Introduction Since its inception hotels have provided travellers with a place to stay away from home and which offers them amenities that would ensure their comfort and security. The hotel industry core value is to deliver quality service to their guest, and with it also comes the obligation of being responsible for their security while […]
The tourism industry in the last two decades developed significantly in Malaysia. Malaysia has received 24.6 million tourists from all over the world in the year 2010, (Datuk Seri Dr Ng Yen Yen, Tourism Minister of Malaysia) and in a report conducted by WTO, Kuala Lumpur( the capital city of Malaysia), was among the top […]
This chapter describes the methods of research and explains the methods used in the present study. This chapter is divided into five parts: objectives of the study and the research questions; description of the research types; data sampling and collection procedures; data analysis of the data collected; reliability, validity, and generalizability of the research methods […]
According to the World Travel and Tourism Council (WTTC), the tourism and hospitality industry represents one of the most important sectors of the global economy, which contributes a US $6 trillion business that employs over 230 million people and a significant portion of the world’s workforce. In other word, human resource considered one of the […]
People are one of the most significant resources for business, especially in the people-intensive and service- intensive hospitality industry (Kong and Baum, 2006). Additionally, front office plays a role of reception and marketing as well as the “brain” in the hotel, and it is an important factor that has impact on hotel’s image and reputation. […]
Motivation of employees is not a new phenomenon, however very little attention paid to him. The major and most successful companies are svjestne importance of human factors in their organization, but, unfortunately, is much more smaller and not so successful that profit only the vision, mission and sole objective. Many people are not thinking and […]
In 1985 Emirates Airlines was established by Dubai Government with just two aircrafts. Today Emirates has 83 aircrafts files to 78 destinations in 55 countries worldwide. It has a large number of cabin crews from 95 nationalities. It recently made an aircraft orders worth more than $ 26 billion for 45 Airbus A380, which makes […]
Emerging Issues of Tourism Industry in Netherlands A. INTRODUCTION Tourism in Netherlands: Tourism is an integral part of Netherlands. Tourism has contributed a lot to the economy of Netherlands. North Holland and South Holland are the famous provinces in Netherlands for Tourism. NTBC which is the “Netherlands Bureau for tourism and conventions” has taken some […]
As one of the largest industries, tourism has had an average annual increase of 6.6 per cent over the last half century, with international travel rising continuously and alternative tourism having a main role in this transaction. Nature-based tourism and ecotourism, with accepted definitions through tourism industry will be discussed in this report. Uniqueness and […]
Firms are acknowledged to be important actors involved in the deployment of resources available to a tourism destination. In turn, successful tourism firms can contribute to building the competitive advantage of tourism destinations through affecting a destination’s tourism product or service. The present study analyses business performance in urban tourism using networks and entrepreneurial perceptions […]
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