Category: Free Essays

In today’s world where populations are growing, where natural resources are stressed and where consumer’s expectations are expanding, sustainability is absolutely critical issue for our planet. Sustainability is a significant term for many disciplines and one of the important key for living. Then, it has become an important part of organizations with the effect of…

Darjeeling is one of the most sorts after vacation spots and honeymoon destination for couples. It is world renowned region for cultivation of Darjeeling Tea. Situated in the laps of the Himalayan Ranges, this tourist center situated in the state of West Bengal soothes the senses and rejuvenates one’s positive attitude towards life. It is…

A questionnaire was circulated in electronic form to 250 customers those who stayed at Travelodge Covent Garden hotel from April to September 2010.Only one fifth (#50) of the total customers were the actual respondents .09 employee of Travelodge Convent Garden were involved in this research. That means 59 completed questionnaires were collected. The respondent customers…

Customer satisfaction: A case study of the Travelodge Hotel. Docklands, London. Dissertation declaration “Is it possible for hoteliers to provide a quality of services that meets with customer satisfaction whilst at the same time reducing the quantity of services that are provided?” Abstract Budget hotels in the hospitality sector are continuing to make significant inroads…

Abstract Purpose of the paper: The aim of this paper is to address the potentiality, requirements and expectations of people with disabilities and its implication on customer satisfaction in hotels. Design/Methodology/Approach: This article is based on secondary data collection: journal articles, websites, textbooks, pamphlets on people with disability, customer satisfaction and hotel marketing. The methodology…

Introduction Hotel is one of the most important organizations in the field of tourism industry in providing service. Therefore, they play a full role in improving and expanding the tourism industry and also in improving and developing economic circumstance. Today, customer satisfaction is a specific requirement for the improvement of service organizations such as hotels,…

1.1 Background of the study Nowadays the world has become a small township by the host of modern technology, economic openness, communications and transport which made it possible to overpass the distances between the countries. whereas, these successful countries and institutions will achieve benefit if they will take the advantage of this opportunity in their…

Rationale of the study: The measurement and management of service quality are fundamental to the survival and success of service companies (Legcevic, 2008). The hotel sector is a large segment of the service industry which provides services and accommodations to a wide range of customers. To make sure that a hotel is satisfying its customers’…

The Sao Paulo Case ABSTRACT The paper sets out to produce an outline customer relationship plan for a Brazilian hotel which has recently been taken over by a globally branded hotel chain. It begins with a review of selected literature which contains knowledge, techniques and ideas relevant to a customer relationship plan. Terms are defined…

CRM entails all aspects of interaction a company has with its customer, whether it is sales or service related. It even uses technology to streamline processes that impact customer loyalty, service delivery and quality management. Today, businesses are facing an aggressive competition and they have to make Efforts to survive in a competitive and uncertain…