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Total quality management: a way of managing people and business processes to ensure complete customer satisfaction at every stage internally and externally (Department of Trade and Industry, DTI 2010). Although different quality experts emphasize different experts of this methodology, its major components can be summarised as follows: processes, people, management systems and performance measurement. According…

1.0 Introduction to the Case In this assignment I am going to use a nursing home for elderly residents, both male and female with both dementia and different medical conditions like diabetes, Parkinson’s disease and hypertension. Some of the service users in this nursing home are bed bound while others are mobile or self dependant.…

Managing Collaboration & Multi-Agency Working for older people’s services Executive summary and introduction Collaboration in the field of both welfare and healthcare, on one level, can be expedient, efficient and economical. On another, more practical level, it can be a minefield of legislative, practical and interpersonal difficulties. (Arblaster. L. et al 1998) This report will…

Work-life balance is a broad concept which is closely related and derived from the research of job satisfaction. There are both intrinsic and extrinsic factors which affected perceptions of job satisfaction within individuals. Intrinsic factors referred to job characteristics specifically. However, the extrinsic factors referred to the social and cultural norms the individual holding the…

Literature Review It is a truth that work and family life cannot be separated, they both act together and the lines of demarcation of family life and work life cannot be drawn. With changing times, social structure, nature of business and globalization at fast pace; boundaries of work is changing rapidly. Working patterns and timings…

Achieving a balance between work and family is important to everyone. A balance between work and family responsibilities occurs when a person’s need to meet family commitments is accepted and respected in the workplace. Helping people achieve a balance between their family needs and their work commitments supports productive workers as well as committed family…

The policy of health and social care is eloquent based on the care and demands of the older people. Older people as well as service providers are affected due to the continuing changes in health provision and pressures for cost containment. Many a time, older people have found themselves means-tested for services that have been…

The view of young people about being looked after was not, in the main, a happy experience. The quality of care was often inadequate, and that they were marked out as different and as troublemakers just because they were in public care. According to Westfield Therapeutic Children’s Home, “The quality of preparation for leaving care,…

Successive governments have refined both legislation and policy, so that in general, the legislative framework for protecting children is basically sound. I conclude that the gap is not a matter of law but in its implementation. (Lord Laming, 2003, p. 7) The name ‘social policy’ is used to apply to the policies which governments use…

Social workers, as a profession, exist in a contested domain, within a framework of rights and duties that are defined by law, by employers and professional codes of conduct (Swaine and Rice, 2009: xi). To be effective a social worker must have an understanding of statutory and legal requirements, and while using the law attempt…