The purpose of this study is to emphasize on how having a Quality Management System (QMS) can assist restaurants to enhance their services. This involves creating a QMS for local restaurants based on standards and criteria, that respond to customers requirements, derived from the ISO 9001 standards. This implies that management will go thru training […]
Quality assurance systems in the upscale hotel sector 1. Introduction Quality assurance systems are an important element of any business strategy. As Porter (1985 and 2004) suggests, quality is now seen as a major force for gaining competitive advantage, particularly with the consumer. There is no commercial activity where this is more important than in […]
The need of qualified employees in hospitality industry, their commitment to service quality and to what extent it impacts customer satisfaction is not any more a matter of question; it is an important issue that concerns not only hospitality management education in Bulgaria but it is recognized all over the world. The industry suffers from […]
Push / Pull factor in Tourism Introduction Modern tourism has become one of the strongest and most remarkable phenomena of the time. To discover its true nature, one must attempt to understand how the various components are connected to each other, and what are the causes and effects, the conjectures and the realities. One must […]
Public transport faces severe problems in almost all countries although the situation varies from one country to another and even from one city to another. The referred study pertains to Sydney in Australia. Sydney is Australia’s only truly global city, the world’s most culturally diverse cities and one of the world’s great metropolises. Public Transport […]
Chapter 1 Infrastructure is a broad concept linked to every facet of the economy and human life. Accordingly, the list of associated issues is long. For any purposeful analysis of issues in infrastructure development to lead to an action-oriented way forward, it is necessary to narrow down the definition of infrastructure and associated issues. The […]
This chapter aims to outline the present public bus planning system and actors model in Johor Bahru City context. Through illustration, it could help to realize differences between the existing system and the ideal public bus planning system which has been developed in Section 2.5. 3.2 Transport Planning in Johor Bahru City In essence, Johor […]
Wildlife and environment is an integral part of life. Protection of Wildlife and Environment has been present from the pre-colonial and the colonial times. During the 3rd century, Asoka, king of Magadha, passed a law for the protection of wildlife and environment. During colonial times, the British enacted India’s first codified law Wild Birds Protection […]
Introduction It is important to appreciate the size and scope of the cruise industry before discussing the issues and challenges associated with it. This paper provides an overview of the cruise industry, key players, growth, recent trends and developments and informs on the key impacts and effects that this fast growing cruise industry has on […]
It is important to appreciate the size and scope of the cruise industry before discussing the issues and challenges associated with it. This paper provides an overview of the cruise industry, key players, growth, recent trends and developments and informs on the key impacts and effects that this fast growing cruise industry has on its […]
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