s total of 2.15 million visitors. Despite the economic crisis suffered by its Asian markets, the Philippines’ foreign exchange receipts from tourism went up by 5.83% from $2.41 billion in 1998 to $2.55 billion in 1999. Moreover, the Philippines enjoyed the highest repeat visitors in Asia at 54.22 percent, indicating that the tourism sector can survive external threats and competition in the region. As tourism serves as the main market for hotel and restaurant services, increase in visitor traffic over the past ten years resulted in a corresponding boom in the hotel and restaurant industry. During the last decade, the hotel and restaurant industry has flourished even as it struggled to cope with difficult challenges. New hotels mushroomed in the capital while older hotels have done their best to spruce-up both their interiors and upgrade services. Likewise, the growth of the restaurant sub-sector, the number of players and the variety of services offered, has been notable during the period. /Sources: http://dirp3.pids.gov.ph/ris/taps

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People 1st
The Academy’s role

To identify, endorse and promote qualifications and learning opportunities which are delivered to National Skills Academy standards. This delivery may take place in universities, colleges of further education, employer businesses and dedicated hospitality schools. It’s role is also to:

Focus on the areas related to management and leadership, customer service and craft skills which are central to addressing the industry challenges

Innovate and provide franchisable solutions

Ensure that funding is available where ever to support excellence in hospitality training.

People 1st is the Sector Skills Council for the Hospitality, Leisure, Travel and Tourism Sector. The People 1st sector footprint is defined across 14 separate industries: hotels; restaurants; pubs, bars and nightclubs; contract food service providers; hospitality providers; membership clubs; events; gambling; travel services; tourist services; visitor attractions; youth hostels; holiday parks; and self-catering accommodation. [1]

It is difficult to undertake a statistical analysis of the tourism and hospitality sector as the sector includes a number of different industries as defined by the Standard Industrial Classification (SIC) codes. In the main, statistical analysis is usually concentrated on tourism related industries, the most important of which are hotels and restaurants.

Across the UK, People 1st industries generate an annual turnover of ?135 billion and employ 1.9 million in more than 180,000 establishments.

According to People 1st, there are 1,585 vacancies in the core hospitality sector, with the largest number of vacancies for kitchen and catering assistants, bar staff, chefs and cooks. Nearly a fifth of hospitality and tourism firms have indicated that they have hard to fill vacancies, and 48% of the unfilled vacancies are attributed to a failure to find individuals with the appropriate skills. A third of employers have reported skills gaps.

British Hospitality Management

The British Hospitality Association has been representing the hotel, restaurant and catering industry for 100 years. The Association exists to ensure that the views of the British hospitality industry are represented in a forceful, coherent and co-ordinated way to government and policy makers in the UK and internationally, in order that its members’ businesses can flourish.

The British Hospitality Association (BHA) was established in 1907 as the Incorporated Hotel Keepers Association. In 1910 it merged with a new and entirely separate organisation called Incorporated Association of Hotels and Restaurants, taking on the latter’s name.

In 1926 it became the Hotel and Restaurant Association of Great Britain, then the British Hotels and Restaurants Association in 1948 and the (ungrammatical) British Hotels, Restaurants and Caterers’ Association – after the merger with Caterers’ Association of Great Britain – in 1971.

It was re-named British Hospitality Association in 1992. Along the way, it lost some of its restaurant members

when they broke away to form the Restaurant Association of Great Britain in 1967.

Supported by some of the industry’s top independent restaurateurs, such as Prue Leith and Robert Carrier, the RAGB – later The Restaurant Association – fought exclusively for the interests of restaurants but the cost of such activity and the need to present a united front to government encouraged the merger with the BHA in 2003.

The Restaurant Association retains its own identity as a trading division of the BHA.

For a more detailed history, please read the official centenary booklet Hospitality: A Portrait. The British Hospitality Association 1907 – 2007 which gives a fascinating insight into the UK hospitality industry over the course of the past one hundred years. /Sources: Google

Assessment:

The People 1st focuses on the sector skills council for the hospitality, leisure, travel and tourism sector. The tourism and hospitality sector includes a massive number of different industries as defined by the Standard Industrial Classification Code (SIC). The statistical analysis mostly concentrated on the hotels and restaurants industries. This association interact significantly on management and leadership, customer skills, job vacancies, innovate and franchisable solutions, and to make assurance that funding is available. Whereas, British Hospitality Management is an association that represents hotel, restaurants and catering industry. British Hospitality Industry are represented by this association to have a forceful, comprehensible, and combined way to UK’s government policy makers and internationally, in order that it members’ businesses can prosper.

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These two different groups of professional bodies in the field of hospitality services are very important in

order to have an organise and fruitful result in building businesses either on a hotel, restaurants, catering etc. The most significant aspect for any associations in hospitality industry is to work together and help with each other, exchanging ideas to give a most fascinating insight into UK industry and worldwide.

Organisational Structure/Chart of Hotel Industry

Organisational Structure of Hotel Industry
Core Operational Department:
Food and Beverage (F & B) Department
F & B deals mainly with food and beverage allied activities. Different divisions are there in F& B are Restaurants, Speciality Restaurants, Coffee Shop (24hrs), Bar, Banquets, Room Service etc. Apart from that they have Utility services (Cleaning) .
Housekeeping Department
The housekeeping Department is another important department in hospitality world. Housekeeping is responsible for cleaning the hotel’s guestrooms and public areas. This department has the largest staff, consisting of an assistant, room inspectors, room attendants, a house person crew, linen room attendants and personnel in charge of employee uniforms. They may have their own laundry and valet equipment may use it only for hotel linens and uniforms and send guest clothing to an outside service where can be handled with specialised equipment.
Front Office Department
The front office is the command post for the reservations, registering guests, take in charge of guest accounts (cashiering/payment), checking out guests. It is the front desk responsible to allocate their designated rooms, distribute their keys, send mails, emails or other information for guests. It is the also the most visible part of the front office area.
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Food Production Department

Food production department handles with the preparation of food. Basically, it is their responsibility to prepare dishes or menus which are ordered by guest and afterward catered by the F & B Department. They can prepare different kind of Cuisine like Chinese, Indian, Thai, Filipino, Western food, Italian and a lot more.

Core Functional Departments
Marketing and Selling Department
Sales and marketing has become one of the most vital functions of the hotel business and integral part of modern of hotel management. It includes packaging of selling, sales promotion,, advertising and public relations. The marketing divisions is charged with the responsibility of keeping the rooms in the hotel occupied at the right price and with the right mix of guests.
Safety and Security Department
The security of guests, employees, personal property and the hotel itself is an overriding concern for today’s hoteliers. In the past, most security precautions concentrated on the prevention on thefts from guests and the hotel. However, today such violent crimes as murder and rape have become a problem for some hotels. Unfortunately, crime rates in most major cities are arising. Hence today security department also concentrate on these additional criminal activities too.
Engineering and Maintenance Department
This department provides on the day-to-day basis the utility services, electricity, hot water, steams, air conditioning and other services and is responsible for repair and maintenance of the equipment, furniture and fixtures in the hotel.
Finance, Accounting and Control Department
The finance and accounting department is responsible for keeping track of the many business transactions that occur in the hotel. Accounting department does the bookkeeping regarding financial matters in an appropriate description. Whereby the control department is concern with cost control guidelines by the way reducing in investment, reduction in operating cost, control of food service cost, control of beverage costs, labour cost control, etc.
Administration Department
This department is responsible for all the work with the administration, personnel, manpower, employee’s welfare, medical and health security.
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Organisational Structure/Chart of a Restaurant Industry
Organisational Structure of Restaurant Industry

Chief Executive Director (CEO) – is in charge of making all final decisions, concerning the hotels, running meetings and presentations, launching new hotels, and making the final decisions of the operation managers for individual’s hotels.

Operations Manager – also known as operation directors oversee all other manager and report to the owners directly. It is the responsible of the restaurant operation manager to handle various aspects of the restaurant’s operation. They deal directly with customers and employees and are responsible for a diversity of duties that include financial record keeping and hiring, handling and firing employees. The duties and responsibilities of an operation manager is to generally managing the facility in which all the materials to be use in food preparation are being organised, serving and working properly and so with the employee resources as well.

Store Manager – a store manager could also be called as store general manager in which they usually at least one assistant manager working for them as well as various department managers and hourly employees. Store manager is responsible to communicate in some area managers department and get their assistance in improving store operation such as service in cleanliness.

Kitchen Manager – is responsible of overseeing the entire operation of the kitchen. The duties and responsibilities of a kitchen manager include supervising kitchen staff and make sure they are performing their duties very well. The kitchen manager must also make sure that the kitchen area meets health and safety requirements as well as food preparation. To ensure that all food is properly prepared and meet the standards set by the restaurant.

Schedule Manager – To avoid confusion in creating schedule for multiple employees, the schedule manager must be organised and it is advisable and very helpful to use a typical spreadsheet to easily simplify their work and spend less time in scheduling people and more time managing.

Maintenance Manager – a maintenance manager or facility manager is responsible for creating and maintaining all preventive maintenance programs to help keeps the restaurant running smoothly, such as maintaining kitchen equipment, lighting, point of sale system and the physical structure.

Service Supervisor –

Beverage Manager – it is the responsibility of the beverage manager to order, stocking, and managing all alcoholic beverages in the restaurant. In fact, this kind of position must have knowledge in different brands/kind of liquors and wines and can intelligibly explain and recommend selections to customers.

Main Chefs – The main duty of a chef is to prepare meals for guests according to the restaurant menu. Chefs are required to create recipes that are unique from other restaurants. Chefs should generally follow a specific recipe for each menu item; they should prepare to customise the dish to the guest’s requests. More duties include preparing daily menu, ordering supplies, and supervising kitchen staff.

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Dishwashers – Most of the restaurants uses a machine dishwasher to store all the messed dishes, cups, glasses, cutleries, casseroles, etc. and be washed at one at a time. While small restaurants/business hire a dishwasher to wash manually all the dishes.

Service Crews – a service crew is a group of co-workers that labour as a team to complete tasks of an employer. Waiters and waitresses are also called as service crews. However, service crews are not only working in a fast food but they are also working in a banquet and convention services, military, transportation, installation, and maintenance situations.

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RESTAURANTS
Operational:

Food Safety

Food safety refers to all those hazards, whether chronic or acute, that may make food injurious to the health of the consumer.

Food safety is and remains a top ten concern for food manufacturers and other food businesses. But a series of major food poisoning outbreaks and contamination incidents is happened in different ways and in several times.

In US, the Food and Drug Administration (FDA) was created to protect health by assuring the safety and security of the nation’s food supply, among many other things. All food facilities including restaurants must be registered with the FDA and must also give advance notice to the FDA on shipments of imported goods.

Based on my own experience, I worked in a Chinese restaurant and this restaurant also offers take away either in delivery or collection. In every ?14 or more purchase it will be delivered for free. I had observed that not all days the restaurant is busy. As a matter of fact, most of the orders are takeaway. The restaurant seems busy only during weekends like Friday and Saturday. In fact, many are also ordering by phone and be delivered. The company must ensure to pass the health and safety regulations including SODEXHO training in which certificates will be given like Food and Hygiene Certificate. All employees must be aware on their own health concern that they are well-fitted enough to work in these kind of industry especially working in a restaurant. For those very sick people like Tuberculosis, they are not allowed or be part of these industry. Moreover, all utensils must be washed properly and make sure that is also being sterilised to ensure health and safety.

Global sales of food additives were estimated at well in excess of USD25bn in value terms in 2007. Although the market is dominated by sectors such as flavours and hydrocolloids, recent growth has been most impressive in those additives most relevant to the prevailing trend towards lower-fat foods. In contrast, some sectors have been adversely affected by the effects of rising low-cost Chinese production, which has driven down market value in some instances. The Food Additives Market – Global Trends & Developments is a publication from Leatherhead Food International (now Leatherhead Food Research), which updates the previous edition published in 2005. The report identifies the major market forces influencing the global additives market, and presents a detailed analysis of trends in the market for 13 different additive categories. In addition to information on applications, market sizes and trends, and the leading companies in the industry, the report also discusses finished food trends impacting on additives and assesses future prospects for the industry. http://www.leatherheadfood.com

Managerial:

Security

Security in enterprise computing system is not simply a matter of technology and cannot be addressed satisfactorily with hardware and software alone. It also a matter of managing people, establishing and enforcing strong (right and clear) policies, implementing procedures and strengthen security, and periodically checking the effectiveness of the security architecture and making necessary changes. To become a successful security manager, he or she must constantly educate himself or herself and his or her staff.

Basically, when we talk about security it is generalised. Not only on computer or system security but accordingly on engineering, security on policies and regulations, security of the place and overall security.

Authentication mechanisms are used to identify the identity of subject and thus ensu

The Rural Development And Agritourisms

As per the evidence in the chapter 2, it is clear that tourism is an important sector and it has the ability to contribute for national development of many countries in developed and also in developing world. In this chapter, relationship between agritourism; a form of rural tourism and rural development is going to be studied to understand the level of contribution of agritourism for the rural development using existing literature especially in developing countries. Therefore, this chapter establishes the vital theoretical background for this research.

This chapter is consisted of three main sections. In the first section, information related to rural development including definitions, different sectors of rural development, a new paradigm of rural tourism and barriers of rural development in developing countries. The second section provides information related to agritourism such as the concept, definitions, theoretical basis of agritourism, activities of agritourism, factors affecting for successful agritourism, advantages and disadvantages of agritourism, impact of agritourism for local residents, important policies related to agritourism development and current situation and development of agritourism in the world and in Asia. In the last section, relationship between agritourism and rural development has been discussed in detail.

3.1 Concept of rural development

Before understand what rural development is, it is important to look at what rural areas are. In general, rural areas are geographical areas that are located outside the towns or cities. Hamlets, villages, towns, and other small settlements are in or surrounded by rural areas. Rural areas are open swath of lands that has few homes or other buildings, and not very many people. In rural areas, population density is lower than urban areas.

Still 70 percent of the world’s poor is living in rural areas (World Bank, 2010) and agriculture is the main source of income and employment. Agriculture and forestry represent activities which occupy many fields of land and play a primary role in the managing of the rich natural resources and in the formation of the landscape in the rural regions, where they constitute an essential part of the natural environment and cultural heritage. Wildlife is more frequently found in rural areas.

Rural development generally refers to the process of improving the quality of life and economic wellbeing of people living in relatively isolated and sparsely populated rural areas. It aims at the improvement of welfare of rural populations through the sustained growth of the rural economy. As a concept, it connotes overall development of rural areas with a view to improve the quality of life rural people. As a phenomenon, it is the result of various physical, technological, economic, socio-cultural and institutional factors. As a discipline, it is multi-disciplinary in nature representing an intersection of agricultural, social, behavioral and management of sciences (Fotiadis, 2009.).

Rural development is not simply an economic proposition; it has social, psychological and cultural dimensions as well. It is a multi-dimensional as well as multi-directional concept. Thus, rural development is a program designed to improve the socio-economic living conditions of the rural poor. It aims at raising their cultural level and reorienting their rich traditions. It seeks to achieve increase rural production and productivity, greater socio-economic equity and a higher standard of living for the rural poor. It is partly ameliorative and partly development-oriented (..). Development is interlinked with motivation, innovation and the active participation of the beneficiaries. Rural development recognizes the importance of improved food supplies and nutrition, as well as the importance of basic services such as health, housing, education and expanded communications, which will go a long way in enhancing the productivity of the rural poor. Moreover, it aims at providing gainful employment, so that the rural people too may contribute their mite to the national product. Rural development implies a fuller development of existing resources, including the construction of infrastructure, such as roads and irrigation works, the introduction of new production technology, the revival of traditional arts and crafts, and the creation of new types of institutions and organizations (Desai, 2005).

Not like traditional rural development approach that was based on modernization theory, the contemporary rural development is a new rural development approach, representing a policy model that seeks to focus less on the production of primary commodities and more on innovation and diversification (Ploeg et al., 2000). The model claims to encourage more democratic and effective rural development on the basis that different local stakeholders are involved as decision makers in the development process, and that the emergent development outcome is more innovative and integrated as a result. (Macken-Walsh, 2009).

3.1.1 Definitions of Rural Development

There is no universally accepted definition of rural development. The term is used in different ways in vastly divergent contexts.

Rural development can be defined as the development of regions excluding the urban areas such as the towns and cities. Smaller settlements such as villages, farmsteads, and market towns are normally included within the concept of rural, while most of the land area is expected to be used as agricultural land, forest or in its natural state (Apostolides. 2001?).

According to Robert Chambers, rural development is a strategy to enable a specific group of people, poor rural women and men, to gain for themselves, and their children more of what they want and need. It involves helping the poorest among those who seek a livelihood in the rural areas to demand and control more of the benefits of rural development. The group includes small-scale farmers, tenants and the landless.

Rural development may be defined as overall development of rural areas to improve the quality of life of rural people. It is an integrated process, which includes social, economical, political and spiritual development of the poorer sections of the society. Social or economic activities or initiatives designed to improve the standard of living in areas far away from large towns or cities.

Thus, the term rural development may be used to imply any one of the above-mentioned connotations. The avoid ineffective floundering among the myriad definitions, it can be defined as a process leading to sustainable improvement in the quality of life of rural people, especially the poor

3.1.2 Barriers for rural development

In many countries several problems can be identified against the rural development. They act as barriers to reach rural development. Most of them are common to number of countries. Some main barriers prevailing in developing countries can be summarized as follows.

Depleting natural resources, resulting in insecurity of food and employment, compelling over majority of the rural population to live in poverty.

Pollution of the environment and climate change, causing shortage of clean drinking water and adverse impact on agricultural production.

Lack of employment opportunities, forcing the landless and small farmers to migrate to urban areas reducing young labour for the activities of rural areas.

Poor access to education, resulting in low literacy and unemployment of the youth. Particularly among women having adverse effect on their skills development, employment productivity, family welfare and education of their children.

Poor health status due to lack of clean drinking water, hygiene, sanitation and drainage facilities;

Inadequate health care facilities, leading to high child mortality and morbidity; loss of labour productivity, economic loss, indebtedness and poor quality of life.

Poor infrastructure for receiving timely information on development opportunities, market demand and prices for agricultural commodities, new technologies, forward and backward linkages, credit facilities and development policies of the government and

Lack of technological skills to conduct processing and value addition to agricultural and other local products available in rural areas.

Lack of people’s organizations and participation for supporting various socio-economic development activities and governing themselves (Hegde, 2010; Walsh, 2009; Commission on Sustainable Development, 2007).

If we can overcome these problems, significant level of rural development can be obtained. It is the responsibility of the government to create a suitable environment for rural people to engage in

rural development activities to gain sustainable development.

3.1. 3 New rural development paradigm

As explained earlier, the traditional rural development approaches mainly based on industrial sector and modernization path. Decline in number of farms and a sharp drop in employment opportunities were seen as inevitable outcomes of this model. In addition, regional disparities increased and tensions grew between farming on the one hand and landscape, nature, environment and product on the other (Knickel 1990; Meyer 1996; Roep 2000). Until the early 1990s, due to scale-enlargement, intensification, specialization, within other sectors, a strong trend towards internalization was the parameters that circumscribed developments in the agricultural sector. With the understanding of these issues, present rural development means a new developmental model for the agricultural sector. This model entails society’s expectations of agriculture and with the interests, prospect and perspectives of increasing segments of the agrarian community. In brief, new rural development can be seen as the search for a new agricultural development model which is targeting to use rural resources in an effective manner to distribute benefits for the majority of the community. It is impossible and undesirable to refer to rural development as a new ‘blueprint,’ but understanding of what elements should comprise in this new model are emerging fast. (Mannion 1996; Saraceno 1996) Agritourism, an alternative for diversification of agriculture is one of the main elements of it.

3.2 Concept of Agritourism

Agritourism can be explained as a farm enterprise operated for the enjoyment and education of the public that may also generate additional income for the farmer by promoting farm products and experiences and giving many opportunities to local community to enhance their living standards (Wilson, Thilmany, & Sullins, 2006). The concept is gaining popularity and it’s providing a great escape for people in urban environment from their high-paced, strenuous and many times monotonous lifestyle. At the same time it’s helping the new generation to get first-hand experience of the rural life, which otherwise is limited only to the books for them. Spending time on the farms, interacting with the local people and farmers to get an insight into their day-to-day work and their traditions, participating in the local fairs and festivals, doing the actual work on the farm, milking the cow, riding a bullock cart, are some of the activities that can be enjoyed on an agritourism outing.

3.2.1 Theoretical basis of agritourism

Agritourism is multifunctional and cooperative strategy (Sidali, Spiller and Schulze, 2011; Wilson, 2007; Essex, et. al., 2005; Schmitt, 2010; Mason, 2000). The post-productivits agricultural system is the new approach in agricultural development. It is very complicated than subsistence and productivits agriculture systems (Topcu, 2007). Post-productivits agriculture system is a broad concept and the five main tasks of it are qualitative priorities in food production, alternative income sources for farmers and sustainability of agricultural lands, conservation of environment and new employment opportunities. Agritourism can easily link with these new aspects of agricultural development. Moreover, agritourism can be performed in five important sectors such as agricultural economic, socio-cultural, environmental and educational context in an effective manner. Further, since it is highly involved with the gender factor, agritourism as a gender approach is also having higher importance (Topcu, 2007; Sidali, Spiller and Schulze; 2011; Wilson, 2007; Essex, et. al., 2005).

3.2.2 Definitions of agritourism

Before 1990, only a little information has been published on agritourism. This lack of information was one of the reasons for the absence for the commonly accepted definition (Lack, 1997). However, after 1990, the research literature on agritourism has flourished and several number of definitions are available now (McGehee & Kim, 2004). Some selected definitions of agritourism are as follows.

Agritourism can be defined as the practice of engaging in activities, events and services that has been provided to consumers for recreational, entertainment, or educational purposes at a farm, ranch, or other agricultural, horticultural, or agribusiness operation in order to allow consumers to experience, learn about, and participate in various facets of agricultural industry, culinary pursuits, natural resources, and heritage (Colorado Agritourism Research Project, 2010).

Tew (2010) cited The Agribusiness Development Division of the Missouri Department of Agriculture (2010) defines agritourism as, “visiting a working farm or any agricultural, horticultural, or agribusiness operation for the purpose of appreciation, enjoyment, education, or recreational involvement with agricultural, natural or heritage resources”

Agritourism as an innovative agricultural activity related to tourism and agriculture both in which has capacity to create additional source of income and employment opportunities to the farmers and local communities (Maruti, 2009).

Agritourism can be characterized as a business or activity that invites visitors to come on-farm or into a rural community to enjoy agriculture, its produce and the natural environment in which it exists. Agritourism is generally an additional enterprise added to the farm, integrating tourism into agri-business (Porcaro, 2009).

An activity, enterprise or business which combines primary elements and characteristics of agriculture and tourism and provides an experience for visitors which stimulates economic activity and impacts both farm and community income (Bruch, 2008).

Tourism on a working farm in which visitors can experience a direct connection with the

host farm, rural life and/or the local environment”.

There is not a consistent definition of agritourism in the literature, and it has been used interchangeably with other terms. For example, some studies have previously been synonymously linked to rural tourism, farm tourism, agro-tourism, agricultural tourism and farm based vacation (Seong-woo and Sou-yeon, 2006; Ilbery, 1998; Ilbery, 1991). However, the main idea of all of these definitions is more or less similar. As a whole, agritourism can be explained as an interaction among agricultural producers, visitors, and local residents. Operators (mainly farmers) can earn extra income from the farm, visitors can get real knowledge and experience on farming and local residents can enhance their living slandered in several ways.

3.2.3 Working definition for agritourism in the study

For the purpose of this study, agritourism is defined as “tourism activities that conduct in working farm and surrounding, for enjoyment, education, recreation of visitors, hoping an additional income for the operator from farm resources in special and sustainable local development in general”. This is the working definition for agritourism in this study that is suitable in Sri Lankan context. After having strong theoretical knowledge and practical experience in agritourism sector, this was developed, including considering the main purposes of agritourism visitors, motivation of agritourism operators and expectations of local residents for rural development. Economic, social, environmental dimensions have been included in this definition.

3.2.4 Activities involved in agritourism

Normally, agritourism activities are the tourism activities take place in agricultural lands and surrounding rural environments. The number of agritourism activities mainly depends on the size of the farm and nature of the farming activities. These activities are important for the visitors to enjoy and learn agriculture. Blacka et al (2001) has divided agritourism activities in Virginia, into six categories as lodging and camping (bed & breakfast, camp sites, youth camp, farm vacation, weddings, honeymoons), special events and festivals (music festivals, haunted house, holiday celebrations, harvest festivals) Off the farm (farmers’ markets, roadside produce stands), recreational activities and events (fee fishing, hiking, rock climbing, horseback riding, skeet shooting), tourism related direct marketing (pick your own fruits/vegetables, sell processed food on the farm, sell herbal organic products) an youth and or adult education (Organized tours, agricultural educational programs, demonstrations). Lack (1995) divided agritourism British Colombia, into three groups as retail sales/ direct marketing (goods produced on-site, customer harvested produce and goods produced off-site), Tours (tour of processing facilities, scenic tours and tours of production facilities) and activities (accommodation, cultural activities, recreation and educational or hands on experiences). It is important to include all the possible agritourism activities because it helps to increase the length of stay and satisfaction of the visitors. In European countries, in a farm there are activities for visitors even for several days. However, the number of agritourism activities is lower in Asian countries. Further, activities in agritourism and rural tourism haven’t clearly categorized yet and most of the time they are used interchangeably.

Briefly, a successful agritourism operation should have three aspects. They are the need to have things for visitors to see (educational tours, historical recreations, festivals/special events, crop arts), things for visitors to do (educational activities, petting zoos, hay rides, pick your own) and things for visitors to buy (food & drinks, farm products, souvenirs). Things to see and do are often offered free of charge. But, money can be earned by selling things to the visitors (Adam, 2001). Agritourism can be used as primary, supplementary or complementary enterprise. As a primary enterprise, agritourism would be the main activity in the farm. Agritourism could be a minor activity in supplementary enterprises and it would share equal footing in complementary enterprises (Blacka et al., 2001). Agritourism can consist of different alternatives such as temporary attraction or special event, part of a large agriculture-oriented destination, part of a large non-agriculture-oriented destination, and complete agritourism agritourism operation.

Different forms agritourism business

Farmers can incorporate agritourism activities to their farms in various ways according to the situation. Four possible ways are; as a supplementary, complementary or primary enterprise, farmer must be ready to think creatively and plan effectively in order to success the agritourism enterprise (Mnguni, 2010).

Supplementary enterprise

In a supplementary enterprise, agritourism could be a minor activity that would support the other products on the farm. For example, if the primary enterprise is crop production, educational and training programs can be introduced with marketing facility of value added crop products.

Complementary enterprise

In a complementary enterprise, agritourism activities have equal share with other enterprises in the farm product mix. For instance, if there is a grapes production enterprise on the farm, it the farmer wants to sell half of the grapes to a whole seller and the remainder to ”pick-your-own” operations for visitors on the farm, then the two enterprises would be complementary enterprises.

The primary enterprise

In the primary enterprise, agritourism would be the major activity on the farm. For example, suppose that a farmer wants to open a winery on the farm and invite guests to spend the day or the weekend tasting wine. As a part of the wine tasting package, farmer may include overnight lodging in a cottage on your farm. You may produce grapes for the wine on your farm to supplement your wine tasting activities. Here agritourism is the main part of the farm product mix and it becomes the primary enterprise (Bernardo, Valentin and Leatherman, 2007; Blacka, et al, 2001).

3.2.5 Issues and challenges of agritourism development

As agritourism is a business activity, lots of requirements are essential for the successfulness of it. However, as agritourism is conduct mainly in rural areas by farmers, presence of several issues and challenges is a common phenomenon. For example, a study by Lack (1995) in British Colombia, has discovered that, lack of training, marketing knowledge, quality control, finance, appropriate insurance, excessive regulations, personal challenges for farm families, conflict with primary agricultural production, distance from markets, infrastructure limitations and farm disease are the challenges of agritourism development in that country. Agritourism in Nova Scotia has some obstacles. Many agritourism operators face the problem of lack of assistance and the knowledge required to produce market-ready products as Nova Scotia Tourism and Culture is reluctant to include and to enhance agritourism in their marketing campaigns. This lack of support hinders the development of agritourism products and services resulting poorly developed and marketed products by farmers. So, farmers could not develop many skills required to operate an effective tourism business (Colton and Bissix, 2005).

A study in Haryana, India has reported that the Lack of funds for publicity and advertisement less number of visitors, Lack of technology to develop farm tourism, lack of motivation of farmers, inadequate price for farm products/activities as major constraints in establishing agritourism (Shehrawat, 2009).

In Sri Lanka, issues and challenges in agritourism are small size farm lands, lack of required skills for the operators, poor level of processing of agricultural products, low level of publicity and promotion are the significant factors. Furthermore, lack of visitors, environmental pollution, poor condition on infrastructure, are the common problems for all the operators (Malkanthi and Routray, 2011b). Although there are few differences, most of the issues and challenges are common for many countries. As issues and challenges are negatively affect for the growth of the sector, finding solutions is utmost important.

3.2.6 Sustainability in agritourism operations

Sustainable tourism development is supposed to meet the needs of present tourists and host regions while protecting and enhancing the opportunities for the future. It is envisaged as leading to management of all resources in such a way that economic, social and aesthetic needs can be fulfilled, while maintaining cultural integrity, essential ecological processes, biological diversity and life support systems (World Tourism Organization, 1999) Therefore, Sustainability principles refer to the environmental, economic, and socio-cultural aspects of tourism development, and a suitable balance between these three dimensions to guarantee its long-term sustainability.

Same as other tourism destinations, sustainability of agritourism destinations are very important in long run. Although most of the destinations that are feasible in short run, face difficulties in survival in long run. So, economic feasibility, social acceptability and environmental friendliness of tourism operations are equally applicable to agritourism as well. World Tourism Organization (2001), defines sustainable development as “convene the requirement of present tourists and host regions as caring and improving opportunity for prospect. Its management of resources satisfies in way of economical, social and aesthetic needs satisfying while maintaining cultural integrity necessary for ecological processes, biological diversity and existence support system”. Markandya, et.al., (2003) have reported that the three main linkages among tourism and sustainable development are economic, social and environmental.

Tourism can kill itself if we mismanage the tourism activities and places (Yalcin Kuwan & Perran Akan, 2001). Unspoiled natural environment is an asset of the industry. It will create the competitive advantage to the industry (Cater, 1993). The implementation and success of policies of sustainability, in employing tourism income to support social and cultural development and wild life conservation, require strategy framework which guides tourism development in a balanced and coherent way (Hall, 1998).

Economic feasibility

As one element of destination’s economy, tourism must support a viable economic base. A healthy economy enables a country, region or city to pursue initiatives designed to enhance the quality of its residents (Ritchie & Crouch, 2003). Traditional way of management of tourism destination was rather productive and resource-centered. But since there are limits in adapting to the market, the present strategy is combined supply and market let approach. In this context, management of demand is highly responsible for the sustainable tourism development (Kastenholz, 2004). So, instead of profit maximization of a destination by damaging the environment in short term, now the principle is to obtain the optimum profit.

Economic benefits are positively related with the number of visitors. Further arrangement of traditional and cultural events is cost effective with this large number. However, as agritourism is a niche market, socio-culturally and environmentally sustainable, cooperation of cultural activities is very important.

Socio-cultural feasibility

It is widely accepted that local community participation is essential in sustainable tourism. Since agritourism is a service industry, goodwill and cooperation of host communities are the key factors of the success of the industry (Cole, 2006; Knowd, 2006). It is more important for the positive effects of tourism to the local community. It should be free from negative effects to the community. So, it is essential to test the social acceptability of tourism destinations (Gonzalez and Falcon, 2003). Convery, Dutson & Scott (2006) found out the importance of stronger link between tourism and surrounding communities. The study also emphasizes the importance of social capital and social network in remote upland rural locations for the success of the operation. Most common measurement in tourism socio cultural force is the relation of visitors to the local population. Vital indicators are the stay-over time and average length of stay (Mcelroy, 2003). Sharpley (2002) said that socio-cultural growth includes population of remote areas, development and maintenance of public services, renewal of local craft, customs and cultural recognition. So it influences the chance for social control and exchange.

Environmental feasibility

Tourism destination should less damage to the surrounding environment; especially it should be free from serious environmental pollution activities. So, it should match with environmental rules and regulations and followed by Environment Impact Assessment (United Nations, 1999). However, the literature reveals that little evidence is there regarding environment being considered by farmers, planners and tourism professionals (Kline et al. 2007).

Thus, sustainable agritourism should ensure viable, long-term economic operations, providing socio-economic benefits to all stakeholders that are fairly distributed, including stable employment and income-earning opportunities and social services to host communities, and contributing to poverty alleviation. Also, respect the socio-cultural authenticity of host communities, conserve their built and living cultural heritage and traditional values, and contribute to inter-cultural understanding and tolerance. It should make careful use of environmental resources that constitute a key element in tourism development, maintaining essential ecological processes and helping to conserve natural heritage and biodiversity.

Sustainable agritourism development requires the informed participation of all relevant stakeholders, as well as strong political leadership to ensure wide participation and consensus building. Achieving sustainable agritourism is a continuous process and it requires constant monitoring of impacts, introducing the necessary preventive and/or corrective measures whenever necessary. Furthermore, it should also maintain a high level of tourist satisfaction and ensure a meaningful experience to the tourists, raising their awareness about sustainability issues and promoting sustainable tourism practices amongst them.

Although it is difficult and expensive, agritourism development should follow the sustainable tourism procedures to obtain the real benefits of it forever. However, most of the operators in many countries mainly emphasize only on short term economic advantages without social and environmental benefits. This is the reason for the breakdown of many tourism operations including agritourism, within a short time period.

3.2.7 Government policies in agritourism

In general local government is the most important authority in establishing tourism development policies (Perce, 1989). However, the types and the content of its involvement vary from country to country based on the political, economic, and constitutional systems. In many European countries governments’ have supported the growth of the agritourism sector.

There are national policies for the support and development of agritourism in a number of countries for a long time. For instance, in France, state financial aids to support the renovation of redundant farm buildings into accommodation facilities were introduced in 1954. Farms in Italy, Germany and Denmark also have long benefited from national support for the development of tourist facilities (Frater, 1983; Nilsson, 2002). In Britain, Scheme offering financial incentives and advices about diversification, together with partial relaxation of planning restrictions, have facilitated the development of farm-based tourism. The farm diversification Grant Scheme introduced by the ministry of Agriculture, Fisheries and Food in 1988, was one of the first measures offering grants to farmers to help them develop diversification schemes (Walford, 2001).

According to Douglas & Douglas, (2001); Fernando, Rebollo & Biadal, (2003), it is important to develop policies in a proactive nature to lay the foundation and capture the development potential of tourism for rural communities. So, the national rural tourism strategy of a country must emphasis on infrastructure development, product development, accreditation and industrial standards, education and training, market analysis and the role of government authorities and industrial leaders in further developing the rural tourism product. Ritchie & Crouch (2003) reported that policy is an important factor which ensures the success of tourism destination. It also creates a friendly environment among stakeholders.

Therefore, the main objectives of agritourism policy are to minimize and alleviate negative environmental, s

The Roles Of The Tour Operator Tourism Essay

Tour operator is a person or company who purchases the different items that make up an inclusive holiday in bulk, combines them together to produce package holiday and then sell the final product to the public either directly or through travel agencies (Yale 1995).

A package holiday consists of at least two of the following. Services must be sold to customer to cover a period of 24 hours and should include an overnight stay (Council Directive 90/314/EEC of 13 June 1990 on package travel, package holidays and package tours): –

Transport (flights, ferry crossings, coaches)

Accommodation (for period of 24 hours)

Other tourist services (foreign exchange, airport transfers, guiding etc.)

To be able to serve customer a tour operator must know the customer as of what are the needs and requirements of a customer and how much he/she is willing to pay for the services offered. For a better understanding of customer, Customers are classified under six different socio-economic groups namely: –

A – Professionals (Lawyers, Doctors, Software Developers etc.)

Frequent travellers

B – Semi Professionals (Small-business owners, Craftspeople etc.)

C1 – Skilled Workers (Nurses, Clerical staff etc.)

C2 – Semi Skilled Workers (Shop assistants, Office workers etc.)

D – Unskilled Worker (Manual labourers, Agricultural workers etc.)

E – Unemployed

The standard of accommodation offered in a package must be suitable for different socio- economic group. For example:-

For group A to B, a hotel can be a 4 or 5 star.

For group C1 to C2, a hotel can be 3 or 2 star.

Similarly, the services offered in the accommodation should have facilities suitable for customers.

Spas and Golf courses for A and B clients.

Bars and Casinos for C and D clients.

Entertainment for E and beyond.

A tour operator may design a special product to target a particular group of customers; which can be based on different social, economical or geographical factors. Such sub setting of market is known as Niche Marketing. Stanton states niche marketing as “a method to meet customer needs through tailoring goods and services for small markets” (Stanton et al. 1994).

In the following assignment, the market research department of ABC Tours – a medium sized tour operator based in London, United Kingdom which specialises in a number of niche markets serving to customers in the A – B socio economic groups has come up with a new destination – Alaska

Alaska

Alaska – the largest state of United State of America has got everything to call itself an emerging tourist destination. From its assorted wildlife sanctuaries to scenic natural beauty; Alaska also offers is a unique blend of wilderness and native culture which coexist peacefully. DuFresne states that “Alaska is where human being stands on an equal footing with nature. Nowhere in United States is there such an undeveloped, unpopulated and untrampled place” (DuFresne et al. 2009).

Task One – Contracting Hotel Accommodation

Accommodation determines a major portion of cost of a package vacation; it also significantly influences the degree of satisfaction of the tourists who purchase such packages (R. D. Medina-Munoz et al. 2003). A tour operator must the following factors in mind while contracting accommodation for a packaged tour:-

Price – In a packaged tour, price of accommodation is a primary factor that affects the costing of tour.

Quality and Safety – The quality of accommodation must match the price paid for accommodation by a customer. Also, no compromises should be made with the level of safety in an accommodation. A tour operator must enquire if accommodation complies with the local health and safety regulations.

Right accommodation for the right customer – Different customers have different needs. Accommodation being an influential factor for tourist, it must be wisely chosen. For example, A couple going on a holiday with their children may require a hotel accommodation with children play area facility or in case of babies, babysitting facilities may be required.

Methods of contracting accommodation

‘Rack’ rate – This is the public price payable for an accommodation. A tour operator need no contractual relationship but is dependent on accommodation being available at the time of booking it and also will be paying the public price. To make a profit, you may need to charge more than the rack rate. This will ultimately result in an expensive product.

Ad-hoc rate – Tour operators have a contract with agreed price, below the rack rate, but the hotel does not guarantee room. Thus, operator does not guarantee bookings.

Commitment – As the term suggests, in this method the tour operator agrees to buy a set number of rooms for the coming season regardless of how many it actually manages to sell. This method of contracting bears a higher degree of risk as tour operator has a commitment with hotelier. Yale states, in a bad year commitment may mean the operator paying for lots of beds it is ultimately unable to sell (Yale 1995).

Allocation – Tour operators agree to take a specified number of rooms for the whole season. The contract will have a “release date” normally 21 or 28 days before arrival. At that point they can return any unsold room to the hotel with no financial commitment but they must then pay for all the room they have not released. Dale states that these contracts are popular with hoteliers (Dale & Oliver 2005). But this is also the way most large tour operators contract their accommodation and when holidays were sold in advance of travelling, it meant that operator carried no financial obligation of paying for unsold accommodation. Now, with late booking operator either have to hold on to the room and pay whether they sell them or not or release them back to hotel with the risk they cannot get them back if they want to make late sales.

Free sale rate or Sell and Report rate – In this method, Hotel guarantees accommodation for booking made by the tour operator. The operator simply reports the sale in due course. The hotel must provide the room until such time as it issues a stop sale notice or gives a list of ‘blackout’ dates to the tour operator. In these circumstances; operator must book room availability before confirming anything to the client.

Hotel and Contracting Term Suggested

Anchorage Marriott Downtown,
Anchorage, Alaska, United States of America

Located in the city centre Anchorage Marriott Downtown is the only four star luxury hotel in Anchorage, Alaska. It offers 390 guestrooms and 3 suites. The hotel is conveniently located in Downtown Anchorage and is close to 5th Avenue Mall, an upscale shopping mall located within minutes from hotel; other nearby attractions include AK Experiences Theatre, AK Mint & AK Zoo. The standard room amenities include cable /satellite television channels, oversized picture windows framing Chugach Mountain Range, wireless high-speed internet access. The hotel is at close proximity from Anchorage international airport. A shuttle service is provided by the hotel at an additional cost. During peak season, Average nightly rates are in the range from ?150-?350. Being a part of Marriott International Inc, Anchorage Marriott Downtown provides excellent customer service. As one of the guest reviews Anchorage Marriott Downtown as “…hotel staff was very friendly and accommodating…” (Anon 2010).

Contractual method suggested with Anchorage Marriott Downtown

From the above-listed methods of contracting hotel accommodation, Allocation method will be suggested as it holds lesser risks then commitment contracts, Commitment contracts are usually for those destinations which are already in mass demand or for those destinations whose image of a big experience has been matured. These destinations have more dependable market trends (political/ economic stability, climate, culture etc) which help the tour operator to reduce the risk involved in commitment contracts. However, for a not-so-matured destination like Alaska, an allotment contract would be an ideal option for a medium seized operator like ours. Reasons for opting allotment contract for accommodation in Alaska would be:-

Allotment contract averts a tour operator from paying for unsold service by allowing tour operator to release any unsold room to hotel by release date. This prevents tour operator from facing liquidity crunch in the event to poor sales season.

Contracting accommodation in a new destination like Alaska, there are number of threats which characterize the market; these are monetary fluctuations, climate, terrorist attacks and political/social conflicts. A tour operator cannot rely on such market trends which can adversely affect demand of a tourism product.

Contracting accommodation by method of allotment in such a price sensitive market also gives tour operator a scope to renegotiate prices with suppliers if the demand of a product is not as expected.

On the contrary, Commitment contracts are preferred by large tour operators as they have more bargaining power as compared to medium seized tour operators. Buhalis states that some big tour operators are able to obtain up to 70% of discount (Buhalis 2001).

Other Services to be contracted in Hotel

Excursions/ Safaris – Hotel have established links with local excursion providers. Such services can be contract from hotel at discounted rates and be sold to customers at premium rates. Excursion are usually booked and paid for in the resort and one of reps is to publicise them at the welcome party and take booking (Yale 1995).

Airport Transfer – Generally airport transfers are provided by the hotel but at Anchorage Marriott Downtown, airport transfer is an add-on. Hotel can be contacted to arrange airport transfer services at negotiated rates which are generally less than the rack rates. And we as tour operator can include the cost in the package deal and highlight it as a premium service.

Travel Assistance (Guiding) – Tour operators can contract the services of guides in hotel. As Anchorage Marriott Downtown has highly trained and multi lingual guides. Services of these guides can be contracted and can be sold separately to the customers.

Car Hire service – Anchorage Marriott Downtown offers car hiring services at discounted rate to their customers. Tour operator can offer these services to customers if they contract them during the time of contracting accommodation.

Task Two- Report on arranging transport to the destination

REPORT ON RECCOMENDATIONS REGARDING FLIGHT OPTIONS AVAILABLE FOR PACKAGED TOURS TO ALASKA.

Kunal Puri

– Addressing General Manager, ABC tours

Following is the report recommending flight options available to arrange transportation for the package tour from The UK to Alaska, US.

Considering the location of destination and also the fact that there are no direct flights available from The UK to Alaska, US. The flight journey has to include a technical stopover. The possible stopover point can be Seattle which is approximately 1500 miles from Alaska.

After evaluating various options available for our tour I found the following options to be most feasible for tours to Alaska, US.

Option One

Type: Scheduled Flight

Carrier: British Airways

Flight Itinerary: LHR-SEA-ANC___ANC-SEA-LHR

In the above option, a schedule flight has been recommended for transportation. Departing from London Heathrow, stopping at Seattle Tacoma Int. and then continuing its journey to Anchorage Ted Stevens Int. Alaska. Reasons for recommending a scheduled flight are:-

Competitive Rates – Scheduled flights used to be much more expensive then charter flights but due to level of competition in the aviation industry, prices of seats have come at par with those of charter flights.

Higher Standard of comfort & Service – Considering our itinerary, which is a long-haul flight from the UK to Alaska; the level of service delivered is generally higher if compared to short-haul flights. This is in view of providing better service to our customers of A-B socio-economic group.

Cost – We as a tour operator can contract flight seats from a scheduled airline at ad-hoc fares which are available on certain GDS systems. These fares do not require tickets issue until 21-28 days before departure; they can be cancelled up to 8 weeks before departure either free of charge or at minimal fee.

Financial Implications of contracting Scheduled flight seats

In case of Scheduled airlines, costing are usually done as soon as we enter into contract; we as a tour operator are able to make rough estimate of our future cash inflows and outflows. In case of cancellations, a minor fee is payable to scheduled airline which can be collected from the customer as cancellation fee. Prices of scheduled flights seat can increase or decrease according to demand; If it is anticipated properly we can make profit out of such contract.

Option Two

Type: Charter Flight

Carrier: XYZ Charters

Flight Itinerary: LGW-ORD-ANC___ANC-ORD-LGW

In this case, I analyzed the option of considering charter flight seats as transportation for our tour to Alaska. In this option, flight will be departing from London Gatwick, stopping at Chicago O’Hare Int. and then continuing its journey to Anchorage Ted Stevens Int. Alaska. After analyzing the option, the following were my observations:-

Availability – In case of charter flights, we as a tour operator can contract the seats for the whole season. Thus, the availability of aircraft is guaranteed.

Customisable – The in-flight service in a charter flight are customisable according to our needs. Services like entertainment, food and baggage allowance can be customised and delivered to the customer. This helps us to provide add-on services to clients at an extra cost.

Network – Charter flights have network advantage over scheduled flights as charter flights generally have operations from regional local airports. It can be beneficial for our tour to remote areas in Alaska.

Financial Implications of contracting Charter flight seats

Charter flight have right to increase prices if the price of fuel increases. And as we are aware fuel prices are on constant rise; which makes charter flights a risky business to get into. Also, we as tour operator might have to pay some variable charges such as landing fees (at some airports) duties and taxes; such unforeseen payments can make our profits suffer.

I, hereby submit the report on my recommendations for transportation for our tour to Alaska for your kind consideration.

– Kunal Puri

The Role Of Tourism In Our Modern World

“Tourism may be further defined as the movement of people away from their normal place of residence” (J. Christopher Halloway, 1998)

This definition describes tourism as an action to see something new or different from daily life. The tourism industry is constantly growing and the economics of some countries are mainly based on it. Tourism can be seen in association with a lot of different factors like visitors attractions and hospitality.

This essay will deal with the multi-disciplinary nature of tourism as well as the Travel and Transport and especially on the railways industry. Furthermore will it focus on the history and the current practice in the railway industry.

Tourism is multi-disciplinary. One of its’ natures are Visitors attractions. J. Christophe Holloway and Neil Taylor described Visitor Attractions as followed.

“So we must accept that no clear definition exists for the term. It is easiest just to accept that any site that appeals to people sufficiently to encourage them to travel there in order to visit it should be judged a `visitor attraction`.” (J. Christopher Holloway and Neil Taylor,2006)

They can be categorized by factors like being built with a touristic purpose or being built with no touristic background. Examples of attractions which had during their construction no touristic purpose are The Eiffel Tower in the Paris and the Little Mermaid Statue in Copenhagen. These attractions attract in our modern world millions of tourist to Paris or Copenhagen. These examples are the best proves that attractions can be build without a touristic hidden thought.

The tourists visiting a attraction need an accommodation in case they are not day-tripper. The accommodation sector can be divided in the non-profit and the profit sector. The non-profit includes the visiting friends and relatives, which are still very important for tourism even though they are not spending any money on accommodation as tourists will still spend money throughout their stay in the area of interest. This category also includes hostels which do not try to make a profit.

The second sector has to make a profit to survive. This sectors comprises B&B, hotels and camping’s.

Transportation is also part of the tourism because it brings the tourists to attractions and accommodation. The most common transportation method is nowadays the plane. Other ways which are to consider are the coach or the train. The train was over the last decades suffering with falling numbers of passengers but seems now to be on the right track. Water-borne transport can be seen as a form of transportation which includes ferries or as a place of relaxation also on ocean liners which is getting more and more popular in the recent years.

Travel trading changed in the last few years. Travel agencies are used to be the place where every tourist has to book his holiday. In our modern society, a lot of people are using the internet for bookings. They leave the local travel agent out and book their holiday directly by the tour operator or by the coach company online. The travel agents reacted by creating online platforms as Expedia.co.uk which are in direct competition to tour operators.

Every holiday booking saves the workplace of several employees working in the travel industry. The money spend, has also an effect on the local economy as an the travel destination. An example, which illustrates this, is a holiday booked over the internet in the UK. One the hand, the tour operator or the online travel agency benefits in their UK head office. On the other hand, the local population at the destination profits from it. This example shows that people all over are making profit from holiday or a travel booked.

The historic development of the travel and transport sector is quite impressive. It all started when people from Egyptian were travelling to visit other cities, their culture and architecture. Unfortunately was the end of the Roman Empire at the same time the end of travel in his earliest form. People had to wait till the 16th century before starting travelling again(?). People at that time had tree possibilities to travel. One of them was walking, which was dedicated to poor people. The second one was riding a horse which was for richer people. Last but not least, carrier wagon’s or a litter were the other possibilities to travel. In the 19th century was a big change for the travel and transport industry as it resulted in a revolution for this industry. In the early part of the century, the invention of the railway had a great impact on travelling. The time of travel was reduced massively and people were able to travel in less “than 10 days from London to Edinburgh”(Quote). The first railway segment was opened in the UK in 1825 between Stockton and Darlington, from then on a lot of different train routes were opened in the upcoming years all over the world. The last great line was opened 1903 in Russia between Moscow and Vladivostok. The number of passenger was growing. The railway was much more comfortable and faster than the ordinary travel by road or on canal. Their success was created in a short period of time because of its reliability and was soon the most important method of transport. Thomas Cook was involved in the success of the train due to his usage of the railway as a way to bring tourists to their holiday destinations. Later, in the early 19th century the private railway companies were not able to handle the enormous costs. Most of the companies were in serious financial trouble. The only solution to save these companies was the involvement of the governments. Most of the countries in Western Europe were so dependent from their national railways companies that they were not able to afford the bankruptcies of these companies. The trouble for the railways companies was not over after their nationalization. The development of new transport possibilities after the Second World War like the plane brought the railway industry in new trouble. In the 1960ties more and more people were using coaches and their private car to go on holiday. The railway industry had no appropriated answer to these new ways of travel and followed their same old strategy.

Nowadays, the railway industry changed a lot . At the end of the 20th century most of the railways services all over Europe were denationalized. The private owners made them more competitive. The denationalization was indeed good for the industry but mainly for the customer because prices get more competitive. Today’s marketing concepts like party trains from London to the French Alps and discounts for people over 55 are used to attract people and to persuade them to travel with trains. A major trend can be seen all over the world to use high speed trains like the TGV and the ICE in Europe and the Shinkasen in Japan.

The railway industry is catching up with new features to make the journey more comfortable for their passengers. In today’s world passengers are able to obtain WIFI connections and audio entertainment services. These features are currently spreading in different forms of transport but are not available on all routes when it comes to for exapmle WIFI connection in trains. Nevertheless will WIFI be the norm in a few years time as well as video screens in the backseat with possibilities to game or to watch videos during your travel.

The railway stations are not only placse of leaving and arriving trains but they are getting more and more places which have shops in it. (Mintal ,2008) One of the examples to illustrate this statement can be found in Scotland more preciously in Aberdeen. The shopping Centre gives the possibility to go from the centre itself to the railway station. Another example is the “Hauptbahnhof” in Berlin where you can find all sort of shops. The railway industry is getting more and more innovative to attract and to persuade more people to see trains as an alternative to coaches, planes or cars.

Another trend, which is getting more and more popular, is the nostalgia of the trains. Alone in the UK there are several old trains running regularly as the Scotsman. The travel time varies from only a few hours to several days like The Ghan in Australia which is travelling between Melbourne and Sydney. These trains are normally extremely luxurious and are targeting old people.

There are three major trends in the future. One trend is to have high-speed trains which have a lot of multimedia features. Another future ambition is to operate trains on historical routes with all desirable luxury amenities. Currently the most recent trend is to convert normal railway stations to a sort of shopping centres.

The travel industry changed over the last years. They changed with new possibilities as the world wide web. The travel industry is in a permanent change to be up-to-date and to come up with new ideas. The railway industry, which suffered over the last four decades due to mismanagement and falling passenger numbers, also changed. Their denationalization had a positive effect on the whole industry which can be seen every day. As it was already mentioned earlier on, the industry is getting more innovative to catch up their arrears to other industries like the airline industry and the coach industry.

The Role Of The Transport System Tourism Essay

The transport system forms a key part of the tourism and the tourist experience at the destination. In many tourism studies, the important relationship between transport and the tourism sector was highlighted and defined in term of “accessibility” which means, transport was considered as an empirical link between tourist generating regions and tourism destination regions (Prideaux, 2000, 2002; Gronau & Kagermeier, 2007; Ferri, 2004; Jacobsen & Kristian, 1997; Nilsson, 2001). Tourists need to be able to get to tourism destinations, otherwise, the destination attractions will fail to meet their financial objectives. The ability of tourists to travel around destination regions is therefore vital for the tourism sector. Thus the role of transport has been a key subject of discussion in the tourism literature as an essential component of the entire tourism system.

In the recent decade, the event tourism has emerged as an important sector of tourism strategies and leisure behaviour globally. In Australia, the tourism destination development and tourism marketing have been occupied a large proportion in tourism investment, and now, the integration of key events into the national tourism organization’s domestic and international tourism marketing strategy is outlined in the Tourism Australia Act 2004 (Stokes, 2008). The Tourism Australia has launched a division to give specific attention to the business and major events sectors. Thus, the perception of the dynamics of event tourism strategy making across the country is now becoming a national interest (Stokes, 2008). Accordingly, the transport system performs a key part in building the fundamentals of the development of both domestic and international leisure activities and event tourism (Prideaux, 2000; Hall, 1999). Although the significance of the transport system has been recognised in many tourism studies since the 1970s, little work has been done to link transport specifically with the event tourism sector.

Research aims and the significance of the topic

The main aims of this research are to identify the importance of the role of transport system in the development of event tourism destination and of the tourists’ decision-making process in event destination selection, and ultimately to bridge a theoretical gap between the event tourism and transport systems.

The term of the “event tourism” has been described as “the planning, development and marketing of events as tourist attractions to maximize the number of tourists participating in events as either primary or secondary attractions” (Getz, 1997). Events are typically an essential motivator of tourism industry, and build outstandingly in the development and marketing plans of most tourism destinations (Getz, 2008). The strategically planned events within tourism are of growing significances for destinations’ competitiveness, and their function and impacts are important to be well recognised by the tourism destinations. Nowadays, Australia tourism sector is working in an increasingly competitive macro environment in which the tourism industry and governments around the world are insistently aspiring to grow their share of the global event tourism market. Hence, it is a fact that the event tourism has become well-known in the last few decades in the tourism industry and also in the research area, so that it is unsurprisingly the consequent growth of this realm can be described as impressive (Getz, 2008).

The event tourism represents a sector of activities that creates distinct challenges to the transport sector through: the high volumes of travel demand due to the increasing in event tourism demand; direct and indirect implications for transport operations such as extension of urban road system within the area of a mega event and the impact of possible road restrictions during the event may cause intensity of the public transportation; wider implications for the urban transport framework; and the emotional impacts on participants and visitors brought by the transport and traffic conditions on the journeys of going to and backing from a particular event (Schiefelbusch, Jain, Schafer, & Muller, 2007). However, among the existing event tourism literature, transport has rarely been considered as an important factor in event tourism destination development (Dickinson, Calver, Watters, & Wilkes, 2004; Schlich, Schonfelder, Hanson, & Axhausen, 2004; Schiefelbusch et al., 2007), either a factor which would impact on the tourists’ decision-making process in attending an upcoming event (Page, 1998). Nevertheless, the journeys to and from events should be seen as key elements of a strategy for reducing any un-satisfactions (or negative side-effects) of event participants and customers who involved in any event tourism, and at the same time, the integration of transport with the event tourism also opens up possibilities for new tourism experiences.

Literature Review

2.1. The role of the transport system in the tourism destination development

In the history, every breakthrough movement in the transport technology, from the engineering of road systems by the Romans to the construction of aircraft for travelling purpose in recent centenary, people have been enabled to travel further with the greater speed, at a lower cost (Prideaux, 2000). Kaul (1985) addressed that the transport system has a long history records which showed abundant evidence that the transport made an intense and deep effect on the development of tourists’ travelling from the ancient times. It was formally acknowledged in his research that the importance of transport development and communications as an essential component of successful development in the creation of new attractions for the growth of tourism destinations. The author also suggested that the “transport plays an important role in the successful creation and development of new attractions as well as the healthy growth of existing ones. Provision of suitable transport has transformed dead centres of tourist interest into active and prosperous places attracting multitudes of people”. In Australia, government regulations and the tourism policies exerted great effects in responsible for providing transport to the nation’s tourism market. The Commonwealth Department of Tourism (1992) stated that the development of tourism industry in Australia relied on the nation’s transport infrastructure which should be qualified and efficient. The Tourism and Transport Forum (2010) of Australia also asserted that transport system formed a core component in the tourism destination development project. An empirical evidence of the role of transport system in destination development and destination selection was made by Prideaux’s (2000) research, which intensely proved Crouch and Ritchie’s (1999) research which analysed the product in the context of tourism comparative and competitive advantage, stated that tourism planning and development would not be possible without roads, airports, harbours, electricity, sewage and potable water.

Hence, the transport and the tourism are two complimentary fields in both academic study and real world practice. Transport system forms a vital link between tourist and destination in the tourism system. It is defined as “the operation of, and interaction between, transport modes, ways and terminals that support tourism resorts in terms of passenger and freight flows into and out of destinations, and the provision of connecting transport modes in the tourism generating region” (Prideaux, 2000). Although many tourism studies mentioned the role of transport in event tourism perspective, and admitted that the requirement for efficient transport as an element leading to the successful programme of tourism development, only a few research have been undertaken on the issue that identifying the importance of transport as a factor in the development of event tourism (Robbins, Dickinson, & Calver, 2007).

In the context of event tourism, the transport system is considered as a key part in the planning and organising processes of events ranging from small scaled local festivals to large international mega events, enabling event goers and customers travelling to and from an event eventually aiming in success (Robbins, Dickinson, & Calver, 2007). Similarly, the National Business Event Strategy Group of Australia suggested that a strong and competitiveness transport system, especially the aviation industry, was vital for the development of the business event sector and for international inbound, national and regional business development (The Business Event Strategy Group, 2008). Although it is a fact that transport system often seems peripheral to the event tourism in the destination development and destination selection literature (Dickinson et al., 2004; Schlich et al., 2004; Schiefelbusch et al., 2007), the impacts brought by the planning and enhancing of transport system for the development of event tourism destinations should not be neglected. In order to better understand the distinctive contribution of transport system to the development of event tourism destination, making further efforts in affecting event tourists’ decision making process of event destination selection, a number of subjects and issues relating to tourism transport system should be identified and thoroughly analysed since they have made direct contribution to the tourism destination development. These are: the concept of “event geography”; economic issues of transport system at tourism destinations; transport system as a marketing component at the tourism destination; the role of government policy in relation to event tourism transport provision.

The concept of “event geography”

One of the major concepts relating transport and event tourism regards to the term of “event geography”, which refers to the interactions between people in spatial and temporal patterns of event activities, together with the impacts to the surrounding environment (Getz, 2004). The term explains that the location of an event is important contributor to the event success and further impact to the host community as well. The discipline of “event geography” was systematically outlined and presented by Getz (2004) who concentrated on the meaning and scope of event geography including tourism-related themes (Figure 1). It was illustrated that the event geography consisted of several major themes, amongst the temporal dimension and spatial distribution patterns and resources that the events brought to the tourism were most obviously observed and examined in the event geography literature.

Figure 1. Conceptual inter-relationship between event geography, event studies, and event tourism (Getz, 2004)

The concept of “event geography” was initially developed in the 1990s. Janiskee’s (1994) pioneering contributions to the “event geography” had to be acknowledged although his papers predominantly examined the spatial and temporal distribution of festivals in US, and he also examined the perceived constrains of which caused people not travel to the events. Another excellent event geographic study conducted by Janiskee (1996) was specifically related to the temporal dimension theme. The study predominately proved the feature of seasonality (or timing) of the event tourism created opportunities and stimulated the development of special events in the low seasons. Evidence showed that the nature of uniqueness of the event was able to present the once-only combination of the physical setting (venue and perceived environment), event management (planning and programming), and the human resource (event staff and participants), bringing up the significance to the economic, social and environmental levels. Ultimately, the event-related travel functioned as a medium that integrated all pieces as a whole.

Wicks and Fesenmaier (1995) examined event tourism market potential in a geographical perspective. They randomly surveyed 2100 households in US about the attendance of any special event in the previous year, and concluded that event patrons were more likely to regardless of the distance travelled to attend a special event than non event patrons, having a tendency to have more travels in forms of daytrips, overnight trips and long trips. It also was evidence that the supple-demand interactions in event geography could be used as a tool of event marketing and event demand mapping (Verhoven, Wall, & Cottrell, 1998). Bohlin (2000) used a classic technique, the distance decay function, to determine how far people travelled to various festivals in Sweden, and what factors made the most difference, and the author concluded that travel declined with distance although the well-organised and frequently held events had greater appeal.

Thus, the location (spatial pattern) of the event is important to the event itself in achieving success and is a significant contribution to bring impacts to the local region and the host community. For instance, events choose urban locations, particularly the large cities where have great population size and high population density, are able to use developed public transport network, including higher frequency bus services, subway system/city trains, ferry services, and/or light rail systems.

The economic issues of transport system at event destination

2.3.1. The “Transport Cost Model”

In more recent years, the role of transport in event tourism started to draw more attention in the tourism research. The transport cost model has become popular in examining the impacts of transport system in the context of tourism management.

The concept of “travel chains” of transport as a motivation

In very recent years, a remarkable research project which has been done by German researchers called “Transport Systems for Event-Tourism” sponsored by the German Federal Ministry of Education and Research aimed to develop and test new transport concepts for events as part of the leisure experience (Schiefelbusch, Jain, Schafer, & Muller, 2007). The project brought up the concept of “travel chains” which means travellers should experience their journey as a “chain of services” within the transport sector associated with linking different means of travel with one another. The project also suggested that the development and implementation of more sustainable “travel chains” need to put on the agenda.

The impact of transport system in event tourism

When the purpose of travel is to attend an event, then the demand for travel is heavily constrained both in time and space. Visitors share a common location and very similar optimal times of travel. The impacts of the peak period of transport demand created by an event are profound. Transport impacts can be also apparent in other more unusual ways. For instance, during the Sydney Olympics, a large number of navigational restrictions were placed on Sydney Harbour (Widmer and Underwood, 2004). Studies of recreational boat traffic during this period showed that, contrary to expectations, there was not a widespread increase in boat traffic during the event, although Widmer and Underwood (2004) suggest this may be due to local people avoiding the area, which highlights an important recreational displacement issue.

The previous theoretical works that have been done so far, in a general and large scope, illustrate significance of transport systems in the event tourism perspective.

2.2. Demand side

With the growth in the interest of researchers in the field of event management, this notion of motivations has also been revisited in the last decade with respect to visitors to events and festivals (McMorland & Mactaggart, 2008). Insight into the area of event motivation is crucial for ongoing event success as it is the key to designing improved products and services, it is closely linked to satisfaction, and it is a crucial ingredient in understanding the visitor’s decision- making process (Crompton & McKay, 1997; Dewar, Meyer, & Wen, 2001; Nicholson & Pearce, 2001).

The economic significance of transport as a factor in tourism demand has been acknowledged by a number of researchers (Martin & Witt, 1988; Taplin, 1980; witt, 1980). In a study of the demand elasticities of short- and long-haul tourist Crouch (1994) found that there was evidence to suggest that the sensitivity of demand for long-haul travel was significantly different from that of short-haul tourists due to the sensitivity of long-haul tourist to transport costs. Martin and Witt (1988) noted that the cost of travel to substitute destinations could be expected to be a factor in destination selection.

Prideaux (2000) argued that if the ability of tourists to travel to preferred destinations was inhibited by inefficiencies in the transport system, there was some likelihood that they might seek alternative destinations.

2.3. Supply side

On the supply side, destinations develop, facilitate and promote events of all kinds to meet multiple goals: to attract tourists (especially in the off-peak seasons), serve as a catalyst (for urban renewal, and for increasing the infrastructure and tourism capacity of the destination), to foster a positive destination image and contribute to general place marketing (including contributions to fostering a better place in which to live, work and invest), and to animate specific attractions or areas (Getz, 2008).

2.3.1. Public Transport

The transport system within a city area is important to the accessibility of a particular event, such as public transport (train stations or bus services running near the venue, available car parking, and so on). Public transport upgrade is a major process of transport upgrading now in Australia, and examples are Sydney’s public transport system upgrading; duplication of Adelaide’s Southern Expressway; launching Brisbane’s first 24 hour bus service (Tourism & Transport Forum, 2010).

2.3.2. Aviation Sector

Another highlighted element in previous researches in Australia is the air transport, particularly the introduction and development of low coast carriers (LCCs). LCCs are needed to be emphasised as they are factors that impact on tourist’s decision in selection of travel mode and travel pattern and further affect tourist’s destination selection (Forsyth, 2003; Signorini, Pechlaner, & Rienzner, 2002).

The role of the government policy in relation to event tourism transport provision

Conclusion

Event associations, organisers, tourism sector and government are the primary target audience of this research. Australia is facing a serious challenge for event industry that an increasingly competitive global environment in which the countries in the world are seeking to grow their share of global event tourism market. It has become essential to build up reliable, fast, and enjoyable “journeys” for event participants, in order to add extra value to service provided by event host destinations.

The Role Of Gawad Kalinga As A Promotional Tourism Essay

Besides the 7,107 beautiful islands, Philippines has so much to offer, from its pristine white sand beaches, splendid views, abundant greens,diverse populations of flora and fauna, unique natural resources and vibrant culture. To add to it is the warm Filipino hospitality, affordable vacation rates that they provide to tourists, enabling them to travel cheap and enjoy the tourism experience even more.

Ironic as it may seem, this natural beauty is masked by the ugly face of poverty and despair. A majority of the Filipinos have been living in sub-human conditions – in constant struggle to battle deprivation and loss of dignity.

Non-Government Organizations such as Gawad Kalinga provide alternative solutions to the barefaced problem of poverty and despair in the Philippines. Gawad Kalinga (GK) has a vision of a slum-free, squatter-free nation – a country where Filipinos are at peace and are given the dignity that they deserve. Together with its partners, the process of nation building and Filipino empowerment has transformed over 900 communities all over the Philippines.

The Filipino people have the innate culture of giving and sharing, exemplified by the age-old concept of “bayanihan”. This unique Filipino spirit of being a hero to one another can be the desired push for voluntourism in the Philippines. Gawad Kalinga has, in its history of service, contributed to the domestic tourism scene. With community building and community development programs manifested mainly through its infrastructure and community empowerment activities across the nation, and an extensive number of communities which continue to increase, the organization encourages more volunteers to be involved in their efforts. This potentially relates to an increased movement of people across the country which may be associated with an increase in awareness of the destinations to which they are deployed, a potential increase in travel spending, and a prospective ensuring increase in tourism spending.

II. REVIEW OF RELATED LITERATURE

DOMESTIC TOURISM

Many countries have a rich tradition of domestic travel and holiday which not only predates but exceeds mass international travel. This is particularly the case in Asia where recent economic prosperity and trends in globalization have not merely spurred, but continue to shape traditions in domestic tourism (Singh, 2009). Tourism in the world is dominantly domestic not international (Cooper, Gilbert, Fletcher & Wanhill, 1993). Travel is usually done within one’s own country before one ventures out into travelling to destinations other than the country of residence. Domestic tourism involves residents of a country travelling only within that country but outside their usual environment. The main purpose of visit or travel is predominantly for leisure, business or other purposes (Cruz, 2000).

TOURISM PROMOTION IN THE PHILIPPINES

In the Philippines, the major agencies involved with tourism marketing and promotions are the Department of Tourism and the Tourism Promotions Board (former Philippine Convention and Visitors Corporation). Through the years, tourism agencies have used various slogans to sell the Philippines as a destination. To name a few, in the 1970’s – “Where Asia wears a smile” and “An island to remember”; in the 1980’s – “Fiesta Islands”, “There’s a Fiesta for Everyone” and “Fiesta never ends in the Philippines”; in the 1990’s – “Islands Philippines”, “Our Islands Have It”, “Jeepney Islands” (in Europe), and “Musical Islands Philippines”; in 1999 – “Rediscovery Philippines”; and more recently, in the 2000’s – “WOW Philippines” (Cruz, 2000). The country’s new tourism campaign slogan is “Pilipinas Kay Ganda” under the administration of President Benigno S. Aquino III. The slogan aims to “reinvigorate our country’s tourism campaign and double tourist arrivals within the next three years,” said a Malacanang press statement reads.

Promoting tourist destinations to potential vacationers is a difficult proposition. Most products and services use advertising to entice buyers and compete for the limited time and attention of the media-harried consumers. Likewise, current tourism advertising lacks the resources needed to prolong destination exposure in order to capture awareness and sustain the interest of potential consumers.

In the domestic tourism scene, the local government units are tasked to promote their own destinations. These LGUs are given the liberty to formulate their own promotional strategies, according to the market niche that they are targeting realizing that different markets have different needs or motivations for travel.

At present, the new administration is allocating budget for new media promotions, which includes launching a new website. This is due to the increasing trend of gathering information thru the World Wide Web.

MOTIVATION FOR TRAVEL

Throughout history, there have been different reasons why travellers set out on journeys or trips. The chief motivations noted in history were – travel for escape, cultural curiosity, spirituality, education, and social status. People go on tours or trips to satisfy a range of needs from excitement and arousal to self-development and personal growth.

The work of Stanley Plog, which is often critically accepted as the major approach to tourist motivation, stressed that travellers could be categorized on psychocentric (nonadventurous, inward-looking) to allocentric (adventurous, outward-looking) scale. In a more recent version of the approach, a second dimension, energy versus lethargy, was added to the psychocentric -allocentric dimension, thus developing a four-part categorization scheme. Nevertheless, the approach is still limited because of its North American bias, and it does not consider the issues of multimotive behaviour, nor does it provide measurement details or consider the dynamic nature of motives in the traveller’s life span (Goeldner & Ritchie, 2006).

Iso-Ahola (1988), in his work “Toward a Social Psychological Theory of Tourism Motivation: A Rejoinder”, argues that tourist and leisure behaviour takes place within a framework of optimal arousal and incongruity. That is, while individuals seek different levels of stimulation, they share the need to avoid either overstimulation (mental and physical exhaustion) or boredom (too little stimulation) (quoted by Goeldner & Ritchie, 2006, p.262).

The travel-needs model articulated by Pearce (1988) and co-workers is more explicitly concerned with tourists and their motives and argues that people have a career in their travel behaviour that reflects a hierarchy of their travel motives. People may start at different levels and are likely to change their levels during their life cycle. They may also be inhibited in their travel by money, health, and other people (quoted by Goeldner & Ritchie, 2006, p. 263).

The grades or levels on the Pearce’s Travel-needs or Career model were likened to a ladder and was built on Maslow’s hierarchy of needs. The earliest version of the travel-needs ladder retained Maslow’s ideas that lower levels on the ladder have to be satisfied before the individual moves to a higher level. Recent and ongoing revisions of this model place less emphasis on the strict hierarchy of needs and more on the changing patterns of motives. More importantly, the travel-needs ladder approach emphasizes that people have a range of motives for seeking out holiday experiences (Goeldner & Ritchie, 2006).

In the travel-needs model, destinations are seen as settings where vastly different holiday experiences are possible. Thus, traveller’s motives influence what they seek from a destination, and destinations will vary in their capacity to provide a range of holiday experiences (Goeldner & Ritchie, 2006).

Richards and Wilson proposes that “the search for new travel experiences is primarily argued to reflect people’s increasing recognition and reaction to the homogenous nature of traditional tourism products as well as their increasing desire for altruism, self-change and an ability to confirm their identities and provide coherence within an uncertain and fragmented post-modern life” (quoted by McIntosh & Zahra, 2007, p. 542).

VOLUNTOURISM (VOLUNTEER TOURISM)

Volunteer tourism, or voluntourism, is an alternative type of tourism which applies to tourists who, for various reasons, volunteer in an organized way to undertake holidays that might involve aiding or alleviating the material poverty of some groups in society, the restoration of certain environments or research into aspects of society or environment (Wearing, 2001). Voluntourism is seen as utilizing one’s discretionary time and income to go out of the regular sphere of activity to assist others in need (McGehee & Santos, 2005).

Voluntourism, is an alternative type of tourism which applies to tourists who volunteer in an organized way to undertake holidays that might involve aiding or alleviating the material poverty of some groups in society, the restoration of certain environments or research into aspects of society or environment.

Munt suggests that “volunteer tourism should be seen as an expression of what is recognized as the ‘other’ dimension of postmodern tourism” (quoted by Uriely, Reichel & Ron, 2003, p. 58). It is, by default, mass tourism in its early pre-tourism development stage and can be viewed as a development strategy leading to sustainable development and centering to the convergence of natural resource qualities, locals and the visitor that all benefit from the tourism activity (Wearing, 2001).

Voluntourism activities [volunteer vacations] involve participants paying to join organized projects (Broad, 2003). It is also described as donating one’s time and manpower while on vacation, even if it is just part of their trips (Brown & Morrison, 2003). Mead and Metraux describe volunteer vacations as “giving time and energy for a good cause and paying for the privilege. It can be taken around the corner in one’s home country, or around the world in a far off land. It may involve travel expenses only, or they may cost more than traditional trips” (quoted by Brown & Morrison, 2003, p. 73).

Callanan and Thomas states that “volunteer tourism fosters a reciprocal and mutually beneficial relationship between the host and the guest and is seen as offering an opportunity for sustainable ‘alternative’ travel that is more rewarding and meaningful than other holidays. It focuses on the altruistic and self-development experiences that participants can gain and the assistance that can be delivered to communities in terms of community development, scientific research or ecological/heritage restoration” (quoted by McIntosh & Zahra, 2007, p. 543). With voluntourism, there is an intense rather than a superficial social interaction that occurs. The accounts between hosts and guests that is created are more engaging, genuine, creative and mutually beneficial. The nature of the experiences gained by tourists is more authentic, genuine, and reflexive, of contemporary cultural content and a meaningful impersonal experience (McIntosh & Zahra, 2007).

Cohen, Mittelberg, Uriely and Reichel all agree that “with respect to tourism studies, the term working holidays was attached to individuals who combine volunteer activity with leisure/tourism pursuits while traveling” (quoted by Limjoco & Magtoto, 2006, p. 12). In certain aspects, the concept of a working holiday may be considered as a dubious form of relaxation because initially, tourists expect a vacation to be as effortless as possible. Nonetheless, comprising practically of altruistic aims, its palatable appeal gives it an edge in the tourist market.

VOLUNTOURISM ACTIVITIES

Voluntourism can take place in varied locations such as rainforests and cloudforests, biological reserves and conservation areas. Activities can vary across many areas, such as scientific research (wildlife, land and water), conservation projects, medical assistance, economic and social development (including agriculture, construction and education) and cultural restoration (Wearing, 2001). It may also include opportunities for teaching [conversational English], nurturing at-risk infants and children, renovating and painting community buildings, assisting with health care, and natural resource projects (Brown & Morrison, 2003).

In his book Volunteer Vacations: Short-Term Adventures That Will Benefit You and Others, Bill McMillon categorizes potential volunteer activities into the following groups: “accompaniment and amnesty work; agricultural and farm work; archaeology; community development; environmental protection; environmental research; executive and technical assistance; historical restoration; marine research; medical and dental; museums; outdoor and recreation; public health; railroads; religious organizations; scientific research; social action; state and national parks and forests; trail building and management; and work camps” (quoted by Brown & Morrison, 2003, p. 77).

VOLUNTOURISTS

Gazley deems that “volunteer vacationers appear to have the same motivations as long-term volunteers but the relative value of various factors is different with self-actualization being very important for short-term volunteers”. He further suggests that “it may lead volunteers to look for opportunities not only for service but for learning and growth in volunteering which may be increasingly focused on education” (quoted by Ellis, 2003, p. 46). The only essential skill required by volunteer organizations is the desire to help others (Brown & Morrison, 2003).

There is usually, however, the opportunity for volunteers to take part in local activities and interact further with the community. Hence, the volunteer tourist contribution is bilateral, in that the most important development that may occur in the volunteer tourist experience is that of a personal nature, that of a greater awareness of self. Volunteer tourists will almost always pay in some way to participate in these activities. Furthermore, the amount is usually more than an average tourist would expect to pay on a ‘normal’ holiday to a similar location (Wearing, 2001).

Bud Philbrook, president and CEO of Global Volunteers, sums up the excitement of doing volunteer work on a vacation, “when someone adds a volunteer dimension to their vacation, they gain a unique perspective of the community they’re re-visiting. They have the opportunity to learn from and about the local people and make genuine friendships in the process. It is an exceptional experience and very often the highlight of any tripaˆ¦” (quoted by Brown & Morrison, 2003, p. 75).

VOLUNTOURISM MOTIVATION

Wearing states that “in a global society that increasingly finds dogma and marketing used to instill values and exploit social relations, volunteer tourism represents both an opportunity and a means of value-adding in an industry that seems to represent consumer capitalism at its worse” (quoted by Brown & Morrison, 2003, p. 75).

Resource mobilization theory argues that the networks an activist establishes, both within and outside of a particular movement, are vital to its success. Social psychological theories purport that, among other things, a consciousness-raising experience is a necessary precursor to social movement participation (McGehee &Santos, 2005).

The motives afforded by voluntourism would provide an outlet for those seeking unconventional travel experiences to pursue their own benevolent agendas. Furthermore, it can prove to be a far more satisfying experience than those offered by conventional tourism. Volunteer tourism would be a perfect venue wherein the travelers could satisfy their desires for a more in-depth understanding of the people within the tourist destination. It not only would have an impact on the tourists, but also on the locals themselves. Many travelers seek a chance to become immersed in a community or assist with projects when they travel rather than just passing through (Proceedings of “Travel with a Purpose” Symposium, 2000).

MOTIVATIONS TO CONTINUE VOLUNTEERING

Sherr (2003) classified the reasons that volunteers maintain their service through time into five factors. First, good communication within the organization is a very important factor to maintain the volunteer’s work in the long run. Good communication is a flow of quality information from the organization to its volunteers. Information flow consists of, for example, general news within the organization, the organization’s 32 expectations of its volunteers, rules and regulations, recognition, and feedback given to the volunteers. There are a variety of forms of communication, such as face-to-face interactions, newsletters, bulletin boards, and more complicated forms such as public displays of recognition. It is reported that face-to-face conversation is the most effective factor to serve the satisfaction of the volunteers and increase their level of commitment. Providing informal recognition and appreciation early in the volunteer experience can affect the volunteers’ tenure of service at an organization (Stevens, 1991). If the volunteers are satisfied with the quality of the communication, they are likely to stay longer.

Second, scheduling, work assignment, and work allocation are crucial factors to maintain the volunteers’ efforts. Volunteers tend to be satisfied with work if they can schedule their own volunteer hours and days, especially if the schedule is flexible. In addition, they are apt to continue volunteering if they are assigned to work on tasks that allow them to utilize their personal talent or specific skills.

Next, if the volunteers can see that the outcome of their volunteering efforts really benefit somebody, they have a propensity to remain in the service. This factor will be reinforced if there is a connection, particularly direct contact, between the volunteers and the people benefiting from their services. In other words, if the volunteers feel that their efforts are worthwhile and important, they will be motivated to continue volunteering. On the contrary, if they feel useless or incapable, they tend to terminate their volunteer work sooner (Wharton, 1991).

Fourth, volunteers expect good support from the organization they work for, such as training support and emotional support. Volunteers who participate in training report 33 higher levels of satisfaction than those who do not (Galindo-Kuhn & Guzely, 2001). Organizations offering longer training sessions and a variety of training topics are also likely to have a larger number of volunteers who are satisfied and committed (Cyr & Dowrick, 1991; Paradis & Usui, 1989). Volunteers need emotional support not only from the organization’s paid staff, but also among the volunteers themselves. Volunteers have a propensity to continue their service when they perceive that they are a part of the team and each member is willing to collaborate in problem solving, cooperate on projects, and encourage the volunteer initiative and activity (Cyr & Dowrick, 1991). On the contrary, if they feel like they are being treated without respect, such as being told what to do and what not to do, they will lose their interest and motive for participating in that volunteer effort.

Lastly, a strong sense of group integration is another important factor that keeps the volunteer in service. Group integration refers to the bonds that tie volunteers affectively to one another and the organization. Such relationships are independent of the work; instead, they provide a social aspect of the volunteer experience that is associated with satisfaction and commitment. The study by Field and Johnson (1993) indicated that volunteers are more satisfied when they have contact with other volunteers, not only in the work, but also at social events or casual socializing outside of the workplace, such as having an informal dinner with the paid staff and other volunteers, or being invited to join holiday parties (Sherr, 2008).

VOLUNTOURISM AND SOCIAL AWARENESS

Volunteer tourism presents a unique opportunity for exposure to social inequalities, as well as environmental and political issues, subsequently increasing social awareness, sympathy and/or support (McGehee & Santos, 2005).

McGehee and Santos explored how an increased social awareness through voluntourism can influence subsequent social activism. A voluntourism experience may provide an indirect or informal channel for an exchange of ideas regarding the issues and inequalities that exist. Though the observation of these social issues and inequalities and the exchange of ideas occur in the local community, it can be deemed apparent that the same occurs elsewhere.

It has been proposed that volunteer tourism experiences have the potential to change voluntourists’ perceptions about society (at a global as well as local level). In the study conducted by McGehee and Santos, consciousness-raising occurred prior to, during, and after the volunteer tourism experiences. It has been found out that many volunteer tourism expeditions improve what is called as “global citizenship”.

One of the many interesting topics in the field of tourism research is that of tourism’s potential contribution to global peace and understanding. There are examples from around the globe, of tours that are seeking conflict resolution, greater understanding and even movements for global social justice. However, it remains a matter of some dispute among tourism analysts as to whether tourism can help foster peace and secure a more harmonious world (Higgins-Desbiolles, F., 2003).

VOLUNTOURISM AND CULTURAL TOURISM

It is unlikely that [other] cultural tourists will gain the same depth of interaction and experience as a volunteer tourist (McIntosh & Zahra, 2007). Admittedly though, this conclusion still requires further empirical validation.

In their paper, McIntosh and Zahra examined the nature of the volunteer experience in the search for alternative and sustainable experiences through cultural tourism, in the case of Australian visitors to a Maori community. The findings of the study showed that the main motivation for undertaking the volunteer project was not primarily related to sightseeing but to volunteering, to ‘work; not just to be tourists’, ‘to give’ and ‘to experience a service project’. It was examined how open and responsive the host community were initially, and throughout the volunteering project, and what impact the volunteers left on the community.

It was found out that the nature of the volunteer tourism experience was mutually beneficial to both the host and the voluntourist. The nature of the experiences gained by the voluntourists were seemingly different from those gained by cultural tourists experiencing the traditional cultural products, as the latter’s experience border on commodified cultural products.

VOLUNTOURISM AND ECOTOURISM

Wearing impresses that “volunteering on nature conservation projects has become increasingly popular in the last two decades” (quoted by Halpenny & Caissie, 2003, p. 25). Non-government organizations and government agencies charged with managing biologically significant and recreation-oriented areas are expanding the use of volunteers in their programs designed to conserve biodiversity, foster healthy environments, and operate recreation and conservation programs.

In a paper by Halpenny and Caissie, they explored the attitudes and values regarding nature, and the perceptions of nature by the volunteers who participated in the Volunteer for Nature program, a Canadian-based conservation volunteer project. A majority of the volunteers stressed the importance of nature and the environment as a context for self-centered activities such as recreation and therapeutic interaction. The importance of nature’s existence value, the satisfaction of knowing that nature exists and is being protected was also apparent. Many of the participants expressed concern and empathy for the wildlife and threatened environments.

Wearing describes volunteer ecotourism as a “bright alternative that promotes host self-determination, local control, sustainability, environmental stewardship and the privileging of local culture and values” (quoted by Gray & Campbell, 2007, p. 466).

III. GAWAD KALINGA

THE POWER OF AUDACIOUS GOALS

1. GK777

Meloto knows the importance of coming up with a compelling vision to inspire people. Thus, he came up with GK777. Launched in 2003, GK777 goal to construct 700,000 homes in 7,000 communities in seven years. The objective of the project is to help the poorest of the poor, regain their trust, build their confidence, make them think and act as a community and to share the joy of a country rising from poverty.”

2. GK2024

A logical extension of GK777 is GK2024, which “seeks to uplift five million Filipinos.The first phase of the journey (from the year 2003 to 2010) aims to achieve “Social Justice,” and is captured in GK777. The goal has been restated as: “raising 700,000 home lots and starting up 7,000 communities by the end of 2010.”

The second phase (from 2011 to 2017) is the stewardship phase called “Social Artistry,” and aims to empower GK communities for self-governance, self-reliance, and self sufficiency through community-based programs for health, education, environment, and productivity. It also aims to build a village culture that honours Filipino values and heritage.

The final phase (from 2018 to 2024) is envisioned as a time of “Social Progress,” and “seeks to achieve scale and sustainability by developing the grassroots economy and expanding the reach and influence of GK to five million families with support from key sectors of society in the Philippines and partners abroad” (Gawad Kalinga, 2009). During this phase, the Filipino will lift himself from poverty by unleashing his potential for productivity and hard work in the right environment.

According to the Gawad Kalinga web site, “the 21-year journey of Gawad Kalinga represents one generation of Filipinos who will journey from poverty to prosperity, fromneglect to same to honour, from third- world to first world, from second-class to first-class citizen of the world.

1. Companies (private sector)

Gawad Kalinga has successfully propagated the idea that the participation of big business in GK is more than just exercising their corporate social responsibility (CSR). They are also involved in a bigger project that is nation-building. Because of GK’s novel approach of actively engaging their corporate donors in implementing GK programs and activities ‘on the ground’ (rather than simply raising funds), the partnership takes on some special meaning for the.

2. Government (public sector)

In 2002, President Gloria Macapagal Arroyo challenged GK to build 1,000 homes with P30 million from her presidential fund. In spite of its lack of experience in building at such a scale back then, GK succeeded in building the houses in 70 sites throughout the country within a year.

President Arroyo’s highly-publicized initiative served as a major boost for GK, which began to attract leaders from both sides of the political fence, including opposition leader Sen. Aquilino Pimentel Jr., who provided P40 million from his Countryside Development Fund for schools, livelihood centers, sewage and path walks. Support also came from other senators. Hundreds of governors and mayors have since joined the bandwagon.

SERVICE EXPANSION MODEL

For several government agencies, partnership with Gawad Kalinga allows them to fulfill their public-service mandates more effectively. Worth noting are the partnerships of GK with the Department of Agriculture (DA), and the Department of Tourism (DOT).

The partnership between GK and DA took the form of Bayan-Anihan, the food-sufficiency program of Gawad Kalinga. Bayan-Anihan aims to eradicate hunger by empowering families in GK communities to produce their own food.

Under this program, GK families would each be given a 10-square meter lot where they could start a vegetable garden with okra, tomatoes, eggplants, and kangkong for their daily consumption. Launched in 2009, the program seeks to launch 2,500 farms in the next three years to feed at least 500,000 people for life.

Another innovative program is GK Mabuhay, which promotes GK sites as tourist destinations. This is a result of the collaboration between GK and DOT. GK villages have become a cultural attraction in themselves, owing to the fact that they were built with the people working together as members of the community.

Under this program, GK villagers welcome visitors with warmth and hospitality brought about by their renewed sense of hope. Both GK and the DOT call this campaign the “new face of community tourism.” Taking center stage are the Mabuhay Ladies, a group of women residents who were chosen to be tour guides in the GK communities that were opened as travel destinations. The DOT conducted workshops for the Mabuhay Ladies, giving them practical guiding tips and techniques on how to be effective tourist hosts and good communicators.

The concept of community tourism, according to DOT Secretary Ace Durano, is fairly new. This has been a sought-after activity among the more adventurous travelers, who choose not just to travel but to take part in community concerns. “This travel-for-a-cause stance has been supported by the DOT through its other partnerships with socio-civic groups,” Durano said

BUiLDING THE GK BRAND

Contributing to the rapid growth of Gawad Kalinga is the reputation it has built over the years. Gawad Kalinga has succeeded in creating an image that appeals to donors, volunteers, and other stakeholders. For example, GK is fashioned as a nation-building movement. It seeks to build a nation “empowered by people with faith and patriotism” and one that is made up of “caring and sharing communities, dedicated to eradicate poverty and restore human dignity” (GKBI, 2009).

Since it was founded in 1995, Gawad Kalinga has managed to put a unique spin to its programs and activities. Because of this, GK has always looked fresh and dynamic to interested observers. For example, GK was originally known for building “faith communities” because of its values formation programs, and because of its association with the Couples for Christ. When it made inroads in building homes in war-torn Mindanao,

GK communities were dubbed as “peace zones” where Muslims and Christians work together to address poverty. Recently, GK communities have become “eco-friendly villages” as well because they have begun to integrate environmentally-sound practices in their way of living.

GK villages have likewise been transformed into “tourist spots” that showcase the inherent charm and uniqueness of each place. Aside from the colorful houses and beautifully landscaped surroundings, each GK community offers the warmth, hospitality, and inspiring stories of its residents, who represent the triumph of the Filipino people against poverty and oppression.

IV. CONCEPTUAL FRAMEWORK

The conceptual framework is presented by Figures 1 and 2, which are the Concept Map and Concept Table respectively.

Figure 1. Concept Map of the Study

GK

cm3

Premise: Tourism promotions play a large role in encouraging people to engage in tourism ventures. The natural beauty or landscape of the destinations, the facilities and services of the tourism supplier, and the organizations – government mandated and non-government mandated, stimulate tourism response.

Domestic tourism is an amalgam of internal and inbound tourism. At present, traditional or conventional tourists dominate the domestic tourism markets

The Role Of Franchising Tourism Essay

What is a franchise according to the American heritage dictionary franchising means using one that is granted to use a business model in a certain area for a fee. Well it does not matter how the transaction or agreements are done whether it includes license, joint venture, consulting and supply agreement, and dealership when these terms are included in the contract, it’s a franchise (Grueneberg & Solish, 2010). Legally franchising is viewed as contractual arrangement between the two legally independent parties where the franchisee pays the franchisor for the right to sell the franchisor’s product or the right to use his trademarks in a given location for a specified time period (Francine Lafontaine & Kathryn L. Shaw, 1999). As franchising sector is growing at rapid pace franchisor should look for expansion in international market as the home market specifically developed countries like us Canada, Europe is becoming saturated. It is vital import for a firm to have a strategic plan to successfully establish in global economy (Richard & John, 2004).

The global franchising prospect seems great as said by Hoffman and Preble (1993) after their global survey of global franchise association around the world. The survey came out true as according to the United States census bureau revels that in US total franchise business accounted for 1.3 trillion and total work force of 59 million the report also showed that Limited-service restaurants, sometimes called fast food restaurants, had the highest number of franchise establishments with paid employees (124,898), followed by gas stations with convenience stores (33,991), and full-service restaurants (30,130). Thus the data revels franchise in hospitality industry is observing massive growth (U.S.CensusBureau, 2010).

The massive upward growth in information and technology and simple long distance travel has made the world a small and well interconnected. Organizations should and are taking advantage of these developments and trends to pursue a global expansion. As the global market around the world are opening up and the market in developed countries are at the point of saturation companies are trying to tap into these newly opened markets for example China with one quarter of world population and high number of mid income group is considered as most under-retailed country in the world (Richard & John, 2004).

The concept of franchise is flexible and basically suits service sector. Given that franchise relation are influenced to an extent to which the system can be transfer and sustain in local market in terms of product acceptance, local support and service (John, 1999). Thus due to consistent economic importance of franchise we can find lots of research and literature to help us understand the concept.

Franchising is a major expansion strategy for hospitality firms into a global market, especially hotels and restaurants to name a few Marriott’s, Hyatt, Hilton Accor, IHG, McDonalds, KFC are a very few examples. In global markets franchising add value to the chain by enhancing and understanding the local values culture and customs. Franchising is one of the two main types of operations of which the other one owning. Franchising provides restaurants and hotels with stable franchising revenue through royalties and fees regularly according to the agreement and the time frame of the period (Koh, Lee, & Boo, 2009). Unlike most other service sectors, the hotel industry is generally capital-intensive and its logistics and supply chain can be as complex and difficult to manage as those in manufacturing operations. Thus for hospitality related organization, this can be a huge complication to an equity-based expansion model in various markets, particularly in the international market. Thus, it raises the issue of the importance of the internationalization process through franchising as a non-equity-based expansion strategy(Alon, Ni, & Wang, 2012). But as a matter of fact franchising in international market delivers a scope for rapid expansion and global presence and hotels do have potential to overcome the hurdles like cultural, linguistic, technical, legal, and employment problems commonly associated with franchising internationally.

Hotel industry in particular is different among another service franchisee as it requires big financial investment to establish facilities to start the business. To give a rough idea the total investment required by Choice Hotels International ranges from $2.3 to 14.6 million, InterContinental Hotels Group (IHG) $2-20 million, Motel 6, $1.9-2.3 million, and Hilton 53.4-90.1 million due to such huge capital requirement makes acquiring and setup a franchise hotel a complex process (Alon et al., 2012).

Franchising in Australia originated in a significant way in the early 1970’s under the influence of the franchised US fast food systems – KFC, Pizza Hut, McDonalds – which commenced operations here at the time. Increased intensity in business competition during the 1970s and early 1980s resulted in the failure of many small and medium sized businesses and encouraged growth in franchising. Franchising continued to grow at an accelerated rate during the 1980s. This was attributed to an increase in interest from the financial and public sectors (Frazer, 2000). Over the last two decades franchising in Australia saw a rapid growth and has developed into a highly significant and dynamic business activity The Australian franchise sector with 71000 units and 1,100 business format contributes AUD $ 61 billion to Australian economy in year 2007 thus these sector is of vital important top Australian economy (Scott, Lorelle, & Jeff, 2010).

Comparing the franchising sector in Australia and New Zealand is not new for years there has been a friendly rival among the two countries for title of most franchised country in the world. When the survey carried out New Zealand was more franchised than Australia with 450 franchise system and around 24000 franchise system which was 17% higher than Australia on per individual basis (Lord, 2011).

Franchising in New Zealand is not taken seriously enough compared to other business due to lack of legislation and treating franchise as just a business deal. The franchise sector is substantially larger than many people realize, says Graham Billings, GM of the Franchise Association of New Zealand (FANZ). Current estimates suggest turnover of between $15 billion and $20 billion, representing between eight percent and ten percent of GDP (Moore, 2009).

Taking into consideration the various hotel franchises across New Zealand and Australia gives a clear picture about the franchise investments in the market. Australia has the following well Known International hotel franchise:

Swissotel * Hilton

Accor * Radisson

Four Seasons * Best western Hotel

Sheraton * Marriott

IHG * Shangri- La

Hyatt * Starwood’s

* Choice hotels (expedia.com, 2012).

These are the some of the many brands which have presence in Australian market

when compared to the brands present in New Zealand which are:

*IHG *Accor

*Marriot *Hilton (expedia.com, 2012).

Thus when compared the hotel franchise sector in both the countries Australia definitely has much mature market for franchising then New Zealand as many big hotel organization are yet to tap the New Zealand market like Hyatt, four-season, Shangri-La, Starwood’s.

To get a better picture of comparison between role of franchising in hotel industry in Australia and New Zealand let’s compare two cities in both the countries. Instead of comparing between the cities like Sydney and Auckland will not give fair information as Sydney is far bigger Metro than Auckland. Hence we will compare the role of franchising between Auckland and Brisbane as they are equal in many aspects and also they are known as sister cities.

With parks and botany gardens and population, urban area and economy almost similar to each other helps to compare the role of franchising easier and comparable to each other. Thus when searching for hotels on www.expeidia.com

for hotels in Brisbane there are 145 hotels listed on web site the result for hotels in Auckland are 149, the search result shows the hospitality sector are very similar in both the cities. But when we see the ratio of number of five star category hotels the difference is more than double as Auckland has around 20 five star hotels as compared Brisbane has only 7. After comparing the brands owned by franchise as mentioned above the number shows a slight difference of Auckland having more number(9) of franchised hotels as compared to Brisbane(7).

Hence if we consider the various factors like Number of visitors, density of the hospitality market and economy franchise sector in New Zealand is much denser and bigger than compared to Australia. This shows despite size and regulatory environment franchising has much in common on both the sides. Also when consider the basic hospitality franchising and various local franchised restaurants franchising in New Zealand has much denser network of franchising. It also concludes that the franchising process is market-sensitive and as a result market characteristics play an important role in affecting franchising operations. These factors may include, among others, the market segment, the degree of control, either by the hotel industry sector or by government policy, the risks and costs of entry, and similarities of cultural norms and business. In addition, other situational factors which that affect how hotel franchising is carried out in a market such as Australia and New Zealand which are mature and stable in both the countries, the level of technology infrastructure development in the market, and the overall economic and financial conditions in the financial market of Australia and New Zealand (Alon et al., 2012).

The Role Of Food In Tourism Tourism Essay

Tourism is fundamentally about the difference of place (Relph, 1996). “definitions of tourism can be classified into two main groups. First, there are conceptual definitions which attempt to elucidate the essential nature of tourism as an activity. Secondly, there are technical definitions which are used to designate those who take part in this activity (the tourist, visitor, holidaymaker, excursionist and day tripper) and are employed by the various agencies responsible for compiling statistics and reports on tourism. Conceptual definitions of tourism subdivide into those which emphasize the demand or market aspects of tourism, and those which regard tourism from the vantage point of its links with recreation and leisure activity.” (John Heeley, Lecturer in tourism studies Scottish Hotel School, University of Strathclyde, Glasgow, 1980). Tourism researchers have often drawn parallels between holiday making and consumption, and Richard (2002) identifies a convergence between experiential consumption, work on what tourist eat and why, and Wolf (2002) work on culinary tourist. The increasing competition among territories forces tourism industry to define new strategies in order to improve the position of each area, thus attracting more tourism flows (Dwyer, 2009; Yeoman, 2009) and enhancing economic advantages (Zhang, 2009; Bornhorst, 2010). According to Mathieson and Wall, 1982, tourism is “The temporary movement of people to destinations outside their normal places of work and residence, the activities undertaken during their stay in those destinations, and the facilities created to cater to these needs” (Gunn, 1988).

Food description

Food is an important component in tourism. Food as a significant attraction while people travel (Bessiere, 1998; Cohen & Avieli,2004). Traditional food and cuisine could be excellent tourist attraction in rural travel destinations and also claimed that eating local cuisine might be an integral part of the travel experience because food serves ad both entertainment and a cultural activity (Bessiere,1998). As a signi¬?cant component of contemporary lifestyles it should therefore be of little surprise that speci¬?c forms of wine and food consumption have also become an important part of tourism (Hall and Mitchell, 2000). Food is a significant means to penetrate into another culture (Long, 1998). Local food is a fundamental component of a destination’s attributes, adding to the range of attractions and the overall tourist experience (Symons, 1999). Traveling for food has taken an entirely new meaning from what it used to when voyages were undertaken for spice trade, but voyagers still carried dried food, as the local cuisines were looked upon with suspicion (Tannahill, 1988). Food is also described as any substance that provides the nutrients necessary to maintain life and growth when ingested. Food without the appliance of gastronomy is the style of art of cooking in a particular area. Food is of course, a component of gastronomy but it is gastronomy’s subject whereas gastronomy is the style of procedure for preparing food. In some instances, gastronomy can represent a key feature of importance in the attractiveness of a tourist area. The catering industry is often a vital component of the lure to tourists as to represent a substantial amount of the overall attraction. In many European and Asian countries there is a strong gastronomic tradition and this represents an important element in tourist decision-making. If the gastronomy tradition is strong, this means that life-style and participation of the inhabitants in maintaining their way of life is reflected in their appreciation of their traditional food. Appreciation of wine and food is a very subjective experience that is based on individual sensory perception, experience, tastes and attitudes. The food tourist experience is shaped by the subjective nature of the individual consumer. Regionality is clearly important, particularly in term of promoting the attributes of food and tourism product of a given place. Food has always been a powerful motivation for almost all human activities and sitting at a richly decked table is a gratification common to people of any social condition. Probably the best way to described this is the one use by Jean Anthelme Brillat-Savarian at the beginning of 19th century in his “the physiology of taste”:

“the pleasure of the table belongs to all ages, to all condition, to all countries,

and to all areas; it mingles with all other pleasures, and remains at last to console us for their departure. At a later day when the human species was

more widely extended, the widely traveler used to sit at

such board and tell what he had seen

in foreign land. Thus hospitality was produced,

and its right were recognized everywhere.

There was never any one so ferocious as not to respect him

who had partaken of his bread and salt.”

The understanding of the importance of food as significant component in tourism is nowadays well accepted. The tourist pursue of striking experience is a basic driving force, and the attempt of developing features that can be recognized as distinguishing characteristics that could make it more appealing for visitors is a common effort of every tourism destination.

Culinary and cuisine description

Individual cities or even whole countries can be appealing for their special culinary attraction (Cohen and Avieli, 2004). Long (2003) mention that: “Explore food as both a destination and a vehicle for tourism”. A unique and memorable culinary identity was an indispensable assets for any successful tourist destination (Fox, 2007). Once the tourists have a good culinary experience, especially satisfaction level, the like of revisiting is high. The significant relationships suggest that food images and food attributes satisfaction are to be the key factor in heightening tourist behavior intentions. Major differences in world cuisines can be traced to ecological restraints and opportunities that differ from one region to another (Harris, 1985).

Culinary Tourism / culinary travel description

Based from the International Culinary Tourism Association, culinary tourism is the pursuit of unique and memorable eating and drinking experiences. This means there is a particular audience of people who are willing to travel the world in order to sample and experience authentic international cuisines. Culinary tourism, an exploratory relationship to the edible world, is the subject of this beautifully conceived book. Whether we go to food or food comes to us, the nature of the encounter is what defines a food experience as culinary tourism. Culinary tourism is about food as a subject, destination and vehicle for tourism. It is about individual exploring foods new to them as well as using food to explore new culture and ways of being. It is about group using food to sell their histories and to construct marketable and publicly attractive identities, and it is about individual satisfying curiosity. Culinary tourism is not only appealing to tourists, but also contributes to the social, economic and environmental development of a destination (Corigliano, 2002). The term culinary tourism was first used by Dr. Lucy Long in 1998 to express the idea of experiencing other cultures through food (Wolf, 2002). Dr. Long states that “culinary tourism is about food; exploring and discovering culture and history through food and food related activities in the creation of memorable experiences” (Long, 2005). It was long (2003) who fist coined the term “Culinary Tourism” in 1998 to express the idea of experiencing other culture through food. Culinary and gastronomy tourism is travel in order to search and enjoy prepared food and drink. Experience also have the power to modify our eating preferences and tastes as well as imbue us with experience of the culture that we are visiting (John & Kivela, 2001; Kivela & Crotts, 2006; Kivela & Johns, 2002). Its normal that we should experience pleasure as an essential part of a holiday experience and that dining out should be a pleasurable and memorable part of that experience. The growth of culinary tourism is seen as an outcome of a trend where people spend much less time cooking, but choose to pursue their interest in food as a part of a leisure experience such as watching cooking shows, dining out and the like (Sharples, 2003). Food and tourism have a close relationship and food is a critical tourism resource (Henderson, 2004; Quan and Wang, 2004). According to the Travel Industry Association (TIA), culinary tourism is a growing travel trend. Many other states and regions of the world are actively developing and promoting Culinary Tourism. Research and policy development activities in the Michigan Department of Agriculture in recent years have indicated that wine and food tourism can make greater contributions to the economy and provide opportunities for producers of many specialty crops (Agricultural Tourism Commission – 2007 and Food Policy Council – 2006). To accomplish this goal, efforts must be coordinated to develop promotional messages and trip planning tools for consumers, and engage more Michigan restaurants in supporting local specialty crop producers. It is appropriate to say that the relationship between culinary and tourist destination is symbiotic because the destination provides the food, recipes, chef, and the cultural background that make culinary an ideal product for tourist consumption (Fields, 2002; Richard, 2002; Scarpato, 2002). The existential culinary tourists seek food and beverage combinations and eating experience that foster learning. For these type of tourist, food and beverage consumption does not only satisfy hunger and thirsty but important for them such consumption, knowledge about local regional cuisine, wine, and beverage and of the destination culture. The existential culinary tourists avoid expensive restaurant not only because of the price but also because the extravagant decor and service that often happens (Finkelstein, 1989). The potential of niche or special interest tourism such as culinary tourism as a trip generator has been questioned by some researchers (McKercher and Chan 2005). What is known is that food is an experiential tourist component of any tourist experience; there are tourists that will seek out food related activities at a destination instead of going to other attractions and that some tourists travel just for food. Young couples were also interested in culinary tourism (Lang-Research, 2001). Culinary travel is travel to learn about or enjoy unique and memorable eating and drinking experience, not necessarily just those that are exclusive or highly acclaimed, but all memorable eating and drinking experiences. Culinary traveler is an individual who has participated in one or more culinary activities while traveling in the past years. Cuisine is a saleable experience. Dining is the most memorable tourism experience. Nearly one hundred percentages of tourists dine out when traveling. Dining is consistently one of the top three favourite tourist activities. The higher the dinner bill, the more likely the patrons are tourist. Many culinary tourism are affluent individuals earning above average income. Interest in cuisine in travel is not reserved to a particular age, gender or ethnic of group. Unlike other travel activities and attraction, cuisine is available year around. Cuisine is experiential as it satisfies new traveler demands for interactive experience. Dining is a way to experience local culture. Directing tourist to exemplary cuisine experience adds value to tourist trips resulting in increased tourism spending, longer stay and repeat visits. Culinary tourism is not new. It is a subset of Agri-tourism that focuses specifically on the search for, and enjoyment of, prepared food and drink. Culinary tourism promotes all distinctive and impressive gastronomic experiences, not just those that have earned 4 stars or better. Previously overlooked, “culinary tourism” is an important new niche that fosters economic and community development and new intercultural insights. Culinary tourism can be found in rural or urban areas and should available to visit all year ’round. Defining culinary tourism was described as a deceptively simple task. It was acknowledged that eating is a fundamental aspect of every travel experience; however, articulating a definition for the multi-faceted, structured linkages between cuisine and tourism that form the foundation of culinary tourism was identified as a complex undertaking.

“When I was asked to speak on

‘What is Culinary Tourism?’

aˆ¦ I realized that it is a very, ve ry complex concept.”

“aˆ¦It is likely that we have to create a whole philosophy, a whole idea, and

ma rket Canada as an eating destination.

There are other countries that have been very successful at doing thisaˆ¦

Take France aˆ¦ in France you do have some exce llent restaurants, but

really not a lot more per capita than other parts of the world. But you have

an incredible amount of very good restaurants. So maybe it is more about

the consistency of a product, then it is about a few incredible destinations,

or a few events.”

– Stefan Czapalay, Chef / Owner

Essence Food Consulting

The importance of food to travel is obvious to anyone whohas heard about someone’s vacation. Returning travelers tell of new foods eaten, new habits learned, and sometimes, in the case of spa and cooking-school vacations, of travel specifically for the food. In 1998, folklorist Lucy Long (a Penn Ph.D.) first used the term “culinary tourism” to indicate travel for the purpose of experiencing other cultures through their food. Culinary tourism has since engendered a number of academic books and articles. Culinary tourism providers see a range of ages among food tourists, but people in their 40s and 50s are most common. “Culinary tourism is shock treatment. It brings life into view through the surprises afforded by the unexpected and the unplanned Life is what happens to you while you’re busy making other plans” as John Lennon is said.

Connection between food and tourism

Consumption is an integral aspect of the tourist experience, with the tourist consuming not only the sights and sounds, but also the taste of a place. Nearly, all tourists eat and dine out. . Local food is a fundamental component of a destination’s attributes, adding to the range of attractions and the overall tourist experience (Symons, 1999). This makes food an essential constituent of tourism production as well as consumption. Such developments have spurred an interest in experiencing the unique and indigenous food, food products and cuisines of a destination, so much so that people are often traveling to a destination specifically to experience the local cuisines or to taste the dishes of its ‘celebrity chef’ (Mitchell & Hall, 2003). Traveling for food has taken an entirely new meaning from what it used to when voyages were undertaken for spice trade, but voyagers still carried dried food, as the local cuisines were looked upon with suspicion (Tannahill, 1988). Local food or cuisines that are unique to an area are one of the distinctive resources that may be used as marketing tools to get more visitors. The growth of eating out as a form of consumption and the market forces of globalization have made the food products and cuisines from all over the world more accessible. This has stimulated the emergence of food as a theme in magazines (Cuisine, Gourmet Traveler, Food and Travel), radio shows (Chef’s Table, Splendid Table), and television, particularly cable television, with food shows focusing on travel and travel shows on food. In fact, the popularity of twenty-four hour television channels, such as the Food Network devoted to food and the place that food comes from, intertwines food with tourism so much that quite often it is hard to determine whether one is watching a food show or a travel show.

The Relationship between Food and Tourism

Food has been recognized as an effective promotional and positioning tool of a destination (Hjalager & Richards, 2002). Similarly, with increasing interest in local cuisine, more destinations are focusing on food as their core tourism product. For example, France, Italy, and Thailand have been known for their cuisine. The importance of the connection between food and tourism cannot be ignored. Each destination has different levels of attractiveness that can draw tourists from different countries (Au & Law, 2002). Authentic and interesting food can attract visitors to a destination. The destination will use food as the main attraction and will develop marketing strategies that will focus on the food. It is important for marketers of a culinary destination to know the image currently held by its targeted customers and how to affect their intention to visit through effective marketing strategies. Frochot (2003) recommended food images can be utilized to exhibit the cultural aspects of a country. As such, destinations can use food to represent its cultural experience, status, cultural identity, and communicating. Cuisines that are highly known for their taste and quality can be developed into tourist products (Hobsbawn & Ranger, 1983). Jones and Jenkins (2002) recommended that food is not only a basic need for tourists, but also a cultural element that can positively present a destination. Given that food can be used to project the identity and culture of a destination, food consumption can be used in the development of a destination image (Quan & Wang, 2004). In addition, food consumption also contributes to the economy of a destination, and provides tourists with a local experience. Culinary or gastronomical activities of a destination also are categorized as part of cultural tourism. Cultural tourism may include experiencing the cultural attractions as well as sampling the local food (Richards, 1996). Food can convey unique experience and enjoyment to travelers (Quan and Wang, 2004). Specifically, food may totally enhance tourists’ experience and can be the most memorable part of the trip.

Malaysian culinary

Malaysian cuisine or culinary part represents a culinary diversity originating from Malaysia’s multiethnic society. For many centuries, Malaysia is considered to be the melting pot of Asia endowed with a potpourri of international class cuisine. Malaysian food is a culinary diversity originating from its multi-ethnic population of Malay, Indian, Chinese, Nyonya, Eurasian and the indigenous people of Borneo (Sabah and Sarawak), hence, offering a diverse menu as well as some very unique blends of their multi-ethnic dishes making the country a gourmet’s paradise. The problem for a tourist is not to find fine food, but deciding what to eat. The pleasure of enjoy the fabulous Malaysian cuisine is a culinary delight not to be found in any other country beside Malaysia itself. Malaysian food worldwide and generating their behaviors, because image has been shown to be an important influence in the selection of a destination (Baloglu and McCleary, 1999; Beerli and Martin, 2004). Since tourists are likely to rely on image, all effective marketing strategies should aim at improving the Malaysian food image in the minds of tourists. Tourist satisfaction with the quality and value of food and accessibility convenience were relatively high. Malaysian food is renowned for its multiple combinations of flavors and variety. It is great challenge to stimulate international tourist to enjoy the food and to strengthen Malaysia position as a world class food attribute satisfaction from international tourist perspective and subsequently assess their overall satisfaction with eating experience and behavioral intention. Malaysian food contributes to eating pleasure, eating Malaysian food adds to visiting enjoyment, and the food experience in Malaysia meets expectation. This indicated that Malaysian food played an important role to impart memorable and positive image of Malaysia as a tourism destination as tourist were agreeable that Malaysian food added value to their vacation experience in Malaysia. The culture of Malaysia through Malaysian food was rated slightly a bit high compared to other attributed.

Major drivers of culinary tourism

The increased interest in culinary tourism can be attributed to a number of factors. Firstly, today’s consumers have become environmentally and health conscious leading to demand for pure, fresh, and healthful ingredients derived through responsible agricultural practices (Getz, 2000; Wolf, 2002). Food is now seen not just as a source of nutrition, but also as a part of a slower-paced, quality lifestyle. Dedicate to slowing down different aspect of life and to promoting authentic, traditional local food, as well as to improving our overall quality of life (Slow Food, 2001). Other factors fueling the culinary tourism phenomenon include growing interest in specialty food and beverages associated with multicultural societies like Canada and the U.S as well as culture-specific product sampling (Getz, 2000; Wolf, 2002). For instance, the mixing of different cultures has led to increased sophistication in tastes and expectations and has raised consumer curiosity about different cuisines and ingredients. Even when food is not the main focus of travel, eat one must, whether or not a memorable experience is the goal. Making experiences memorable is a way the travel industry adds value and profit to an essential service like food. Indeed, the tourism and hospitality industries design experiences, including culinary ones, within the constraints of the tourist’s time, space, and means.

Tourist perception and behavior

Visitors interested in both food and wine tended to have the highest socio-economic profiles, engaged in more activities than the other two sectors, traveled for different reasons and were most likely to stay at spas, hotels, inns and resorts (Ignatov, 2003). Tourist satisfaction is a result of comparing tourist experiences at the destination visited and expectations about destination (Pizam, Neumann, and Reichel, 1978). The impact of Malaysian food images on tourist overall satisfaction with food experience was significantly different. The relationship between satisfaction with food attributes and overall satisfaction also was significant. The influence of overall satisfaction has an important effect on tourist behavior intentions. It has been generally accepted in the literature that intention to revisit has a strong relationship with overall satisfaction with the perceived food experience during visiting (Kivela and Crotts, 2006; Ryu and Jang, 2006). One of the functions of the destination foodservice industries is the provision of those experiences and feeling that individuals believe they should be having while on holiday or while travelling (Johns & Kivela, 2001). It is normal that we should experience pleasure as an essential part of a holiday experience, and dining out or a culinary or tour. Human’s research (1986) indicates that many individuals feel that ethnic food in their own country would be better than the same food in the country of origin’ needs further exploration. For the tourism industry, quality will not just be about better services, better food within the gastronomy context. It will be required that the cultural product be looked at from a holistic approach, regarded not merely as a tourist product but as the essence of a precious heritage which needs to be enhanced and its authenticity retained. The tourist industry has an important task to promote change and allow continuity. The tourism industry implies that eating is a major part of the tourist experience but not a major generator of travel itself (Hudman, 1986). The tourist of the third millennium travelling to a destination are more educated and better informed that their predecessors and are more willing to have a direct experience of the cultural and natural differences. When anything visible can be seen on television or explored in front of a computer connected to the internet, eating the food of another culture could as extreme case, be the only experience motivating the physical move to a different location (Game, 1991). Tourists enjoy native food, particularly the products of local or ethnic nature (McIntosh and Goelder, 1990). The knowledge of local, regional and national cuisine is of great interest for every tourist and is an important part of the tourist experience; palate satisfaction is at the first place among the pleasures of a travelling experience. The impression that the traveler retains strongly influences the value and memory of the trip, not only from the restaurant visited, but also everything experienced during the trip. The aftertaste of a vacation period is strongly individual, affected mostly by immaterial factors where the boundary between self and enjoyment of the vacation is almost invisible. It is very difficult to find the right level to reach the tourist demand and more to satisfy it.

Gastronomy as tourist motivation

According to National restaurant association research, more than two thirds of restaurant operator reported that tourists are important to their business (NRA, 2002). The importance og gastronomy for the tourism industry is testified by a number of surveys, although dedicated research in this field is not very thoroughly developed. More than 67 million travelers said that they dine out when travelling, and that dining out was the most popular activity planned after tourists arrive at a destination (Travel industry association of America, 1998). The level of participation in food preparation varies quite a bit from location to location and tour to tour. Where food is the focus of travel, as in gastronomic tourism, itineraries are organized around cooking schools, wineries, restaurants, and food festivals.

Development of food habits

The term food habits refers to the ways in which human use food, including how food is obtained and stored, how it is prepared, how it is served and to whom, how its consumed. A.H.Maslow’s theory of human maturation as applied to food habits explain how food use progresses from eating for existence to eating for self actualization (Lowenberg, 1970). The correlation between what people eat, how other perceives them, and how they characterize themselves is striking. Food as self expression is especially evident in experience of dining out. Conversely, exposure to different foods in restaurant is sometimes the first step in adopting new food items at home (McComber & Postel, 1992).

Role of culture in food habit

Culture is broadly defined as the values, beliefs, attitudes, and practices accepted by a community of individuals. Cultural behavior patterns are reinforced when a group is isolated by geography or segregated by socioeconomic status. Culture is learned, not inherited, it is passed from generation to generation through a process called enculturation (Plawecki, 1992). Culturally based food habits are often one of the last traditions people change through acculturation. Consumption of new items is often independent of traditional food habits (Pelto et al, 1981; Dewey et all, 1984; Szathmary et all, 1987). Each cultural group has a unique outlook on life based on the beliefs, attitude, values, and practices they share. Food habits are also indicative of worldview (Schilling & Brannon, 1986; Randall David, 1989). Cultural tourists are generally interested in the products and culture of a particular destination as well as experiencing and learning about the culture (Richards, 1996). The cuisine of a country can showcase its cultural or national identity (Rand, Heath, & Alberts, 2003).

Tourist Food Consumption

Food consumption is helpful in understanding food tourism. Combining the macro theory of globalization and the micro theory of cultural capital to explain food tourism. The dynamics of world culture theory of globalization (Robertson, 1991, 1992) are at play in the tourist food consumption. level of exposure to the foreign foods and cuisines at home depends on one’s position in the socio-cultural echelon. Extrapolating from the cultural capital theory, tourists who possess the cultural capital to appreciate and enjoy foreign food at home are the ones who are more likely to experience the local food at the destination (Cohen & Avieli, 2004). , since eating out is a necessary element of the vacation experience, and almost all tourists eat out, destinations become a playground for accruing as well as deploying one’s cultural capital. Where the tourist eats and what he eats exhibits the socio-cultural echelons he belongs to, and makes food an ideal tool for social cohesion and social stratification. Travelers who are more interested in eating than cooking also have organized touring options. When tourist travel through the world exploring food, they get interesting window about the culture and the environment because food is the bridge between the land and the culture.

Relationships between Malaysian Tourist Satisfaction and Behavioral Intention

Malaysian population is built on ethnic diversity, inheriting ancestral norms, culture, native language and culinary heritage that are being practiced till today. Over time, the ethnic assimilation formed a unique Malaysian culture. This multiculturalism among the different races produced a distinctive cuisine of Malaysia is described as Asia greatest cuisine meet and mingle that have been bedrock in forming and shaping the dishes. Traditional cuisine and warm hospitality coupled with mouth watering cuisine forms the perfect ingredient to produce a positive image to tourist. These strengths can be capitalized to further enhance images that portray the true Malaysia.

Factors influencing Consumers’ Preferred Shopping Location for Food

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Food tourism as niche and special interest tourism. Source: After Hall & Sharples, 2003

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3 Steps to Culinary Tourism describe the 3 phases of the culinary tourism life cycle as it pertains to acquiring and leveraging knowledge of the industry. Every single business and destination around the globe can be described by one of the 3 steps

STEP 1: LEARN. In this step, know what is culinary tourism and what does the International Culinary Tourism Association do. This step is for build a solid understanding of the culinary tourism industry.

STEP 2: DEVELOP. This develop step is for leverage that knowledge into something productive, ready to develop your product. The International Culinary Tourism Association an advantage over competitors.

STEP 3: PROMOTE. In this step, promoting products is the thing to do. Developed unique ways to help you promote business

Destination No. of tourists

Brunei

4,154

Cambodia

161,973

Indonesia

517,356

Laos

29,770

Malaysia

367,567

Myanmar

15,623

Philippines

395,012

Singapore

594,511

Thailand

1,277,638

Vietnam

411,557

Total

3,775,161

Source: ASEAN Promotion Centre on Trade, Investment and Tourism 2007, 100.

This study was empirically tested with two hypotheses as follows:

Tourist satisfactions toward their behavior of the image of Malaysian food will signifantly contribute to tourist revisit intention.

There is a relationship tourist behavior and region of the tourist come from (demographic profile of the tourist)

Food and culinary