Services are becoming increasingly an important part of the global economy. It is estimated that on average 70 percent of the gross domestic product (GDP) of the Organization for Economic Co-Operation and Development (OECD) (2007) countries come from service industries. Moreover, it is predicted that the importance of services will continue to increase worldwide not […]
When think of the hospitality industry, normally we will think of restaurants and hotels. By then, the term of hospitality industry has a much broader meaning. According to Oxford English Dictionary, hospitality is means the reception and entertainment of customers, strangers and visitors with liberality and good will. The word of hospitality is derived from […]
A hotel could be defined as a commercial establishment that provides short and long term lodging facility Hotel Definition, 2000. The standard for basic hotel, in times past, consisting of a room with a bed, a cupboard, a small table and a washstand. Now, the hotel industries are improved by providing rooms with modern facilities, […]
In today’s world where populations are growing, where natural resources are stressed and where consumer’s expectations are expanding, sustainability is absolutely critical issue for our planet. Sustainability is a significant term for many disciplines and one of the important key for living. Then, it has become an important part of organizations with the effect of […]
Darjeeling is one of the most sorts after vacation spots and honeymoon destination for couples. It is world renowned region for cultivation of Darjeeling Tea. Situated in the laps of the Himalayan Ranges, this tourist center situated in the state of West Bengal soothes the senses and rejuvenates one’s positive attitude towards life. It is […]
A questionnaire was circulated in electronic form to 250 customers those who stayed at Travelodge Covent Garden hotel from April to September 2010.Only one fifth (#50) of the total customers were the actual respondents .09 employee of Travelodge Convent Garden were involved in this research. That means 59 completed questionnaires were collected. The respondent customers […]
Customer satisfaction: A case study of the Travelodge Hotel. Docklands, London. Dissertation declaration “Is it possible for hoteliers to provide a quality of services that meets with customer satisfaction whilst at the same time reducing the quantity of services that are provided?” Abstract Budget hotels in the hospitality sector are continuing to make significant inroads […]
Abstract Purpose of the paper: The aim of this paper is to address the potentiality, requirements and expectations of people with disabilities and its implication on customer satisfaction in hotels. Design/Methodology/Approach: This article is based on secondary data collection: journal articles, websites, textbooks, pamphlets on people with disability, customer satisfaction and hotel marketing. The methodology […]
Introduction Hotel is one of the most important organizations in the field of tourism industry in providing service. Therefore, they play a full role in improving and expanding the tourism industry and also in improving and developing economic circumstance. Today, customer satisfaction is a specific requirement for the improvement of service organizations such as hotels, […]
1.1 Background of the study Nowadays the world has become a small township by the host of modern technology, economic openness, communications and transport which made it possible to overpass the distances between the countries. whereas, these successful countries and institutions will achieve benefit if they will take the advantage of this opportunity in their […]
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