Chapter 1 It is difficult to define tourism. Tourism is not an industry that is grouped into a single heading within the Standard Industrial Classification (SIC) (Bardgett, 2000). The definition of tourism mostly come from the purchaser, ‘tourist’, not the product itself (Bargett, 2000). Thereupon, World Tourism Organization (WTO) (1993) had defined tourism consists of […]
In order to gain competitive power for the hotel, human resource management is an elementary issue. Human resource management can be regarded as the foundation for the hotel to acquire competitive advantage. Honoring the employees through effective communication, training programs for the employees and benefit programs is what effective hospitality management is all about. Human […]
Through the past decade, people have become more and more conscious that the competitive edge of an organisation lies in human factors. Indeed, it can be seen that the environments of the twenty-first century turn out to be highly competitive where organisation need to devote a significant amount of time, attention and energy to manage […]
Conservation and environmental protection are very important in Malaysia. Environment stabilization and maintaining to ensure that Malaysia create protection area for fauna and flora such as establishment of national parks. It is because input from natures resources are important to economic. While environmental quality on the other hand is productive asset for society. Tropical natures […]
Customer service and quality control is the most important part for the hotel business industry. The value of excellence in customer service will be acknowledge by this hotel. This hotel’s management will be introducing quality in customer service. The proposed hotel concept will definitely meet the customer satisfaction and will have satisfied customer. To ensure […]
The changes taking place in the world are taking place at a very rapid pace, and inorder to survive and remain fit in the competition it is required by hotel industry to have a good policy that gives quality service and satisfy the needs of the customers. The hotel must identify its commitment to meet […]
How important is ‘authenticity’ in tourism? Introduction The purpose of this study record is to explore the theme of authenticity as expounded by different authors. The record will provide an overview of my reading during the course of the year, and will present an examination of the different approaches to the topic by the selected […]
Evaluate the Nature and Extent of Tourism Impacts at a Range of Tourist Destinations The tourism and travel patterns of past decades, combined with the challenging market conditions, especially given the impacts that recent terrorist activity and natural disasters have had on the tourism market, have tended to result in short-term approaches from many organisations […]
Technological Convergence is becoming critical for the future. Discuss and illustrate implications for the tourism industry Technological Convergence Overview Convergence technologies are increasingly obliterating barriers of distance and time, providing anywhere, anytime communication and information sharing. The interactions that these technologies enable are incredibly varied, ranging from real-time one to one communications, to globally accessible […]
Before elaborating the relativity of Tourism and Environment, it is necessary to understand both terms individually. Relativity is to distinguish contrast and characterise between two different values for understanding their dependability upon each other. Tourism: Tourism is now a phenomenon, not just a simple holiday activity. It also has to be considered that tourism and […]
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