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Managing and Marketing Tourism 1. Discuss the role and significance of social media in tourism marketing. You must consider the broader context of ICTs, new channels including smartphones, and the implications for the tourism industry and consumer experience. “Innovation needs to be part of your culture. Consumers are transforming faster than we are, and if…

The social impact of the cruise industry on the cruises particular destination has a few positive effects. When cruise tourists arrive at ports of destination, interactions between local residents and cruise tourists can benefit both parties. The cruise tourists have the opportunity to gain knowledge regarding the lifestyle and culture of the local people, and…

The evaluation of the attributes which connect and differentiate the cities around us, give us a better approach in learning trends relative to our human patterns of living. This essay will examine and discuss the similarities and differences among the selected cities of study, and will subsequently draw conclusions based on the facts taken from…

Guangzhou is the largest city in south China. The wealth gap in the city is significant. Therefore, there is inexpensive labour available while high-end customers are willing to pay a profitable price for the services offered. The pet industry is booming. The dog population in the city has increased by 15% each year [1] .…

Communication skills below please explain how each step would be used to provide excellent customer service skills. Face to face Face to face helps provide excellent customer service by delivering/developing good interpersonal relationships. It allows the customer to engage with the agent better. In addition it allows the customer to feel important because the agent…

1: site A (Old Colliery ) it’s a disused site due to the wards acute and depravation, it requires considerable sterilisation of the premises and clean up the site before making any moves which will cost extra found to be invest out of the initial budget and also the site was used as a dump…

The Tourism Industry is a flourishing all over the world. The scenario of the tourism industry is ever changing; it is always in a state of flux. Tourism Industry in India is experiencing a high period of growth and has improved over the years however there is still a lot of scope for improvement and…

An analysis of the hotel hospitality (service) standard – (A case study on Ritz Carlton)Synopsis Based on the survey did by Singapore Tourism board, during the IMF period out of the close to 1000 delegates majority of the them were “impressed by level of service standards in Singapore. Survey results shows that Singapore has what…

Introduction Shangri-La Hotels (M) Berhad is an investment holding company and also a public limited company. This company was incorporated on June 29, 1971 and currently having a total of 2364 employees. Its headquarters is located at the Batu Ferringhi Beach, Penang. This company is engaged with the operations of services such as hotels and…

Introduction Leisure and tourism is considered as one way of getting away daily routines. Numerous tourists feel bored and tired of their everyday life so they travel to escape those environments. Their jobs and duties have become a hindrance to joyful feelings in life. Tourism is not merely an economic activity, but it is not…