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This assignment will look issues around older people’s mental health, in particular, dementia and abuse; this will include demographics of older people, statistics, the history, definitions and causes of dementia, and finally the lack of legislation to protect vulnerable people from harm and the implications for social work practice.

The population surge at the end of world war 2 has gave rise to an unprecedented population explosion and to what we now call the ‘baby boomers’, these people are now in their retirement years'(Summers Et al, 2006), and our population now contains larger percentage of older people that ever. In society today elder people are becoming the fastest increasing population in the UK, National Statistics (2009) states that ‘the population of the UK is ageing. Over the last 25 years the percentage of the population aged 65 and over increased from 15 per cent in 1983 to 16 per cent in 2008, an increase of 1.5 million people in this age group’. Due to the increase of the ageing population we are now seeing emerging health and social care issues in our society. Many older people will be active, involved within the community, and independent of others. However, as you get older it is natural to experience pain, a decline in mobility or mental awareness.

Mind (2010) states that ‘the most common mental health problems in older people are depression and dementia. There is a widespread belief that these problems are a natural part of the ageing process, but this not the case; it can start as early 40 but is more common in older people (Royal college of Psychiatrists, 2009), however, ‘there only 20 per cent of people over 85, and 5 per cent over 65, have dementia; 10-15 per cent of people over 65 have depression’ (Mind, 2010). It is important to remember that the majority of older people remain in good mental health. ‘Dementia mainly affects older people, although it can affect younger people; there are 15,000 people in the UK under the age of 65 who have dementia’ (Alzheimer’s society, 2010). However, ‘currently 700,000 – or one person in every 88 in the UK – have dementia, incurring a yearly cost of ?17bn, and the London School of Economics and Institute of Psychiatry research calculated that more that 1.7 million people will have dementia by 2051’ reported by BBC news (2007).

‘The word dementia comes from the Latin ‘demens’ meaning ‘without a mind’. References to dementia can be found in Roman medical texts and in the philosophical works of Cicero. The term dementia came into common usage from the 18th Century when it had both clinical and legal connotations. Dementia implied a lack of competence and an inability to manage one’s own affairs. Medical use of the term dementia evolved throughout the 19th century and was used to describe people whose mental disabilities were secondary to acquired brain damage, usually degenerative and often associated with old age’ (Kennard 2006). From the 20th century onwards scientific knowledge was supplemented through the examination of the brain and brain tissue which was founded and performed by a physician Alois Alzheimer (Plontz, 2010). The National service framework (Department of Health, 2001, p96) now defines ‘dementia as a clinical syndrome characterised by a widespread loss of mental function’.

The term ‘dementia’ is used to describe the symptoms that occur in a group of diseases that affect the normal working functions of the brain. This can lead to a decline of mental ability, affecting memory, thinking, problem solving, concentration and perception, also problems with speech and understanding (Mind, 2010). ‘Dementia is progressive, which means the symptoms will gradually get worse. How fast dementia progresses will depend on the individual. Each person is unique and will experience dementia in their own way’ (Alzheimer’s society, 2010). Symptoms of dementia include: Loss of memory, Mood changes, and Communication problems. In the later stages of dementia, the person affected will have problems carrying out everyday tasks, and will become increasingly dependent on other people, two thirds of people with dementia live in the community while one third live in a care home (Alzheimer’s society, 2010). There are many types of dementia, and some of the causes of dementia are rarer than others, Alzheimer’s disease is the most common cause, damaged tissue builds up in the brain to form deposits called ‘plaques’ and ‘tangles’, these cause the brain cells around them to die (Royal college of Psychiatrists, 2009). Other most commonly known is vascular disease, Dementia with Lewy bodies, Fronto-temporal dementia. Mostly, patients themselves do not present to the clinician with dementia, owing to gradual onset and denial of the problem. There is no cure for dementia but there is medication that will help to slow down the progression of the disease. When finding help for dementia it is usually the primary carers, caregivers, supporters, partners or family members who initiate asking help and a diagnosis (Brodaty, 1990).

Depression may be misdiagnosed as dementia the difference being that people who have depression are more likely to be aware of their issues therefore are able to discuss them, whereas someone with dementia may not be able to do this due to their symptoms. Nonetheless, the Mental Capacity Act (2005) states that every person has the right to make their own decisions and must be assumed to have capacity unless otherwise proven and people should be supported to make any decisions. Under the MCA, you are required to make an assessment of capacity before carrying out any care or treatment (Office of the public guardian, 2009). The Mental capacity act is an act that protects individual rights and ensures that the person’s liberty is not taken. ‘It is based on best practice and creates a single, coherent framework for dealing with mental capacity issues and an improved system for settling disputes, dealing with personal welfare issues and the property and affairs of people who lack capacity. It puts the individual who lacks capacity at the heart of decision making and places a strong emphasis on supporting and enabling the individual to make their own decisions’ (Office of the public guardian, 2009). However, even with a structure in place to protect individual’s rights and liberties many people who have dementia are more vulnerable to abuse due to their lack of capacity. The University College London research revealed that a third of carers admitted “significant abuse”, in total 115 carers reported at least some abusive behaviour, and 74 reported more serious levels of mistreatment (Cooper et al, 2009). Caregivers can also be on the receiving end of verbal or physical abuse directed at them by parents or spouses who are confused and angry over declining mental capacities due to stroke and Alzheimer’s disease. In some cases, Alzheimer’s disease or other forms of dementia may cause the patient to be uncharacteristically aggressive (Coyne, 1996).

It is only in recent years that abuse of the elderly has become more apparent, Crawford Et al (2008, p122) argues that over time it has very slowly come to the attention of people in the last 50 years that abuse does actually exist behind closed doors; in the 1950’s older people lived in large families where issues were hidden, and in the 60’s to 70’s older people started living alone or in residential homes and it was not until the early 80’s that abuse had started to be recognised and defined. Penhale and Kingston(1997) argue that over the years it has been difficult to emphasise the issues of abuse due to not finding a sound theoretical base to which an agreement of a standard definition can be made and applied. Action on elder abuse (2006) defines elder abuse as ‘A single or repeated act or lack of appropriate action, occurring within any relationship where there is an expectation of trust, which causes harm or distress to an older person’. Abuse comes in not just physical abuse it comes also in sexual, psychological, neglect, discrimination and financial as well. ‘Older people may be abused by a wide range of people including family members, friends, professional staff, care workers, volunteers or other service users, abuse can also be perpetrated as a result of deliberate, negligence or ignorance’ (Royal pharmaceutical society (RCA), 2007). Abuse can occur in a variety of circumstances and places such as, in own home, in a residential or day care setting or hospital and can by more than one person or organisation. Pritchard (2005) asserts that we will never have a true picture of the prevalence of elder abuse due to the unreported cases, and can only count ones that are known to organisations and services.

Most abuse is still unreported due to victims being frightened, ashamed and embarrassed to report the abuse, not realising their rights or not being able to due to tier mental health. Summers et al (2006, p7) points out that ‘those statutes that make abuse criminal are often ineffective due to them not being utilised by the victim’, and this means that this will be the biggest challenge and barrier for change in getting people to recognise the scale of the problem and raising awareness so that the government agree to change the legislation to protect older people. Abuse of any kind should not be ignored and there should be legislation to protect adults from abuse like there is in child protection, people who recognise the extent of elder abuse argue why should adults be treated as second class to children, is their suffering and deaths any less important? The Alzheimer’s Society (2010) states that ‘abuse of people with dementia should be considered in the same way as child abuse’.

Crawford and Walker (2008, p12) state that ‘prejudice refers to an inflexibility of the mind and thought, to values and attitudes that stand in the way of fair and non judgmental practice’. Thompson (2006, p13) defines discrimination as the process in which difference is identified and that difference is used as the basis of unfair treatment. A barrier to recognising the abuse of people with dementia and older people is that of social stigma, negative perceptions and connotations of words for mental health, such as confused or senile. ‘Confused is something that we all experience at some time in our lives, whereas senile is a more complex word and the first recording of its usage was neutral meaning pertaining to old age, but now has negative connotations linked to mental decline due to age (Crawford and Walker, 2008). Therefore, challenging people’s perceptions needs to done to change these social constructs to enable a change in legislation and protection of vulnerable adults. In March 2010 the department of health ran a series of campaigns to address poor public understanding of dementia which included TV, radio, press and online advertising featuring real-people with dementia (Department of health, 2009).

In 2009 the first ever dementia strategy was launched that hopes to ‘transform the quality of dementia care, It sets out initiatives designed to make the lives of people with dementia, their carer’s and families better and more fulfilled It will increase awareness of dementia, ensure early diagnosis and intervention and radically improve the quality of care that people with the condition receive. Proposals include the introduction of a dementia specialist into every general hospital and care home and for mental health teams to assess people with dementia’ (Department of health, 2009). However, this is not legislation it is just a strategy for dealing with people with dementia. The government are recognising that there is little protection for vulnerable adults and that further legislation need to be put in place and stating that dementia care is a priority (BBC news, 2007). At present, there is no one specific legislation which directly protects vulnerable adults, instead the applicable duties and powers to assess and intervene are contained within a range of legislation and frameworks, such as the Mental Capacity Act 2005 and Mental Health Act 2007 and the national service framework for older people. ‘One of the themes for national service framework (NSF) is respecting the individual which was triggered by a concern about widespread infringement of dignity and unfair discrimination in older peoples access to care. The NSF therefore leads plans to tackle age discrimination and to ensure that older people are treated with respect, according to their individual needs, specifically in standard 2 it relates to person centred care ‘ (Crawford and Walker, 2008, p8).

And expectation of NSF is that there must be systems and processes put in place to enable multi agency working. In 2000 the government published ‘No secrets which is guidance that requires local authorities to set up a multi agency framework which includes health and the police with a lead person (adult social care) to carry out procedures into the allegations of abuse whilst balancing confidentiality and information sharing’ (Samuel, 2008). No Secrets is only ‘guidance and does not carry the same status as legislation, the LA’s compliance is assessed through an inspection process, therefore the LA can with good reason choose to ignore the guidance’ (Action on elder abuse, 2006). This has concerned agencies who want to see the protection of adults given the same equivalent priorities as child protection and think that legislation is the only way to accomplish this.

A review of No Secrets guidance has been carried out in 2008 and consulted with over 12000 people (Department of Health, 2009), the report found that over half (68%) of the respondents were in agreement to new safeguarding legislation and 92% wanted local safeguarding boards to be placed on a statutory footing and still there is no legislation to protect vulnerable adults (Ahmed, 2009). A recent article in community care told the failure of the government to commit to making a policy has only strengthened campaigners fight and given rise to criticism (Ahmed, 2009).

The need to protect vulnerable people brought about the protection of vulnerable adults scheme (POVA) which is run by the Department of Health to regulate and monitor the employment of staff in the social care workforce, through this scheme a list of people who are unsuitable to work with vulnerable people is kept. More recently, the Safeguarding of Vulnerable Groups Act 2006 which was launched in 2008 replaced POVA with the Independent Safeguarding Authority (IDeA, 2009). The problem with this is that abusers of dementia sufferers are usually family member or informal carer that are under considerable stress and may not receiving help from within the health and social care system, therefore, an abusive situation can carry on for some time until the situation is found by an outsider. This situation may only be found when a informal carer starts asking for help, and when informed of the situation it is good practice and essential to make sure that carers are getting the help they need which can prevent the abusive situations. Under the 1995 Carers (Recognition and Services) Act carers are entitled their own assessment of need and by doing so this may allow for respite or payments to be made for their services (Parker Et al, 2003). University College London researchers who interviewed people caring for relatives with dementia in their own homes stated within their research that ‘Giving carers access to respite, psychological support and financial security could help end mistreatment’ (Cooper et al,2009). When working with relatives who are carers it is important to remember who is the service user, although it is important to ascertain the wishes of the relative it should not override the wishes of the service user, this is especially true when there is a break down in the care of the service user and the carer wishes the service user to be placed in care.

Many older people with dementia receive care in a residential home; this may be due to family member no longer being able to cope with the care of the person. The local authority has a duty to assess the needs of a person with dementia ensuring that their wishes are heard and adequate care is put in place. ‘Assessment is an ongoing process, in which the client participates, the purpose of which is to understand people in relation to their environment; it is a basis for planning what needs to be done to maintain, improve or bring about change in the person, the environment or both’ (Anderson Et al, 2005).

The trouble with placing people with dementia in care homes is there are not enough care homes specifically for people with dementia and people end up in a home that do not have trained staff to cope with individual needs of someone with dementia, therefore, people s wishes may not be heard. As part of the joint assessment process it is the social workers role to ascertain the wishes of the individual, this is done by assessing their needs in an holistic way which includes and medical and social aspects of the person. If there is doubt as to the mental capacity of the person then a mental capacity assessment will need to be acquired by asking to joint assess with community psychiatric nurses (CPN). Priestley (1998) states that ‘the community care reforms established the principle of joint working between health and social services authorities as a priority for effective care assessment and management with social services taking the ‘lead role’.

In conclusion there seem to have been many shifts in the direction of how policy and procedures framework and guidance care for people with dementia, although there is still no firm legislation to protect them. However, there seems to be more recognition of the issues that surround dementia and future goals are towards the training of people to understand those issues so that professionals are able to deal with the complex needs of a person with dementia.

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This essay will discuss the complex issue that is self harm in society today; although word count will restrict many of the areas this essay will try and achieve an overall balance. The essay will look at the psychological causes and treatments available to service users via the National Health Service. It will be necessary throughout the essay to compare the issues surrounding self harm with that of parasuicide and suicide itself. Consideration will also be given to the views and perspectives of the service user with regard to the service they receive and where appropriate this essay will refer to practice experience to provide depth and insight into aspects of the discussion. Reference will also be made to the links with self harm in the animal kingdom. This brief discussion with animal self harm will be an attempt to show dual causation in humans and animals. Highly concise introduction, well done.

In order to better understand self harm this issue must be clearly defined as to avoid inaccurate and misleading terminology as self-harm covers a wide range of behaviours some of which are directly related to suicide and some are not. Self harm (SH) or deliberate self harm (DSH) including self injury (SI) and self poisoning (SP) is defined as the intentional direct injury of body tissue without suicidal intent (Laye-Gindhu, A 2005., Klonsky, E.D 2007., Muehlenkamp, J.J 2005). Self harm is listed in the Diagnostic and Statistical Manual of Mental Disorders (DSM-1V-TR) (1994) as a symptom of borderline personality disorder. However, patients with other diagnosis may also self harm including those with depression, and anxiety disorders, substance abuse, eating disorders post-traumatic stress disorders, schizophrenia and several personality disorders. Self harm is also apparent in high-functioning individuals who have no underlying clinical diagnosis. (Klonsky, E.D 2007). Guidelines for the treatment of self harm are not specified from NICE.

What is self harm, self harm is deliberate damage of the body that is intentionally not life threatening, often repetitive in nature and usually considered socially unacceptable, 80% of self harm involves stabbing or cutting the skin with a sharp object (Greydanus, & Shek, 2009). It is generally agreed that someone does not intend to die as a result of his or her self harm. However, many acts of self harm are not directly connected to suicidal intent they may be an attempt to communicate with others to influence or to secure help or care from others or a way of obtaining relief from it difficult and otherwise overwhelming situation or emotional state (Hjelmeland et al., 2002). Walsh and Rosen (1998) in discussing the difference between self mutilation and parasuicide have noted; “In the case of ingesting pills or poison, the harm caused is uncertain, unpredictable, and basically invisible. In the case of self lacerations, the degree of self harm is clear, unambiguous, predictable as to course, and highly visible” (Walsh, B.W., Rosen, P.M 1988). However someone who self harms is 50-100 times more likely to attempt suicide than someone who does not (Martinson, D. 1998).There are many reasons why people self harm, in a survey conducted of young people aged 16 through to 25 the most common reason was “to find relief from a terrible situation” (Samaritans 2001).Self harm is often associated with a history of trauma and abuse including emotional abuse, sexual abuse, drug dependence eating disorders or mental traits such as low self-esteem or perfectionism. (Swales, M. 2008)

Emotionally invalidating environments where parents punish children for expressing sadness or hurt can contribute to a difficulty experiencing emotions and increased rates of self harm (Martinson, D. 2002). Abuse during childhood is accepted as the primary social factor as is bereavement, and troubled parental or partner relationships. Factors such as war, poverty, and unemployment may also contribute. In addition some individuals with pervasive developmental disabilities such as autism engage in self harm, although whether this is a form of self stimulation or for the purpose of harming oneself is a matter of debate (Edelson, 2004)

It is noted that Service users who self harm give broadly three reasons for their behaviour these are, controlling mood, regulating moods in terms of how a person is able to cope with emotions and feelings especially feelings which are particularly unsettling unpleasant or intense. Communication, some people use self harm as a way of expressing themselves if those expressions are directed at others this can be seen by some as attention seeking and manipulation. Understand in what an act of self harm is trying to communicate can be crucial to dealing with it in an effective and constructive way. Control/punishment, people who self harm have often experienced traumatic experiences in their lives including emotional physical or sexual abuse. (Martinson, D. 1998). Self harm can be a form of trauma re-enactment or way of bargaining or engaging in magical thinking “if I hurt myself I will prevent the thing I fear protect the person I care about”. A common belief regarding self harm is that it is an attention seeking behaviour however in most cases this is inaccurate. Many self- harmers are very self-conscious of their wounds and scars and feel guilty about their behaviour leading them to go to great lengths to conceal their behaviours from others (Mental Health Foundation 2006).

People diagnosed as having certain types of medical disorder are much more likely to self harm in one survey of a sample of the British population people with current symptoms of mental disorder up to 20 times more likely to report having harm themselves in the past (Meltzer et al., 2002).People diagnosed as having schizophrenia are most at risk and about one-half of this group will have harmed themselves at some time. When assessed the majority of individuals engaging in self harm will be diagnosed with depression although two thirds will no longer fit the criteria after a year. This explains why nearly half of those who present to an emergency department meet criteria for having a personality disorder (Haw et al., 2001). However, there are problems with doing this because some people who self harm consider the term personality disorder to be offensive and to create a stereotype that can lead to damaging stigmatization by social care workers (Babiker & Arnold, 1997., Pembroke, 1994). About one in six people who attend an emergency departments following self harm will harm themselves again in the following year (Owen et al., 2002).

For the last 25 years it has been NHS policy that everybody who attends hospital after an episode of self harm should receive a psychological assessment (Department of Health and Social Security, 1984).While psychological assessment includes several components, the most important are the assessment of needs in the assessment of risks. The assessment of needs is to each item to identify those personal (psychological) and environmental (social) factors that might explain an act of self harm; this assessment should lead to a formulation, based upon which a management plan can be developed. Despite the importance of comprehensive assessment following an act of self harm many service users “fall through the net”. In many hospitals, more than half of the attendees are discharge from the emergency department without specialist assessment (Termansen & Bywater, 1975; Thomas et al., 1996; Kapur et al., 1998). Patients who leave hospital direct from an emergency department and especially those who leave without a psychological assessment are less likely to have been offered to follow- up (Owens et al., 1991; Suokas & Lonnquist, 1991; Gunnell et al., 1996; Kapur et al., 1998). In addition, those who do receive the psychological assessment (rather than the needs or risk assessment specifically) may be less likely to repeat an act of self- harm (Hickey et al., 2001; Kapur et al., 2002). These figures suggest that the service user is being set up to fail or more directly not being correctly diagnosed and treated properly.

Service user’s experiences and attitudes to the services they receive can vary but most feel like the following quotation “Got no help at all. All they wanted to do is pick on me like I was a naughty little girl, and it made me very angry, and I couldn’t open all for how they treated me. I just dreaded going to see them (Harris, 200). Not only do these kinds of attitudes make users experiences of services unpleasant, but they can also increase service user’s echoes of distress. Not only are service users critical of emergency department staff, but patients admitted to hospital following self poisoning also feel isolated, ignored and inhibited by staff (Dunleavey 1992) a fast tracking of service users through the system should be considered to minimize harm resulting from their injury and to minimize distress. Service users also point out the importance of being listened to by staff even when the interaction is brief or only a single occasion (Arnold 1995). A safe environment and being listened to it especially important since service users may reveal information about their injuries that makes them feel vulnerable, fearing negative repercussions. As a result of poor stuff attitudes towards people who self harm, service users feel that they are frequently treated differently compared with service users who have not self harmed.

“I was told off by nurses and the doctors; I just felt small. They do treat self harmers different to accident people. We are classed as suicides. The hospital staff just look at you as though you’re wasting time. That’s how I felt. (Harris. 2000).

Some self harmers, however, use the practice of self harm in a ritualistic way. This type of self harm has been practiced by different cultures for centuries, for example the Maya priesthood performed auto- sacrifice by cutting and piercing their bodies in order to draw blood (Gualberto, A. 1991). It is also practiced by the sadhu Hindu ascetic, in Catholic mortification of the flesh, in ancient Canaanite mourning rituals as described in the Ras Shamra tablets and in the Shi’ite annual ritual of self-flagellation, using chains and swords, that takes place during Ashura where there Shi’ites sect mourne the martyrdom of Imam Hussein (Reference).

Another little known fact is that the animal world is prone to self harming and there is some correlation between animals and human beings on this issue. Self -mutilation in non-human mammals is well-established, although not a widely known phenomenon and its study under zoo or a laboratory conditions could lead to a better understanding of self harm in human patients (Jones, I.H., Barraclough, B.M. 2007). Zoo or laboratory rearing and isolation are important factors leading to increased susceptibility to self harm in higher mammals. Lower mammals are also known to mutilate themselves under laboratory conditions after administration of drugs (Jones, I.H., Barraclough, B.M 2007). In dogs, canine obsessive compulsory disorder can lead to self inflicted injuries, for example canine lick. Captive birds are sometimes known to engage in feather plucking causing damage to feathers or even the mutilation of skin or muscle tissue (20..?..) A good example of feather plucking in birds would be battery hens that are kept in cages with no access to movement or sunlight. Useful analogies!

Many people who engage in self harm do so not that they intend to take their life or that they are seeking attention. People who self harm do so because they are looking for some form of relief from their situation. As a coping mechanism, self harm works for the person doing it. (Reference needed on coping mechanisms) Many self harmers who seek help in the form of medical attention face an uphill struggle in the face of adversity, negativity and disbelief from the service that is in situ to help them. Negative attitudes from medical staff and social care workers affect the self harmer and they feel increasingly isolated. Within the medical profession comes a coldness not afforded to accident and ill people, along with a lack of understanding and a lack of training. Communication with the service user as well as empowerment would enable service users to have a greater say in their treatment and rehabilitation and this would go a long way in addressing this problem. Service users know why they self harm but feel they are not being listened to. Until this issue is addressed the problem will go largely unchanged. (Need references for stigma and self harm treatment in A & E)

A referral has been made by the PSNI because they are concerned about two children aged 18 months and 4 years old following their attendance at an incident of domestic violence the previous Saturday evening. Area Child Protection Committee (ACPC,2005, 9.25) state “Child protection is everyone’s business” . Gateway teams have been established within the five Health and Social Care Trusts in Northern Ireland, to deal with all referrals both from professionals and members of the public who are concerned about a child’s well being.

Social work is a profession that embraces the principles of The Human Rights Act 1998(HRA). The Children Order (Northern Ireland) 1995 (Order 1995) underpins all aspects of the powers and duties of the social work mandate governed by social work law. The Northern Ireland Social Care Council (NISCC) code of practice reflect profession ethical and values which are intertwined with law, societal values and are at the heart of how workers conduct their practice.

Article 66 of the Children Order places a duty on workers to investigate all allegations or suspicions of abuse likely to cause harm to a child. The Family Homes and DV (Northern Ireland) Order 1998 has been incorporated into the Children Order. Article 12 A, identifies the ‘risk of harm to a child from witnessing DV,’ (Order, 1995). The social work role is to assess and intervene if a child is in need or at risk of significant harm.

“Article 17 of the Order defines a child in need as unlikely to achieve or maintain a reasonable standard of health or development without the provision of services by the Health and Social Services Trust or if the child is disabled” (Order, 1995).

Upon recite of this referral the worker must take time to “tune in” to the potential risks and appropriate action as a result of this information. The worker needs to contact the PSNI and clarify the details of the referral including the severity of the DV. Multi-agency working is a key function of social work in the area of child protection and fundamental to assessment of risk. Joint working protocols exist between the PSNI and workers in Northern Ireland. The lone working policies acknowledge, violence against workers is not unheard of and the PSNI will accompany the worker to enable them to carry out the initial assessment if needed. NI is a country emerging from conflict; however, stereotypical attitudes and beliefs about the PSNI and some members of the community are deep rooted. The worker needs to assess how s/he can proceed safely.

According to the Order 1995, the welfare of the child is paramount. Social workers try to build positive relationships with parents and families. The Article 8 European Convention of Human Rights offers, “aˆ¦ protection for a person’s private and family life, home and correspondence from arbitrary interference by the State,” (www.yourrights.org).

An over authoritarian approach may serve to alienate parents but this does not mean the worker takes “unnecessary risks regarding her own or others safety”, (NISCC, 2004, 4.3).

The social worker is obliged to screen details of the people involved against the e-information system and the child protection register (CPR), for current or previous social service involvement. Names of the children need to be entered individually; it is not uncommon for one child in a family to be registered and another not. If the family or children have had previous involvement with social services and the case is now closed the manual records need to be accessed and read. If the worker has any ambiguity about the interpretation of the information, clarity must be sought with the principal social worker or whoever is the relevant party.

“Workers are accountable for the quality of their work.” (NISCC, 2004,6.0) At present the worker has no way of identifying the level of risk posed to these two children. DV is a contributory factor in half of all the serious case reviews and 75% of the cases on the child protection register. (Hester, et al.1998).

When all background information is gathered the worker needs to communicate her findings both in writing and verbally to the supervisor/team leader/manager, whom in turn has ultimate responsibility for prioritising the referral based on the available information.

Failure to follow the risk assessment policies and procedures and effectively use information can have fatal consequences for the service user. If this referral was to result in a child/ren getting harmed the social work could be held personally culpable. “Ignorance is not an excuse”, (Stafford and Hardy 1996 cited Calder, 2003, p.8).

Brearley, 1982, suggests risk is calculated by the likelihood of the variation of possible outcomes

“Past knowledge provides a reasonable basis for prediction of harm.” Stafford and Hardy (1996 cited Calder, 2002, p.8.)

The Children Order, Cooperating to Safeguard Children, 2003 and Our Children and Young People Our Shared Responsibility, 2006-2016 expresses the need for workers and all professionals to communicate. Partnership recognises the expertise of other professional’s and agencies, including the parents when it comes to the protection of children. (NISCC, 2004,6.7)

The ACPC policy states a

“child must be seen and spoken to by the worker within 24 hours and that an initial assessment of need is completed within 7 working days of receiving the referral ” (ACPC,2005,para 9.25).

The worker will undertake the initial assessment with the family. Milner and O’ Byrne (2002) describe social work as a goal directed activity. The worker needs to know the possible impact of DV on the health and development of children this age and be able to recognise the signs and symptoms of abuse.

The NISCC code of practice states a “worker needs to adequately prepare and plan all aspects of work”, (NISCC, 2004 6.4).

According to Parker and Bradley, (2003) assessment is a balance between art and science. There are no scientific tools, which can predict human behaviour or eliminate risks totally. Social work training and education equip social workers with the knowledge and skills to practice. (NISCC, 2004)

The social work profession is grounded in the humanistic principles before any direct interaction takes place the worker needs to reflect on what the serious nature of what she is intending to do.

In the area of child protection there is a considerable power imbalance between the worker and service user. The worker is effectively calling the competency of the parents into question. Workers could expect parents to be less than welcoming. It is hardly surprising given the invasiveness and instructiveness of the investigative role of child protection.

“People may feel intimidated and fearful that their children might be taken into care. This can result in hostility, anger and resentment towards the worker.” (Adams, et al, 2009 p224).

According to Farmer and Owen, (1995) Mullender, (1996) and (Mc Williams and Mc Kiernan (1995), DV is always about power and control. Their research is overwhelmingly based on male to female abuse but they do acknowledge the existence of violence against men and reciprocal violence. The worker needs to be consciously aware of this and respect the marginalized and vulnerable position of victim and abuser of DV. The worker needs to modify her own practice to address these issues sensitively and in a manner that will not further the oppression of the victim.

Various trains of thought exist as to whether empathy is a character trait or a learned skill that develops through continuous practice but it is crucial that the worker understand the importance of the perspective of the service user. Schulman 1984(cited in Cournoyer. p.22) states,

“Preparatory empathy involves “putting yourself in the clients shoes and trying to view the world through their eyes”.

Beckett and Maynard (2005) believe in the name of respect, parents have a right to know why their family is being investigated and why the worker wants to see and speak to their children. Informing the parents of their rights, including their right to complain, taking time to explain the investigation process and taking time to actively listen to parents and encouraging them to express their views will at least go in some way to upholding public trust and confidence in the social work profession. The involvement of the gateway worker will be time limited. If this family need further intervention the gateway worker needs to set the precedence for further social work involvement. If a family have a negative experience of one social worker they are likely to perceive all social workers to behave the same. Cleaver, et al (1995) stresses the need for the worker to be open and honest from the start of the process, if any trust is to be established.

Much of the assessment relies on participation of the parent, without which the worker will have great difficulty making an accurate assessment and as a result the children or the family may not get the support they need and the appropriate intervention to either meet their needs or keep them safe. (Parker and Bradley, 2003)

In the spirit of social justice and ethical practice holding the balance between the safety of the children, the importance of family life to a child and the need to avoid unnecessary interference underpins every part of the Children’s Order as it applies in practice (Children Order, 1995).

Professional ethics requires the worker to critical reflect at every stage of the process in order to think logically and make sense of what is happening.

Awareness of their own prejudices and discriminatory attitudes and a willingness to challenge them means the worker can begin to approach this family in a genuine and anti oppressive manner. According to Preston-Shoot and Agass (1990, p38)

“reactions can be determined by the workers own personal history and current emotional experiences”.

A worker who has grown up in a home where DV has been an issue may have very different feelings compared to a social worker who has never had personal experience of DV.

Workers have a professional duty under the NISCC codes of practices and in the interests of social justice not to just maintain but promote the dignity and worth of all services users. Banks (2006, p3) states, “Professional values need to distinguish between personal values.” If the worker has concerns she can explore them through supervision either with her team or senior.

Pauline Hardiker has developed the single assessment framework tool for assessing the needs of children-Understanding Needs of Children in Northern Ireland (UNOCINI) tool. The UNOCINI adopts an holistic view to assessing the needs of children. It has three interlinked areas of assessment. The needs of the child, the capacity of their parents to meet their needs and the wider family and environmental factors, such as employment and housing issues are assessed as having an impact the child’s life and well being. Our Young People Our Shared Responsibility, 2006-2016 is the Governments Ten Year Strategy’s pledge, which reflects the prevention through early intervention social policy ethos and parental responsibility and partnership principles of the Children Order are fundamental to the UNOCINI. Social workers have an ethical commitment, to promote social justice and equality to support parents in need, to bring up their children.

The aim is early identification of need, purposeful intervention, with the objective of preventing difficulties escalating and promoting the strengths and resilience of the family. Threshold of needs correspond with risk. The thinking behind this is to promote a shared understanding between professionals to identify concerns, risk, needs and strengths, particularly in the area of communication. DV is cited in threshold three of needs, (DHSSPSNI, 2007).

Mullender et al, (2004) believes children face three risks: the risk of observing traumatic events, the risk of being abused themselves, and the risk of being neglected.

Jean Paiget (1896-1980) is instrumental in constructing the idea that healthy children develop through a serious of ordered sequences, known as milestones. No two children will follow exactly the same pattern but it would be reasonable to expect that a child of 18 months would be starting to talk, walk and explore their environment. A 4-year-old would be able to walk, talk in sentences, and be out of nappies. Osofsky, (2004,p4) stresses, “Trauma due to domestic violence interferes with a child’s development.” Mullender et al (2004) whilst agreeing with Osofsky suggests that protective factors, such as a supportive not violent adult, a placid temperament and the child’s young age and lack of ability to full appreciate what is happening might help reduce the risks to children. She does point out that each child is different and will respond differently. Professional ethics and values of the social work profession emphases the need to “treat each child as an individual” (NISCC, 2004, 1.1).

“The key factors in the parenting and child domain are basic care, ensuring safety, emotional warmth, stimulation, guidance and boundaries and stability.” (Howarth, 2004,p24)

A report by Davenport in 1984 cited in Howarth (2004) discovered DV has a very negative impact on the mental health of the victim. Parents are more likely to respond with irritability and anger or fail to respond at all, rendering them emotionally unavailable to their children.

Attachment theory believes that if a child’s primary attachment is damaged in the first or second year of their life they are at significantly increased risk of developing problems later in life.

Fahlberg (1991, p.64) states

“The primary task to be accomplished during the first year of life is for the baby to develop trust in others and aˆ¦ explore their environmentaˆ¦ children growing up in a violent household may be too frightened to show inquisitiveness.”

Humphrey’s et al (2006) explored the emotional turmoil of children drawn into participating in the violence leaving the child confused and afraid and the parent undermined as a valued human being in their own eyes and the in the eyes of the child.

Humphrey’s has also drawn attention presumed attitudes that expect all mothers to love their children and treat them the same. The child that looks like the abuser or the child that is born as a result of rape may be more vulnerable to harm than the child who is none of these things.

Maslows higher hierarchy of needs believes that a child needs to feel safe and have a sense of belongingness within their family if they are to achieve their full potential, (Hoghughi and Long, 2004). Without this they are unlikely to achieve their full potential.

Smale and Tuson, (1993 cited Coulshed and Orme 1998) recommend the exchange model where all people are seen as experts on their own problems and the emphasis is on the exchange of information rather than the worker being the expert.

Listening is a core skill of any communication process. Social workers have been ridiculed in the past for their ‘know it all’ approach, often leaving families stigmatised and traumatised because of their investigations but without any purposeful intervention.

Lord Lamming (Laming report, 2003 cited in Wilson and James, 2008, p.254) following the death of Victoria Climbe, is clear that the

“aim of communication with children or about children is to gain a comprehensive understanding of a day in the life of a child”.

Children may engage through play. The worker could ask the child what TV programmes they watch or who makes dinner or puts them to bed. DV is not just about controlling people it involves controlling the household movements. The social worker needs to maintain vigilance for any visible signs of injury and needs to ask the child what happened.

Workers should engage parents at every stage of the process. The worker needs to ask the parents permission to share and collate the information; however, regardless if they agree or not the information will need to be shared in the interest of child protection.

All social work involvement needs to be proportionate to the age and developmental needs of the children and the nature and severity of the risks, concerns and strengths of the individual child and their respective family.

Farmer and Owen, (1995, p79) has highlighted that

“in the face of allegations couples often from a defensive alliance against outside agencies”.

They may have conflicting and confusing feelings of love and hate towards each other. Thompson,(2006) advised couples often have “multiple truths” of events and experiences. This advises the worker not to be drawn into giving personal judgements or opinions.

Thompson,(2006) focuses on the personal, cultural and structural model of oppression, (PCS) which might explain why women do not leave. Dobash and Dobash, (1979 cited in Cleaver, 1999) suggest that on a personal level women feel shame and guilt; they know their children are affected and they don’t report DV or seek support because they fear they will not be believed or that they may be killed for reporting it. The impact of violence can lead to the woman feeling worthless and isolated.

Culturally women are brought up from childhood to be caretakers, to comfort others and as a result of this they may believe that they are responsible for the abusers attacks, if they were a better wife, mother, cook, and then the violence would stop. The patriarchal nature of society often sees many women dependant for finance on a man. Thompson (2006) remarks, bring a child up in poverty is not impossible but it is hard.

Structurally, the lack of affordable housing and a lack of confidence in the legal system are barriers that prevent women from leaving an abusive partner. Family Homes and DV (Northern Ireland) Order 1998,Article 29 gives courts the power to remove an suspected abuser from the family home instead of removing the children. (Children Order, 1995) but this does not guarantee safety.

The new Government have warned of social welfare cut backs; the worker has to balance the needs of the family against available scarce recourses. Banks (2003 p101) states,

“a worker needs to be able to challenge agency policies and practicesaˆ¦Professional code of ethics along with education will have a role to play in this.”

A worker needs time to complete an accurate assessment. Heavy caseloads and a lack of resources have contributed to failure to protect in the past.

Empowerment is about actively finding ways that the victim can make use of intervention to help themselves move towards the survivor role and care and their children without the support of the state.

Conclusion

Accurate, precise recording are vitally important to child protection and helps build the picture of children’s lives. The risks and strengths posed to them will provide the basis for shared understanding, analysis, decision-making and plans about the children and their family.

The social worker on the Gateway team is responsible for drawing all the strands of information together. Health visitors, GP, PSNI, extended family all hold key pieces of information that could protect these children. The Gateway team is responsible for convening the initial case conference. All stakeholders need to contribute.

Similar treads of poor communication, lack of interagency working and inaccurate recording, has consistently reappeared throughout Serious Case Reviews. In 1973 Maria Colwell aged 7 was beaten to death by her stepfather. In 2007 Arthur Mc Enhill set fire to his home killing his whole family, 7 in total and the same year 17month old Peter Connolly died after suffering horrific abuse. Domestic violence was a key feature in all of these tragedies.

Pemberton, (2010, p17) advises,

“Patterns in social history and behaviour can be detected and something, which may appear insignificant in isolation, can be identified as a key warning sign in context”

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Compare, contrast and critically evaluate Crisis Intervention and Task-Centred Practice. Debate what you see as their effectiveness by outlining potential advantages and disadvantages and with reference to research regarding their effectiveness.

The British Association of Social Workers (BASW) Code of Ethics (2002:1) states that;

“The social work profession promotes social change, problem solving in human relationships and the empowerment and liberation of people to enhance well-being. Utilising theories of human behaviour and social systems, social work intervenes at the points where people interact with their environment.”

In order to promote such social change and provide high quality professional practice, social workers utilise various theoretical frameworks and apply them appropriately in order to help service users in the best way they can. The intention of this essay is to discus the key features of the task-centred practice and crisis intervention approaches, both of which are widely used methods of social work practice. With reference to research, the effectiveness and limitations of these approaches will be analyzed by outlining potential advantages and disadvantages, and by demonstrating that although these approaches have different origins, they do have some common features.

McColgan (2009:60) states that task-centred practice is;

“…a popular method of intervention in social work practice. It does not depend on any complex theory, is down to earth, makes sense and is easy to understand in its application.”

Coulshed & Orme (2006:156) believe that the task-centred approach, also known as “brief therapy, short term or contract work” is probably one of the most researched and commonly used approaches to problem solving in social work practice.

Task-centred practice was developed out of research into effective social work practice by Reid and Shyne in 1969, who found that planned, short term intervention, was equally as or more effective than long term treatment. Task-centred practice originates within social work itself, rather than being “borrowed” from disciplines outside of social work, such as psychology and sociology. Indeed, Reid (1992) states that;

“…task-centred casework rejects any specific psychological or sociological base for its methods and seeks to be eclectic and integrative” (cited in Payne, 1997:97).

At the time task-centred practice challenged the long-term psychodynamic theory behind social work which, according to Woods and Hollis (1990, cited in Cree and Myers 2008:90) expected problems to be “…deep rooted and to require intensive and long-term specialist input to address these difficulties”, however Reid and Shyne disputed this approach in favour of “…proposed time-limited, structured and focused interventions to solve problems”, which was a direct challenge to the models that encouraged those with problems to move at their own pace.

Reid and Epstein (1972) suggest that the task-centred approach is beneficial for a variety of problems, including interpersonal, social relationship, organisational, role performance, decision making, resource based, emotional and psychological. Doel and Marsh (1992) and Reid and Epstein (1972) suggest that in order to apply effective task-centred practice to such problems, a framework should be adopted, which should firstly look at problem exploration. Doel (2002) states that the first phase should consist of problem scanning and identification in order to establish the services users perspective of the seriousness of the issues. The user should then be guided to prioritise the target problems and clarify their significance and define their desired outcomes or goals. Marsh and Doel (2005:72) suggest that the use of “I want” or “we will” is a guarantee of a statement which results in a goal being achieved, rather than using verbs such as “need”. Epstein and Brown (2002:155) recommend that a maximum of three problems should be worked with at any one time – as Doel and Marsh (1992:31) point out “…too many selected problems will probably lead to confusion and dissipated effort”. The selection of targeted problems should be governed by feasibility of achievement and in accordance with the partnership of the worker (Cree and Myers 2008:93). Doel and Marsh (1992) identify that making an agreement and agreeing a goal should be a written statement of what the user wants, based on how to directly alleviate the problem. The benefits of a written agreement could include that it is in the service users own words and can be referred to at a later date. However, Epstein and Brown (2002) argue that whilst this may be more necessary with mandated service users, a verbal agreement may be sufficient. It is important to remember that the communication skills of users must be taken into account, and that appropriate media must be used in accordance with the users abilities and skills. Additionally, a verbal agreement may be less frightening for the service user, or they may not be literate, so possibly a tape recording could be used. Healy (2005:121) suggests that the agreement should document the practicalities of the intervention, such as the “duration, frequency and location of meetings” in order for both the service user and the worker to be held accountable. Cree and Myers (2008:94) state that once the practicalities of the agreement have been established, identification of how to address the problems can begin via agreeing to a series of tasks that will contribute towards achieving the goals set out, that is, alleviation of the problem. Dole and Marsh (2005:36) outline that goals ideally should follow the SMART principle; specific, measurable, achievable, realistic and timely. Additionally, goals and tasks should be detailed and clarify who will do what, when, where and how and the service user should have a major influence in deciding on and carrying out the goals and tasks (Cree and Myers 2008:94).

“In short, the goal should be the client’s goal, agreed after detailed discussion with the worker about why it is desirable, how it can be achieved and how it is evident that it has been reached. The goal should be as clear as possible, within the capacity of the client to achieve and ethically acceptable to the practitioner.” (Doel and Marsh, 1992:51)

Task implementation addresses the methods for achieving the task(s), which should be negotiated with the service user, and according to Ford and Postle, (2000:55) should be;

…designed to enhance the problem solving skills of participants…it is important that tasks undertaken by clients involve elements of decision making and self-direction…if the work goes well then they will progressively exercise more control over the implementation of tasks, ultimately enhancing their ability to resolve problems independently”.

According to Doel (2002:195) tasks should be “carefully negotiated steps from the present problem to the future goal.”

Once tasks are set, it is important to review the problems as the intervention progresses in order to reassess that the tasks are still relevant to achieving the goals. Cree and Myers (2008:95) suggest that as circumstances can change, situations may be superseded by new problems. The workers role should be primarily to support the user in order to achieve their tasks and goals which may include providing information and resources, education and role-playing in order to handle difficult situations (ibid:95).

The exit stage of the intervention should have been anticipated at the initial phase, in that the contract or agreement will have been explicit about the length of the intervention, and both the service user and worker will be aware of the timescale in which to complete their tasks. A time limit is important as it guards against drift, allows time for a review and encourages accountability. It also acts as an indicator of progress (Adams, Dominelli and Payne, 2002).

According to Cree and Myers (2008:96);

“…the last session needs to review what has been achieved; how the tasks have been completed; to what extent the goals have been met; and what the service user has learned from the process that can be usefully taken into their future lives.”

Wilson et al (2008) suggest that the final phase should involve the service user and the worker revisiting the initial problems and comparing them to how the situation is now, along with what the underlying achievements were, and what has been learnt in the process. Additionally, the service user is encouraged to explore how to use the skills learnt for the future, and how the intervention will now end, for example, possible new contracts for further work or referral to another agency.

In contrast, the conceptual origins of crisis intervention come from varied sources, primarily from mental health and have a long history of development (Roberts 2005 cited in Parker 2007:116)

Caplan (1961) and Roberts (1990) (cited in Parker 2007:115) state that crisis is;

“…a time limited period of psychological distress resulting from exposure to or interpretation of particular situations or longer term stress that individuals cannot deal with using tried and tested or novel means of coping.”

The theoretical basis of crisis intervention has developed in sophistication, namely through the work of Gerald Caplan, an American clinician, following Dr Erich Lindemann’s study of grief reactions after a night-club fire in Coconut Grove, Boston, USA in 1943 in which almost 500 people died. Lindemann interviewed some survivors and the relatives of those who died and concluded that when faced with sudden crisis, the human capacity to deal with problems faltered. An individuals usual coping mechanisms are no longer adequate to take on board the experiences involved following a crisis and these experiences consequently challenge ones normal equilibrium, or homeostasis. Furthermore, during the Korean war in the early 1950’s, it was discovered that psychiatric first-aid given immediately to front-line soldiers, often quickly restored them back to duty, whereas those who were sent home for protracted institutional treatment responded slower to intensive therapy, which could suggest that institutionalization confirmed there was a serious underlying problem (Fell 2009).

The experience and resolution of crises could be said to be a normal process which is inevitable at some point during a person’s life, however, defining exactly which events or situations constitute crises is more troublesome, as they are construed as crises due to individual perception or reaction to an event, not the actual event itself (O’Hagan 1986, cited in Parker 2007:117). The concept of “crisis theory” provides workers with a theoretical framework of the adaptation processes of the individual following such events that are seemingly overtly stressful and unmanageable. Crisis intervention takes the concept of this theory and applies it to the understanding of the individual’s experience, and suggests certain steps to take in order to help those who are experiencing crisis (Wilson et al 2008:361).

Coulshed (1991:68) believes that one of the most significant features of crisis intervention is that crisis does not always indicate an emergency or dramatic event. The crisis instead, may be “developmental” and the result of a new experience such as starting school, adolescence, leaving home, going to university, getting married, or the anticipated death of a relative or friend, or indeed oneself. Similarly, an “existential” crisis refers to inner anxieties in relation to ones purpose, responsibility and autonomy, for example, a middle life crisis. In both cases adjustment fails because “…the situation is new to us, or it has not been anticipated, or a series of events has become too overwhelming” (ibid). For many people, these challenges will not constitute a crisis, although they may feel stressful, but it could be recommended that, in practice, the worker remembers the subjective nature of crisis, in order not to dismiss a service users experience, which would suggest that there are standard reactions to events, as Hoff (1990) states; “…what is a crisis for me may not be a crisis for you”.

Alternatively, a “situational” crisis could be said to be an event that happens which is out of ones control, or out of the realms of normal, everyday experience, for example natural disasters, sudden illness or death, sexual assault, abortion, domestic violence, redundancy or relationship breakups (Aguilera 1990). Murgatroyd and Woolfe (1985) however, believe that the threshold level of how an individual deals with such events is not the same for everyone, which leads one to assume that it is how someone comes to terms with the event rather than the event itself, in agreement with O’Hagans earlier statement. Likewise, an individual may be a particularly resilient person, or has previous experience of such situations, or they may have a strong support network of family and friends. Indeed, given an example such as a terminal illness, preparation work may be underway before the inevitable occurs and therefore not develop into a crisis situation (Wilson et al 2008).

Caplan (1964) suggests that crises are time-limited, usually lasting no longer than six weeks, and that an individual’s capacity to cope with problems and return to a steady state is based upon a persons internal psychological strengths and weaknesses, the nature of the problem and the help being given. Caplan (1964) also describes the stages of crisis whereby an emotionally hazardous situation presents uncomfortable feelings and signals change in homeostasis, in turn motivating actions to return to normal through employing usual coping mechanisms, which in most cases, are successful in a short period of time. Alternatively, in the case of an emotional crisis, the usual coping strategies are ineffective and the discomfort and unpleasant feelings intensify, cognitive disorganisation increases and novel coping methods and problem-solving techniques are employed to reduce the crisis. The individual then seeks help and support from others and employs an adaptive crisis resolution which deals successfully with affective and cognitive issues and new problem-solving and coping behaviours are developed. Conflicts raised by the crisis are identified and work to resolve them is begun, upset is subsequently reduced and there is a return to the pre-crisis level of functionality. However, maladaptive crisis resolution sees the individual implement novel problem-solving and coping and adequate help is not sought. Underlying issues remain unresolved and sources of help are not fully utilised. Although the disquiet is reduced the individual functions at a less adaptive level than before the crisis. In an adaptive post-crisis resolution, the individual becomes less vulnerable in similar situations due to past resolved conflict, inferring that the novel and adaptive coping skills and problem solving behaviours have been learned and applied. Therefore, individual functioning may have improved, personal growth taken place, and the likelihood of future emotionally hazardous situations of a similar nature developing into a crisis is reduced. Finally, Caplan (1969) describes the maladaptive post-crisis resolution whereby the individual is more vulnerable than before because of a failure to deal effectively with underlying conflicts. The individual has learned maladaptive strategies to cope with emotionally hazardous situations, such as drinking or problem avoidance, and in general their functioning may be less adaptive than in the pre-crisis state, potentially resulting in further emotionally hazardous situations developing into a crisis.

In order to implement effective practice for successful crisis intervention Roberts (2000) recommends practitioners should follow a seven stage model beginning with risk assessment, in order to establish if the person needs immediate medical attention, are they considering suicide as a “solution”, are they likely to injure themselves, if they are a victim of violence, is the perpetrator still present or likely to return, if there are children involved are they at risk, does the victim need transport to a place of safety, has the individual sought emergency treatment of this sort before and if so what was the outcome? It is essential to establish rapport with service users who are experiencing an episode of acute crisis, to include offering of information regarding help and support, and genuine respectfulness and acceptance of the person in line with the anti-oppressive and anti-discriminatory practice, therefore adhering to the GSCC Code of Practice. The worker then needs to establish the nature of the problems that have led to the crisis reaction and encourage an exploration of feelings. Roberts (2000) believes this is a key element of the model, whereby service users should be encouraged to express their feelings in a safe and understanding environment within the context of an empathic therapeutic relationship with the worker. The worker should consider alternative responses to the crisis through active listening and encourage the service user to think about what alternative options there are available and what they feel they can bring to this new situation that they find themselves in. Roberts (2000) concludes that an action plan should be developed and implemented which involves the identification of a particular course of action in order to move beyond the crisis state successfully. The service user needs to establish a full understanding as to what happened, why and what the result was, to understand the cognitive and emotional significance of the event, and to develop a future plan based on real situations and beliefs rather than irrationality. Finally, a follow-up plan and agreement can be drawn up between both service user and worker if any further help is needed and by whom.

It is evident that there are various advantages and limitations as well as some common features between both of these methods of practice. In fact Reid (1992) believes that crisis intervention has been influential to the development of task-centred practice. A major advantage for task-centred practice is that it offers an optimistic approach that moves focus away from the person as the problem, to practical and positive ways of dealing with problems. Coulshed & Orme (1998) suggest that task-centred practice does not assume that the problem resides only in the service user and therefore attention is paid to external factors such as housing and welfare and the strengths of individuals and their networks. However, Gambrill (1994 cited in Payne 1997) argues that neither model deals with social change and may not take account of structural oppression such as poverty, poor health, unemployment or racial or gender discrimination or where the problem may not be easy to overcome without political or social change;

“…the failure of political will to respond realistically to deep-seated problems of poverty and social inequality and its effectiveness in dealing with presenting problems may result in society avoiding longer-term and more deeply seated responses to social oppressions” (Payne, 1997:113).

In addition, Wilson et al (2008) argue that the crisis intervention model does not take into account cultural differences regarding traditions when coping with acute distress and the loss of a loved one for example. The criticism is that crisis intervention theory is based on a very western philosophy, which “patches up as quickly as possible”. It could be suggested therefore, that if workers carry out a thorough and sensitive assessment before intervention, this should be avoided. On the other hand, Coulshed & Orme (1998:55) believes that the task-centred approach is more generic, in that it is considered to be ethnic sensitive and can be applied to many situations with different user groups;

“…the task-centred approach is the one most favoured by those who are trying to devise models for ethnic-centred practice because its method is applicable to people from diverse cultural backgrounds”.

Therefore in keeping with anti-discriminatory practice which is integral to social work ethic and the GSCC Code of Practice.

It could be argued that the success of these two approaches within social work comes from the fact they are brief and time efficient and therefore economical interventions, both for service user and from the care-management perspective. In addition, both approaches involve the service user in examining and defining their own problems and finding ways in which they can work on them using their own resources and strengths. This enables them to regain control of their lives and promote empowerment either by success in problem solving in order to build confidence as in the task centred approach, or helping people become emotionally stronger through learned experience, as with crisis intervention, rather than understanding the origins of present problems in past experience. This in turn helps the service users ability to cope in the near and distant future and become more capable of solving subsequent problems without help (Payne 1997). Equally, the fact that short-term interventions should curtail the service users dependency on the worker, further enhances empowerment. As Ford and Postle (2000:53) state;

“The dangers of social work effectiveness becoming dependent on the worker/ client relationship, which may or not work out, are minimised in the short-term.”

The tasks and goals established in task-centred practice are chosen because they are achievable, that is the mutual and specific agreement or contract set up between the service user and the worker ensures that the success of the intervention relies upon the acceptability and participation of the tasks (Wilson et al 2008). As a result of the mutuality of the partnership, anti-oppressive and anti-discriminatory practice and empowerment are at the core of the task-centred approach, all which are key to the GSCC Code of Practice. However, Rojek and Collins (1987:211) point out that as that as task-centred practice is based on contractual intervention, this could set up an unequal power relationship between the worker and the service-user;

“As long as social workers have access to the economic and legal powers of the state and clients contact social work agencies as isolated individuals with ‘problems’, then there is the basis for inequality. Contract work does not get round these points by affecting an open and flexible attitude.”

Similarly regarding power base, Trevithick (2005) believes that the crisis intervention approach can be a highly intrusive method which is too direct and can raise a number of ethical issues such as making decisions on behalf of the service user if they are too distressed to do so themselves, which in turn may offer potential for oppressive practice on behalf of the worker. However Kessler (1966) believes that during the disequilibrium of crisis, a person has more susceptibility to influence by others than during periods of stable functioning which provides a unique opportunity to effect constructive change. This point could be argued in that the “susceptibility to influence others” that Kessler describes is in itself oppressive, although Golan (1978); Baldwin (1979); Aguilera and Messick (1990); Olsen (1984) (cited in Parker 2007:116) maintain that this time of disquiet motivates willingness to change, and this is when the practical application of crisis theory is effective. However, it could be suggested that that this is similar to the bargaining stage that Kubler-Ross (1970) describes in the five stages of grief, whereby an individual becomes so desperate to resolve a situation, that they are willing to try anything, even if it means “striking a deal with God”. Accordingly, Coulshed and Orme (2006 cited in Parker 2007:117) see its value in working with people at points of loss and bereavement, which they believe has resonance with the use of this intervention. This poses the question as to whether crisis intervention is more of a “situation specific” intervention. However, Poindexter (1997) believes that crisis intervention is suited to individuals who have experienced a hazardous event, have a high level of anxiety or emotional pain, and display evidence of a recent acute breakdown in problem-solving abilities, therefore implying that this approach could be applied to a range of situations or problematic events.

Both interventions can be seen as time-limited approaches that “superficially fit well with care-management” (Ford and Postle, 2000:59) which implies that they are only used because they fit into the routine and schedule driven aspects of care management rather than for their effectiveness. It could therefore be suggested that due to the general pressures of time, the worker may try to fit either intervention around their workload, rather than around the service user’s needs, which in turn may restrict the development of empowerment within the service user, and ultimately not address any underlying problems. Although this is a rather bureaucratic outlook, it could be said to be a sign of the times that most things are increasingly driven by targets and financial considerations. Whilst both approaches seem to satisfy agency requirements as well as maintaining professional practice, Reid and Epstein (1972) believe that the task-centred approach is more structured compared to crisis intervention (cited in Payne 1997:97). It could be suggested in which case, that task-centred practice is more beneficial for the less experienced worker as it follows more defined framework. In addition, it could be fair to say that this method of intervention could be useful for reflective practice due to it following such a framework; the worker, as well as the service user, has to be committed to a series of planned work, therefore could be a valuable tool for future guidance in a professional capacity.

Further to the constraints of short term interventions Reid and Epstein (1972) suggest that these approaches may not allow sufficient time to attend to all the problems that the service user may want help with and that clients whose achievement was either minimal or partial thought that further help of some kind may be of use in accomplishing their goals.

Task-centred practice is an approach which depends on a certain level of cognitive functioning. Doel and Marsh (1992) suggest that the service user must be of rational thought and be capable of cognition in order for the intervention to be effective, therefore may not be suitable for those with on-going psychological difficulties or debilitations;

“…where reasoning in seriously impaired, such as some forms of mental illness, people with considerable learning difficulties or a great degree of confusion, task-centre work is often not possible in direct work with that person.”

It is evident that both the task-centred and crisis intervention approaches are popular and generally successful models of social work practice and can both be used in a variety of situations. Both approaches are based on the establishment of a relationship between the worker and the client and can address significant social, emotional and practical difficulties (Coulshed & Orme 2006). They are both structured interventions, so action is planned and fits a predetermined pattern. They also use specific contracts between worker and service user and both aim to improve the individuals capacity to deal with their problems in a clear and more focused approach than other long term non directive methods of practice (Payne 1991). Despite their different origins and emphasis, both of these approaches have a place in social work practice through promoting empowerment of the service user and validating their worth. Although there are certain limitations to both of the approaches, they do provide important frameworks which social workers can utilise in order to implement best practice.

References

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Referring to case study 2: Helen, a 78 year lady, a Section. 2 and a Section. 5 of The Community Care Delayed Discharges Act 2003 have been issued and Social Services have 72 hours before they are cross charged. This Act penalises local authorities who cannot provide for discharged hospital patients, as it ensures NHS patients receive adequate care when being discharged from hospital. It sets out timescales which Social Services have to comply with and if there is a delay in discharge whereby Social Services are to blame they will be cross charged ?100.00 per day under s.6 of the ‘Liability to make Delayed Discharge payments’. This is the main provision of this Act along with on-site multi-disciplinary working. However, if the delay in service provision is down to the NHS then reimbursement does not apply and if during this process there is a dispute then this is under s.9, ‘Dispute Resolutions’ of the CC(DD)A 2003.

The law states that if a s.2 and a s.5 of CC(DD)A 2003 have been issued together then the process is as follows:

“This section applies where a section 2 notice has been given. Subsection (2) ensures that the NHS body responsible for issuing the section 2 notice to the social services authority, and any other NHS body which may need to provide services to the patient upon discharge, must consult the social services authority before deciding which services it will make available upon discharge. This is to ensure that a complete package of care can be put in place smoothly and without duplication or omission of any particular service. The responsible NHS body will in the first instance normally be a hospital but the majority of NHS services upon discharge are likely to be provided by the patient’s Primary Care Trust. The social services authority must be consulted about all NHS services that are to be provided”

The first step in the case of Helen would be to have a statutory meeting with the social services manager to discuss Helen’s situation and to establish the legal framework and service delivery to be applied. The NHS and Community Care Act 1990 (NHSCCA) was enacted as a result of unfair treatment of older people, as it gave them the right to an assessment to services. The main principle and rational of the NHSCCA 1990 is to provide people with relevant services to enable them to live independently in their own homes, rather than moving them into a residential setting. Although this piece of legislation is considered to be complex it has a number of powers and duties imposed on local authorities.

The primary role of local authorities with community care responsibilities is to ensure that:

Adult social care is delivered effectively

Services users wishes are taken into account, and

Services are delivered safely (Brayne & Carr, 2010:508).

The main statutory duty for social workers of the NHSCCA 1990 is Section 47. Under s.47 (1) as social workers we have a duty to do a needs lead assessment and this is a must in the case of Helen. The National Service Framework for Older People provides a framework for health and care services for older people, and this is an important development whereby social work assessments are integrated with health care assessments. As the duty social worker when doing an assessment there are two aspects that should be considered. First, there is the assessment of Helen’s needs not wants; second, bearing in mind the outcome of that assessment, the decision to provide (or not) particular services. However, during the NHSCCA 1990 s.47(1) needs lead assessment, if Helen is identified as being ‘disabled’, she has additional rights as set out in s.47(2). During this assessment the local authority must, under s.47(3)of the NHSCCA 1990, inform the Health or Housing authorities if it appears Helen may require services which they could provide (Braye & Preston-Shoot, 2010).

The roots of social care and social work lie in the National Assistance Act 1948 (NAA). Section 29, Part 3 refers to specific groups such as older people and to qualify for services under this Section the law states:

“A local authority may, with the approval of the Secretary of State, and to such extent as he may direct in relation to persons ordinarily resident in the area of the local authority shall make arrangements for promoting the welfare of persons to whom this section applies, that is to say persons aged eighteen or over who are blind, deaf or dumb, or who suffer from mental disorder of any description and other persons aged eighteen or over who are substantially and permanently handicapped by illness, injury, or congenital deformity or such other disabilities as may be prescribed by the Minister (www.legislation.gov.uk/ukpga/Geo6/11-12/29/section/29).

It is clear that where there is a legal statutory duty, you have to consider the implications of accountability within the social work profession and this in turn can cause tensions between legal framework and the General Social Care Council’s codes of practice. For example, it is difficult to reconcile the values of anti-discriminatory and anti-oppressive practice with some of the terminology utilised in the National Assistance Act 1948, such as deaf or dumb. However, as Helen’s needs meet this definition, as she is considered to be a s.29 service user and any provisions for Helen will be made under The Chronically Sick and Disabled Persons Act 1970 s.2.

“This places a duty on local Authorities to assess the individual needs of everyone who falls within Section 29 of the National Assistance Act 1948” (Brammer, 2010:402).

In addition older people can be offered residential care under the National Assistance Act 1948 s.21 and home care and laundry services under the National Health Service Act 2006 Schedule 20(3). Under s.2 of the CSDPA 1970 the provision of welfare services, local authorities are required to provide services such as an occupational therapist (OP). The OP can do functional assessment to establish the provisions required and to aid in the transition from hospital to the home. The main provisions do not include personal care but assesses how the service users’ function, for example get dressed, and get out of bed in hospital or at home. The fundamental rational is to power and enable the service user to get back to their former ability.

The Health and Social Services and Social Security Adjudication Act 1982 s.17, provides local authorities the power to make reasonable charges for non-residential services. Under this legislation the first six weeks of intermediate care is free, NHS is free at delivery social services is not. Intermediate care or reablement is a term used to represent a range of integrated health and/or social care services that as part of an agreed care plan aim to:

Promote faster recovery from illness

Prevent unnecessary admission to hospital

Support timely discharge following an acute hospital admission

Prevent premature admission to long-term residential care

Maximize your chances of living independently (www.ageuk.org.uk ).

It was introduced to bridge the gap for people who were medically fit for discharge but were unable to return to independent living. Reablement typically it lasts for no more than six weeks and is provided without charge to the service user. Helen will receive the reablement service for six weeks and if further support is required, then Adult Social Care services may be chargeable.

“Research evidence confirms that reablement schemes are well placed both to meet the preferred outcomes of service users and to achieve cost effectiveness in service delivery, when compared with alternatives such as longer term care” (Braye et al., 2004: 113).

Once a community care assessment is carried out, we need to make decisions about what support will be provided for Helen. Helen would be required have a financial assessment by a Financial Assessment Benefits Advisor (FABA). The FABA will carry out an assessment on Helen’s financial situation and ensure she is claiming any state benefits she may be entitled to. They will need to see proof of her income and, savings and will ask for details about her expenses. This assessment is straightforward and the officers will try to make it as pleasant as possible.

National guidelines published by the Department of Health called ‘Fair Access to Care Services’ (FACS) provides Social Services with an eligibility framework for Adult Social Care to identify whether or not the duty to provide services under this framework. The national FACS policy states that local authorities may take account of the resources available to them in deciding which needs to meet. FACS divides need into four categories: critical, substantial, moderate or low. Thus the concept of need is determined by factors such as the availability of resources and this in turn causes tensions between policy, practice and law. Essex local authorities are just meeting critical needs at present and although having rights which are legally enforceable do not necessarily imply the need will be met due to funding within Social Services.

“to ensure that older people are treated as individuals and they receive appropriate and timely packages of care which meet their needs as individuals, regardless of health and social services boundaries” (Department of Health, 2001a, Standard 2).

Social Services are required by law to provide equipment for the home free of charge if the service user does not have any liquid assets. However, Helen does have an owner occupied property but does not have any savings, so therefore community care services will be provided by Social Services free of charge. Local authorities have the power, and in some cases a duty, to charge for certain community care services, under the National Assistance Act 1948 and the Health and Social Services and Social Security Adjudications Act 1983 (White et al, 2007). Community equipment includes aids such as raised seats, walking sticks; grab rails and shower mats, commodes and minor adaptations that assist daily living to promote independence in the home.

If Helen wishes to have help managing her affairs, then provided she has mental capacity she can appoint someone else to make decisions on her behalf. The Mental Capacity Act 2005 (MCA) makes it possible to produce a Lasting Power of Attorney (LPA) to continue beyond any future loss of capacity by Helen. The LPA can cover property and financial affairs, or personal welfare (including health care and treatment) or both. However, this must be registered with the Public Guardian before it can be used.

(www.direct.gov.uk/en/Governmentcitizensandrights/Mentalcapacityandthelaw/Makingarrangementsincaseyoulosementalcapacity/DG_185921)

The more capable older people are mentally the less likely it is that others will intervene in the choices which they make. However, for relatives these decisions may provoke anxiety and quilt. In such situations the capacity of the service user becomes an important factor in the decision process. Everyone has capacity unless stated otherwise and under the Human Rights Act 1998, Article 5(1) grants a general ‘Right to liberty and security of person’. This Article covers rights to liberty, which has self-evident relevance to the detention of people with mental health problems. Under Article 5(1)(e) three conditions must be met, except in the case of an emergency:

A true mental disorder must be established before a competent authority on the basis of objective medical expertise;

The mental disorder must be of a kind or degree warranting compulsory confinement;

The validity of continued confinement depends on the persistence of such a mental disorder (Johns, 2010:32).

With regards to the allegations that Helen has dementia we must have reasonable belief before making judgements on Helen’s mental capacity. However, it is necessary for Social services to investigate, for example look at her medical records to see if this has been confirmed by a medical professional, such as her General Practitioner. However, there is the issue of confidentiality to be considered and as such we would require Helen’s consent in obtaining this kind of information. The Data Protection Act 1998 is concerned with the protection of Human Rights in relation to personal data. The aim of the Act is to ensure that personal data is used fairly and lawfully and where necessary, the privacy of individuals are respected. It sates:

“An Act to make new provision for the regulation of the processing of information relating to individuals, including the obtaining, holding, use or disclosure of such information” (http://www.legislation.gov.uk/ukpga/1998/29/introduction).

It is important to note that the Human Rights Act 1998, encompasses every single act within the United Kingdom’s legal system. For health and social care it enables the legal framework to meet the requirements of service delivery. Due to allegations and concerns made by Stephanie, Helen’s daughter, it is necessary to undertake a formal documented assessment under the Mental Capacity Act 2005 (MCA) Section.1. This assessment is known as the MCA model and has to be conducted by two professionals of different agencies in order to confirm Helen’s mental capacity. The MCA 2005 codes of practice sets out five statutory principles and these are:

A person must be assumed to have capacity unless it is established that they lack capacity.

A person is not to be treated as unable to make a decision unless all practical steps to help him to do so have been taken without success.

A person is not to be treated as unable to make a decision merely because he makes an unwise choice.

An act done or decision made, under this Act for or on behalf of a person who lacks capacity must be done, or made, in his best interests.

Before this act is done, or the decision made, regard must be had to whether the purpose for which it is needed can be as effectively achieved in a way that is less restrictive of the person’s rights and freedom of action (www3.hants.gov.uk/adult-services/health-wellbeing/adultmh/mental-capacity-act/mca-principles.htm).

Case law refers to cases which have changed legislation and the story of an autistic man detained in Bournewood hospital under the Mental Health Act 1983, changed the rights for people who lack capacity. His carers successfully challenged his unlawful detainment and deprivation of liberty, by taking the case to the European Convention of Human Rights (ECHR). In 2004 the European Court judgment of the appeal of R v. Bournewood Community and Mental Health Trust, ex parte L [1998] 3 ALL ER 458, was forced to change and the Bournewood ruling and now provides extra protection for the human rights of people who lack capacity and find themselves deprived of their liberty (Brammer, 2010).

There are two statues to consider when looking Helen’s case, the Mental Health Act 1983 (MHA) and the Mental Capacity Act 2005 (MCA) (both amended by the Mental Health Act 2007 (MHA 2007)), which provide different kinds of powers and duties for Social Services with regards to Helen’s mental capacity. Fennell (2007) indicates that both acts provide safeguarding against arbitrary deprivation of liberty which would contravene Articles 5 and 8 of the Human Rights Act 1998.

Helen may be medically fit but mentally not ready to go home and if this were to happen this can delay discharge as this would require waiting for assessments to be completed and therefore, the NHS would now be responsible for the delay. As the service user/patient’s circumstances would have changed, the NHS would have to withdraw the existing notice and re-notify social services under s.2 of the Community Care (Delayed Discharges) Act 2003. Re-notification of this kind cancels the previous notice and restarts the process, meaning that social services must reassess the patient and, after consulting the NHS body, decide when the patient will be ready to be discharged.

Social care services, which are provided by public authorities, provide support for individuals, families, carers, groups and communities. In most cases, whenever you need healthcare, medical treatment or social care, you have the right not to be discriminated against because of your age, race, gender, gender identity, disability, religion or sexual orientation. On the 1st October 2010, the Equality Act became statute. It provides anti-discriminatory law and has replaced the Disabilities Discrimination Act 1995 and the Chronically Sick and Disabled Persons Act 1970.

“provides a new cross-cutting legislative framework to protect the rights of individuals and advance equality of opportunity for all; to update, simplify and strengthen the previous legislation; and to deliver a simple, modern and accessible framework of discrimination law which protects individuals from unfair treatment and promotes a fair and more equal society” (http://www.equalities.gov.uk/equality_act_2010.aspx).

In summary when Helen is medically fit to leave hospital, social workers are responsible for ensuring the transition from hospital, back home is managed in a sensitive way. Helen is currently receiving meal on wheels and although additional support may be needed it is clear she will require continuing care. This is the name given to the care needed by an adult who requires help over an extended period of time to assist in their daily life. This package of care involves services and funding from both the NHS and Adult Social Care.

There are many aspects to consider when working within legal frameworks in Adult Social Care, such as statutory duties, service users rights and tensions which can occur when working a multi-disciplinary setting. In order to determine a sufficient and accurate care plan, the legal statutory duties and the codes of practice laid out by the General Social Care Council should guide practice but ultimately the needs of the services user should be at the fore.

This assignment follows the experiences of an immigrant Indian/Kashmiri family in their first couple of months in Australia. The family was a period of five weeks for a period of one to two hours per week in their family setting at home and once in the final week on a family picnic which they were gracious enough to invite me to. For discretionary purposes all personal information including names, addresses and any other identifiable markers have been changed in keeping with the primacy of the family’s privacy.

The family consists of five individuals, the father Mr. Fayaz Ahmad, his wife Rubina Geelani, their two children Ahmad, a boy of 10, Maryam a girl of 12 and their 5 year old nephew Abbas. The family from here on for purposes of brevity will be known as the Ahmads. The Ahmad family is from the northern most state in India, Kashmir. Mr. Fayaz used to work as an engineer in the state of Kashmir with the municipal department of the state as a civil engineer superintendent. Ms. Rubina has a bachelor’s degree in education but has never worked full time, Maryam and Ahmad were both studying in a well reputed private school and were both performing above average in academics as well as extra-curricular activities, Abbas is their nephew who was recently witness to the tragic death of his parents in a militancy related incident in their home state.

Kashmir has had a long history of troubled political activity dating back to the partition of India and Pakistan during which time the Muslim majority state of Kashmir became a bone of contention between the two newborn nations. Since then there has been a slew of political and military activity that has served only to worsen the tangled situation between the two countries with two wars being fought over the state and an armed uprising against the Indian state fueled by Pakistan which resulted in massive state sponsored atrocities as well as transgressions on behalf of the armed rebels. Several other variables, including the growing influence of China, the rise of Afghan Islamist groups, political instability etc has also contributed to the increasingly complex situation in the state. The Ahmad family immigrated to Australia following the tragic death of his brother’s family in a military encounter against suspected militants, young Abbas was the only survivor of the tragedy and was adopted by Fayaz and his wife who decided to leave the trouble torn state behind in order to secure a better future for their children. I came into contact with them through a mutual friend who is a volunteer activist for militancy affected families in Kashmir and who also helped Fayaz through the formalities surrounding immigration.

Week one:

My first encounter with the Fayaz family was on a pleasant sunny Australian Sunday afternoon the very next day after they had moved in to their home. My reception in their home was very warm and enthusiastic with Mr. Fayaz greeting me very effusively and treating me with great hospitality and warmth. I was told by my friend that the house was a temporary accommodation and was not in that great shape, nevertheless everywhere I saw I could see the efforts of Ms. Rubina and Mr. Fayaz to tidy up the place. There were boxes and unpacked luggage everywhere but Mr. Fayaz managed a comfortable couch space in the main room for me to settle down in.

The object of my research was somewhat puzzling to them as they seemed to follow me everywhere I went and it took some while for me to explain to them that this was merely an observation and not an interview, this was greeted with some skepticism and worry by Ms. Rubina who immediately wanted to know what I was looking for. The initial warmth gave way to some mistrust on behalf of Ms. Rubina who instructed the children not to play downstairs or in the open but to go to their room and play there. My initial thoughts were that the mistrust of my presence in their midst was related to their negative experiences with official government agencies that are notorious for their clandestine activities amongst the civilian population in Kashmir. The rest of the time passed by without any major incident and was spent mostly talking to Mr. Fayaz over consecutive cups of tea.

Week 2:

My second week started right after Mr. Fayaz found a part time job at a nearby retail institute as a sales executive; on my visit to the house he was not present as he was picking up a late shift that day. I used this opportunity to increase my rapport with Ms. Rubina and get to know her better, I felt that our previous encounter had not gone over the smoothest and after some initial reluctance she allowed me to observe the children playing in the yard. I had to assure her that I would not take any photographs of the children before she would allow me this. The children showed little effect of the trauma in their past, although Ahmad was showing signs of lethargy and malnutrition, upon asking Ms. Rubina about his health she replied that he was always a picky eater and had been getting progressively difficult to get him to eat properly in recent weeks.

On closer inspection of the children I saw that both Maryam and Ahmad were trying to involve Abbas in traditional Kashmiri games, a version of hopscotch and tag that somehow always ended up with Abbas winning, it was obvious that both Maryam and Ahmad were letting Abbas win these games. Later on while observing them I noticed that they shied away from me and rather spent time with their mother in the kitchen rather than stay anywhere they knew I could see them. In normal cases I would have construed this as natural shyness on behalf of the children but after seeing them play I could not imagine them being very timid by instinct.

Week 3:

My third visit marked the first time that the children had started school in Australia, I was fortunate enough to observe them coming home directly from school. Maryam seemed very pleased and satisfied with her day at school, although she spoke only in Kashmiri around her mother I could gather from the tone that she was excited about the prospect of school, Ahmad on the other hand seemed subdued and quiet, on closer observation I noticed the signs of a scuffle on the child, with a pocket torn off his new shirt, he was taken away by his mother to his room, I presumed this was to comfort him as there were no sounds of scolding from his room. Maryam was pleased enough to try and interact with me and be comfortable around me, she offered to show me her new books and notebooks, one of which bore a note by her teacher praising her drawing skills and another one which had her homework written down in her small, neat handwriting. She spoke with me in accented by fluent English asking me about why I was always in the house with them. The conversation led to the topics of her brother and little cousin, she admitted that Abbas was much sadder nowadays than in the past and he frequently wet his bed at night and as a result had to sleep with the parents in the other room instead of with them. I resolved to talk to Mister and Missis Ahmad about getting Abbas to see a child therapist.

Week 4: My fourth visit was a bit rocky as my previous suggestion of a child therapist for Abbas had not gone down well with Mister Fayaz. He felt that I was making unfair demands of him and that the child had been doing fine before I was there and even at one point tried blaming me for Abbas’s changed behavior. The majority of the time was spent trying to explain to him that it was just a suggestion and that he was in no way bound to do what I asked of him. Later on he admitted that the stress of managing finances for the household was starting to build on him and that he was worried about their future in Australia, on further questioning he informed me that his engineering degree was invalid in this country and he would be stuck with lower level jobs until he could complete another technical course here in Australia.

Week five: I was surprised by my fifth and last visit when the family decided to take me along for a surprise picnic. Although not strictly their domestic settings I decided to go along with them to observe their interaction with the Australian picnic experience. The children seemed slightly apprehensive instead of the natural exuberance that most children would show when informed about going to the beach, apart from Ahmad both Abbas and Maryam seemed to stick close to Ms. Rubina and reserved themselves to helping her pack whereas Ahmad wanted to put on his rubber wings and flippers right in the house and go to beach thus dressed. While helping Mr. Fayaz get the car ready I came to know that Ahmad has been having trouble with bullies at school who make fun of his accent, that he has been dreading school and enjoys their outings with a relish, Abbas had started his sessions with a child therapist and was no longer wetting his bed and that Maryam had already enrolled in soccer class. I provided Mr. Fayaz with some brochures and booklets regarding part time courses and short term courses that he could take.

Analysis:

There were several issues and points that I observed while with the Ahmad family in regards to their reasons for coming to Australia, their interactions with the local culture and the nature of their family relations. Most importantly I came to realize about their unique needs and perspectives, their unique characteristics in regards to what they could bring in to the community, the culture they came from and the special needs that the three children of the family that needed to be addressed. My analysis can be elaborated as:

For the greater part of this analysis the focus will be on young Abbas, then on Ahmad and on Maryam in decreasing order of significance in relation to special early care needs. The very first observations regarding Abbas were those of his interactions with the different societal settings that he had to experience. For instance his initial immigration to Australia was prompted by a drastic change in his original environment of Kashmir where he suffered the debilitating trauma of losing both his parents, in conversations with the Ahmads I got to know that Abbas was naturally a shy child and following the death of his parents he became even more withdrawn, to the point where he managed only a few sentences in conversation per day with the Ahmads and not even that with strangers. The initial experiences of the children with their societal systems were also apparent in how they treated me, a stranger in their house, the initial mistrust and fear that they projected on me was only a reflection of their past environment where authority figures or those who were in anyway related to official status were viewed with mistrust and even fear, this symptom extended not only to the children but to Ms.Rubina as well, when she forbade the children from interacting with me.

The family structure in conservative societies like that of the Ahmad family is generally constituted of only close blood relations, the adoption of children as in the case of Abbas is almost unheard of, the most that a Kashmiri family will do is provide all the necessary support and accessories to a relative but that is all the other party will remain; a relative, in this case the traditional family structure has changed to that of a typical western nuclear family model and that has put an additional load on the two adults as Ms. Rubina and Mr. Fayaz do not have the traditional family support structure in place to help them manage their children any more.

The cultural background of the Ahmad family is also an issue that has led to certain hindrances while integrating with their new environment, this was demonstrated with the trouble that Ahmad had with bullies at school and the frustration and worry that Mr. Fayaz felt at his educational qualifications not being considered eligible in the Australian work environment. The stress also showed on Ms. Rubina when she felt mistrustful of me, furthermore the bed wetting episodes of Abbas were symptomatic of elevated stress levels as Maryam informed me that he had never had this kind of problem before.

There were of course the needs of the children to take into consideration especially those of Abbas and Ahmad. The specific list of activities and processes that I recommended for the children were:

Child specialist therapy for Abbas to help address the trauma of his parent’s death and the sudden culture shock of shift from Kashmir to Australia.

Extracurricular activities for Maryam in order to enable her to come out of her shyness and gain the confidence and self-esteem she needs in order to engage in social interactions effectively.

Ahmad requires counseling as well in order to encourage better, more constructive outlets for his frustrations, bullying is always a significant issue to be dealt with in regards to early child care and Ahmad’s case is no exception but his situation is further compounded by the complexities of the previous experience in the stifling and rather constricted environment of Kashmir along with his experience in a private school in Kashmir as opposed to a public school in Australia

In addition to the counseling steps for the children I also suggested certain short term technical courses for Mr. Fayaz so that he doesn’t feel trapped in a lower level employment circle in Australia due to his degree not being recognized here.

Families where addiction is at hand are normally painful to live in, especially when a person is young. This is why individuals who live with addiction may become traumatized to varying levels by incidences. Wide changes, from one end of the disturbing, psychological, and behavioral range to the other, all too frequently characterize the addicted family system. Every member of the family is affected by the addiction. Coping with addiction can expose family members to unusual stress. Normal schedules are frequently being interrupted by abrupt or even frightening types of experiences that are part of coping with drug abuse. Addiction in the family can result in children having trauma that seriously affect growth and can have pervasive and long-term effects on them. Individuals arrive in life only partially hardwired by nature. The environment finishes the work of nature. Therefore, if an individual encounters family members who are addicted, he/she either become traumatized or live an abnormal life. Therefore, family addiction in the family affects daily living issues causing particular emotional, interpersonal, or even clinical mental health concerns. However, according to renowned research article, there available interventions, including family therapy interventions and counseling support from experts. The interventions are modified to fit the extent of addiction in the family, and the techniques and follow-ups employed vary.

Forms of addiction in the family

Substance abuse is probably the most widespread form of addiction in the family that has become chronic. According to research experts, addiction has been defined a major, progressive, unrelenting disorder with genetic, psychosocial, and ecological issues, which affects its expansion and signs. It may turn out to be fatal and progressive. The symptoms of various types of addiction in the family are a spoiled urge of the substance. Along with this worry with a certain substance and its frequent use, in spite of severe costs, characterize the same. It finally results in deformations in thinking. There has to be a complete understanding of what addiction in the family is, in order to single out problems such as drug, alcohol, and sexual addiction. This is important to seek out appropriate rehabilitation programs and addiction management to get back to normal life.

Addiction to drugs, alcohol or even sexual addiction in the family are procedure addictions and are linked to compulsive character like shopping, gambling, and eating disorders. Drug, alcohol and sexual addiction affect the victim, but also hurt those associated with them including their family members, relatives, friends, and co-workers. In addition, addiction to substance, drugs, and sex are closely related: reliance on any one can and normally does result in headway to the other. Under such situations, the addict is no longer in charge and needs appropriate rehabilitation and addiction treatment session.

Indications of addiction in the family

Some signs of various types of addiction character related to substance, drugs and sex comprise of a preoccupation with the addictive character between periods of misuse, augmented levels of abuse, a development of tolerance to alcohol or the drug in contention or a mood of dissatisfaction in the concern of sexual addiction. When the affected individual tries to stop, there are distinctive withdrawal symptoms that urge the addict to relapse to addictive behavior to shun or control these symptoms. In addition, alcohol, substance, and sexual abuse can be visible at inappropriate times while working, or when withdrawal tends to disrupt daily functioning (Henderson, 92). There is a noticeable decrease in social, work-related, and recreational involvement with the addict opting for indulgence in addictive behavior. Involvement in family matters can be disrupted by addiction in the family.

Effect on Family Members

According to research experts, addicted families are frequently very endangered by what they recognize to be the threatening destruction of their family. Their very position in existence is being endangered; the ground beneath them is starting to move. Denial is a dysfunctional effort to put a good look on a bad circumstance by denying the effect addiction is having on the family setting and the existence of the proverbial “pink elephant in the living room” who is consuming ever-increasing space amounts of room. Reality is reprinted as family members try to bend it to make it less intimidating; to conceal their ever-emerging despair. Family members normally colluded in this refutation and anyone who tries to turn the attention onto cruel reality of addiction may be alleged to be disloyal. They run in place to cope with appearances, to themselves as well as relatives, while reacting to a sense of despair frequently nipping at their steps, again, we observe the cycles between limits that so distinguish addicted family systems. Therefore, it is simple for family members to experience hopeless, unhappiness, and inability to believe that things can ever transform. The family is at times gripped by the memory of aggression, infidelities, and various humiliations, such as yelling, howling, intimidating, or the silent treatment. The family requires and needs aid, yet cannot access it alone. Certainly, erroneous beliefs about addiction to alcohol and other substances can derail any attempts to assist the addict.

Feelings of guilt are maximized by others

The painful experience of guilt, shame, and fear emanating from the conflict of addictive manners with the person’s own values normally develops states of unbearable inner trauma that make it tougher for the addict to restrain from resorting for to the initial addiction that is the grounds of negative feelings. Others who are prospering make this worse. The situation could worse when others start to accuse the victim starting family members to the members of the society who condemn the act of substance addiction (Barnard, 72).

Effects on children

Most accessible data shows that a parent’s drinking concern normally has a detrimental impact on children. The spouse of the individual abusing substances is probable to protect the children and neglect the parenting roles of the parent abusing substances. The impact on children is worse if both are addicted to alcohols or drugs (Digman and Soan, 100). Many mature children of addicts are at risk for a variety of psychological, social, and emotional concerns. The most notable factor is a negative self-esteem and feelings of worthlessness and disappointment. Many mature children of addicts do not attribute said dilemmas, feelings, and feelings to growing up in an alcoholic family. However, commonalities consist of failure to trust, impetuous character, and problems with violence and depression (Parsons, 2003).

Most of the adult children of addicts have difficulties with intimate associations. Because they have been habituated to distrust people throughout their infancy occurrences, they deem that if they are in love with someone they will unavoidably be hurt. These children of addicts find this disbelieves to extend into adulthood. Without being competent to belief in themselves, they deem that they are not competent in dealing with uncomfortable emotions and this creates long-term concerns with nurturing positive and healthy cherished relationships (Parsons, 2003).

The children normally feel out of control, make unfortunate career choices, and have mind-sets of worthlessness and breakdown. Many turn out to be parental breakdowns as well. Not astonishingly, some have concerns to do with abuse of psychoactive drugs or alcoholism. Such adult children have emotions of over-responsibility (Turney, 2007). Since there was such a short of responsibility in their childhood, they consider that they have to recompense it in adulthood.

Treatment and Case Management
Recovery for victims

There are various stages and phases of possible recovery for an addicted person. In all these, abstinence necessitates a decision by the victim, and recovery needs time and effort.

Physical recovery is the least multifaceted of the four recovery phases, even though it is normally the most instant. Physical recover occurs primarily because of self-denial alone. The body has an astonishing ability to mend itself, particularly when combined with medical care.

Mental recovery is more multifaceted because it encompasses not only concerns associated with brain task and brain chemistry, but with concerns of attitudes, belief settings, and lucid, abstract thought.

Emotional revival is more complex so far. In engages not only attitudes, belief settings, and lucid thought, but also idea’s first cousin-feelings. Emotional revival consist of learning to handle feelings openly, honestly, and sensibly. It encompasses learning to articulate and resolve feelings in suitable and effective ways. For most individuals in recovery, emotional recovery takes ages.

Treatment for the victim

There are two possibilities when we are examining the victims of addiction: there are the addicts themselves, who are debatably victims, and then there are the relatives, friend, and family members of that addict. The family and relatives of the addict need to support him/her in to recover or cope with stigma.

Various institutions help identify and manage cases of addictions. These include drug addiction and rehabilitation services that offer services to safeguard the health and welfare of addicts who are might have been victim drug abuse.

Evidence Based Treatments

Evidence-based practices are classified as intercessions that have depicted reliable scientific evidence of developing preferred client outcomes. The National Institute on Drug Abuse (NIDA) and the National Institute on Alcohol Abuse and Alcoholism (NIAAA) provide the following evidenced-based observations for substance use disorders (Miller, and Miller, M., 409).

Cognitive Behavioral Interventions- this practice consist of using awareness and skill-building roles with clients

Community Reinforcement- This practice consists of connecting the client with other required agencies and services in the society.

Motivational Enhancement Therapy- this approach entails using inspirational interviewing strategies and interventions that are founded on a “stages of change model.”

12-Step Facilitation- this is a prearranged, personalized approach for introducing addicts to a 12-step program. This can result in improved meeting turnout for a longer period.

Consistency Management- This practice involves behavioral contracting where addicts have chances to earn rewards for specific sought-after behaviors. Data shows that stimulant users react very well to this practice, remain in treatment longer, make quantifiable progress, and have better treatment results.

Pharmacological Therapies- There is reasonable evidence that medication like Antabuse, Naltrexone, and Buprenorphine when used in combination with other therapies can assist stabilize an individual’s life when their alcohol or substance use is out of hand.

Systems Treatment- this refers to treating addicts in their usual social setting. Spouses therapy, family therapy, and multi-systemic family therapy are all instances of systems treatment models. There is quantifiable evidence showing that addicts whose families are engaged in the treatment procedure show enhanced outcomes. Systems treatment seems to be especially successful with young people.

Integrated Dual Disorders Treatment- This treatment practice assists people revive by presenting mental health and substance abuse treatment cares jointly, in one setting. The same medical team provides a personalized treatment arrangement, which handles both mental health and substance abuse concerns. A wide choice of services if provided in a level-wise manner, as service needs change over the course of treatment.

Case management

There are various ways where an addict manages his/her predicament. The management also involves family members, close friends, and relatives. The following are the most common management and recovery procedures, and they are scientifically experimented.

Illness Management and recovery- Wellness self-management involves a series of strategies engineered to assist addicts manage their symptoms. Psycho-education, social skills teaching, cognitive character therapy, and survival skills teaching have shown to assist consumers handle their own mental health, minimize symptoms and relapses, and reduce the adverse effects of psychiatric illness on communal and role functioning.

Medication Management- The rudiments of a successful model to optimize the use of medications include: (1) a methodical evidence-based practice to medication selection and use; (2) measurement of treatment reaction and side effects; and (3) hard work to improve addict devotion to taking prescribed medicines.

Assertive Community Treatment (ACT), intensive Case management (ICM) – Vital features of ACT, and Intensive case management consist of the following: a little caseload, provision of services in addict’s natural environment, a 24-hour care, and organization of comprehensive multi-disciplinary services through frequent treatment team gatherings.

Family Psycho-education- Successful family intervention practices offer a mixture of education, analytic, crisis intervention, and support. Family psycho-education has been depicted to minimize relapse rate and facilitate revival of individuals who have mental sickness and/or co-morbid disorders.

Integrated Treatment for Co-Occurring Substance Use and Mental Health Disorders- Substance use treatment that is incorporated with mental health treatment and customized for persons with mental illness is more successful than detached substance use and mental health services. Successful programs also incorporate other services such as case management, medications, shelter, vocational psychotherapy, and family intervention (Ries, et al., 372).

Trauma Services- There is a rising body of evidence that timely intervention following traumatic occurrences can avoid a diversity of behavioral disorders. Successful treatment following traumatic incidents should incorporate personalized counseling taking historical relation of both current and past trauma and providing psycho-educational data about trauma occurrence. Successful treatment will encompass concurrent treatment of trauma concerns and co-morbid concerns including substance abuse when appropriate.

Support groups

Support groups help much in minimizing cases addictions and in cases of traumatized families, it helps to bring back the trust in the affected children and families. These groups are formed to reach out for mature survivors of addiction and help prevent recurring cases addiction. Dissociative disorder support groups help victims who have dissociative disorders for instance DID.

Recommended books and journals

There are various journals for traumatized victims. These help victims, parents, siblings, and families of substance addiction. In these journals, families of traumatized victims and children of addiction can find information on how to deal with the situations at hand. They can access knowledge on how to detect and probably prevent cases addiction their families.

In conclusion, addiction in the family can be painful to both the victim and the people around him/her. This is more pronounced in a family where every member is traumatized by such incidences. The most members of the family are children at a younger stage, whereby they can also become victims of addiction, and later in life have unfortunate intimate relationship. Nevertheless, early diagnosis and treatment of addiction in the family helps much in minimizing the extent of addictions, and prevent possible cases recurring addictions. Treatment takes various forms and it involves not only the victims, but also the family members. The treatment can be tailored to fit individuals and extent of addictions. These treatments range from rehabilitation to mental health treatment. It also involves case management where victims can be able to manage their symptoms. Addicted persons and members of the family can also find help in support groups. In addition, they can find helpful information in books and journals to enable them to manage trauma and related cases.

Work cited

Barnard, Marina. Drug Addiction and Families. London: Jessica Kingsley Publishers, 2007.

Digman, Carmel and Soan, Sue. Working With Parents: A Guide for Education Professionals.

New York: SAGE Publications Ltd, 2008.

Henderson, Elizabeth. Understanding Addiction. Mississippi: Univ. Press of Mississippi, 2000.

Lowinson, Joyce, Ruiz, Pedro and Millman, Robert. Substance Abuse: A Comprehensive

Textbook. 4th Ed. New York: Lippincott Williams & Wilkins, 2005.

Miller, Peter and Miller, Peter M. Evidence-Based Addiction Treatment. London: Academic

Press, 2009.

Parsons, T. (2003). Alcoholism and Its Effect on the Family. AllPsych Journal. Retrieved March

3, 2011, from http://allpsych.com/journal/alcoholism.html.

Ries, Richard, Miller, Shannon, Fiellin, David and Saitz, Richard. Principles of Addiction

Medicine. 4th Ed. Baltimore: Lippincott Williams & Wilkins, 2009.

Turney, L. (2007). Children of alcoholics: Getting past the games addicted parents play. Do It

Now Foundation. Retrieved March 3, 2011, from http://www.doitnow.org/ pages/808.html.

The introduction of the Care Quality Commission arguably fixes that which was not broken. Editorial The Trials of Marriage, The Guardian, Wednesday 1st April 2009.

The CQC came into existence on 1st April 2009. Consider the intended role of the CQC and evaluate this statement in light of the experiences of the first full year of the CQC’s existence.

“We need to see tougher action by the commission on poor providers. The commission can impose or vary conditions where older people may be at risk. It can cancel the registration if that is the only way to ensure safety. Areas highlighted as needing urgent attention include record-keeping, medication, care plans and staff supervision.”

Operating as from April 1st 2009 the Care Quality Commission (CQC) takes over from the role of the former Commission for Social Care Inspection (CSCI) as the registration and regulation body for social care in England, as well as performing the functions of the former Healthcare Commission and the Mental Health Act Commission. The CQC requires all health and adult social care providers to register their regulated activities. Regulated activities that require registration are declared in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2009, Pt II, s 3(1). The intended role of the CQC is to make the general standard of care better, however concerns have been raised about the poor quality of health care for the elderly as almost one quarter of homes for older people provide inadequate care. The CQC has done a lot of juggling in its first year of existence which confirms the statement that it “arguably fixes that which was not broken”. First, its staff have had to create an organisation from the merger of the Commission for Social Care Inspection, the Healthcare Commission and the Mental Health Act Commission. In addition, it has had to continue its predecessors’ functions in assessing adult social care provision, evaluating health services and monitoring the treatment of detained mental health patients.

There are several health care regulators namely the Care Quality Commission (CQG), the Health Protection Agency (HPA), the Human Tissue Authority (HTA), the Medicines and Healthcare products Regulatory Agency (MHRA), the Medical Research Council (MRC), the National Institute for Health and Clinical Excellence (NICE) and the National Patient Safety Agency (NPSA). The CQG regulates all the health and adult social care in England and also protects the interests of those detained under the Mental Health Act. The most recently devised health care regulator is the CQC which seems to be an attempt at encompassing the role and functions of the other bodies.

The CQC has made proposals for its approach to the assessments of quality in 2010/2011 for all institutions in England that provide healthcare and adult social care services, and for the National Health Service (commonly referred to as the NHS) and local authority organisations that commission those services. The proposals were set up in accordance with the Heath and Social Care Act 2008. From April 1st 2009 all organisations that are providers of healthcare and adult social care services in England will be required to be registered by October 1st 2010 with the CQC as stated by the Heath and Social Care Act 2008. Registration is not just about the initial registration. but includes initial registration, monitoring and assessment of ongoing compliance, inspection and implementation. The CQC has to undertake registration activities as well as to perform “periodic reviews, and special reviews and studies and to publish information on its findings.”

A new legal framework has been created to facilitate the new regulation system that is the Health and Social Care Act 2008 (Registration Requirement Regulations 2009). The Health and Social Care Act 2008 gives the CQC extended powers. It can issue enforcement notices, withdraw provider bodies rights to provide services entirely or can issue certain conditions of service/registration if it decides it is necessary to do so. Its enforcement options range from minor to very serious sanctions depending on the service affected degree of risk or service disruption. However the CQC stresses it wants the regulatory system to drive and support the healthcare and adult social services organisations to improve and raise standards and to be based on fairness and transparency.

On its official website the NHS describes the intended role of the CQC a regulator which “makes sure that the voices of people who use health and adult social care services are heard by asking people to share their experiences of care services. It makes sure that users’ views are at the heart of its reports and reviews. In some cases patients and their carers work alongside inspectors to provide a user’s view of services.” The reality and whether the CQC has successfully achieved the goals the NHS mentioned is arguable.

The CQC is responsible to make sure that essential common standards of quality are met everywhere health care is provided, from hospitals to private care homes and work towards improving health care services. The Commission promotes the rights and interests of people who use services and have a wide range of enforcement powers to take action on their behalf if services are unacceptably below standards The CQC brought together (for the first time) independent regulation of health, mental health and adult social care. Before April 1st 2009, these tasks were carried out by the Healthcare Commission, the Mental Health Act Commission and the Commission for Social Care Inspection. The aim of the CQC is to ensure that better care is provided for everyone wherever it is provided. The Commission has greater powers and responsibilities to use and take account of people’s views and experiences of services, and this includes evidence from overview and scrutiny committees. In June 2009, a Statement of Involvement was published setting out the Commission’s approach to involving people in their mission.

Overview and scrutiny committees working on health issues have been an important source of evidence of people’s views and experiences of health services for the Healthcare Commission. The Commission wants to build on this relationship and to encourage committees to develop an ongoing dialogue with them. Scrutiny committees have a fundamental role in bringing together and articulating the views of local people who use health and social care services in their area, and to check whether their needs and concerns are being addressed by service commissioners and providers. In many ways, scrutiny committees operate like a local regulator, holding services to account.

During its first year the CQC has faced many challenges which sheds a doubt of whether the Commission has really fixed a prevailing issue or has fixed that which was not broken. The CQC has had to proceed with the roles carried out by its predecessors as stated in the Health and Social Care Bill, Part II. The CQC has also introduced a new registration system for health and social care providers in English which is the first time the NHS has been regulated in that manner. The new core standards imposed by the CQC will replace the regulations and relative National Minimum Standards under the Care Standards Act 2000 which will be void as from September 30th 2010. The regulations introduced by the CQC will apply from October 1st 2010 (the date when the providers must be registered in the new system). Under the new system introduced by the CQC, instead of being individually registered for each service, providers will have to register according to their respective regulated activity.

In September 2009, the CQC had to face a serious allegation about manipulating survey findings. The head of the Development for Mental Health, Louis Appleby, accused the CQC of trying to attract the media’s attention by portraying a distorted flattering image of the Commission’s work hence undermining the intended role of the CQC which “is to be factual and balanced and inform the public and patients”. Professor Appleby expressed his concerns about the poor performance of the CQC which the Commission did not welcome.

In December 2009, Colin Angel, the head of policy and communication United Kingdom Homecare Association and the Registered Nursing Home Association criticised the Commission’s failure to communicate effectively over the system of registration: “We are extremely disappointed about the handling of the registration process. We fear that CQC isn’t adequately prepared for the enormous communication exercise facing them.” Colin Angel also identified the fact that the CQC was “missing the opportunity to use the extensive technical knowledge available from providers’ representative bodies” which the Registered Nursing Home Association chief executive Frank Ursell approved.

Some service providers have expressed their concerns about the fact that the Commission might have embarked on a mission which was too extensive and challenging to them as stated by the joint chair of the Association of Directors of Adult Social Services standards and resources network: “It has been stretched at senior management level and we’ve had quite short notice of a number of initiatives. It’s been a bit hand-to-mouth in terms of its ability to make decisions.”

She points to the fact that final guidance on how councils were to be assessed in 2009-10 was only published three-quarters of the way through the year.

Colin Angel, head of policy and communication at the UKHCA, says: “The CQC has lost valuable time restructuring, leaving insufficient time for over 24,000 social care providers to adapt to new standards before they are required to re-register.”

But Amanda Sherlock, head of operations at the CQC, says it has “been an outstanding achievement to pull together the three commissions, deliver business as usual as well as bring in a new regulatory model”, while building a new organisation.

She says that some things could have gone better, saying that the CQC has worked on how it handles national announcements, so councils and other bodies face “no surprises” when these happen.

Norman acknowledges the CQC has “shown itself willing to listen” and “accepted the concerns that we’ve had”.

On provider registration, Sherlock says: “We are keen to hear how we can do things better and how we can tailor our approach and communication.” She says the CQC has an “absolute focus” on making sure providers are “clear what is expected between April and October” when they must register.

National Care Forum executive director Des Kelly says for its part the provider sector needs to work with the CQC to ensure registration succeeds.

Sherlock admits the CQC has “put a lot of time” into organisational development but says this has paid off in establishing an organisation that has an “absolute commitment to driving up quality and safety across health and social care without defining any sector as special”.

A year ago, many in social care, including former CSCI chair Dame Denise Platt, feared the health service’s high political and public profile would make it “special”.

And since Johnstone’s departure last autumn, there has been no one with a social care background on CQC’s executive team below chief executive Cynthia Bower, who left social services in 1995.

Sherlock insists such fears have proved unfounded, but says the CQC has been helped by adult care’s rising profile.

Sherlock, who worked for the CSCI and its predecessor, the National Care Standards Commission, points to her own centrality to CQC’s strategic direction, despite not being on the executive team. She also reveals that the CQC will soon appoint a national social care adviser, to provide “external challenge” and strengthen links with the sector.

Kelly says the issue of social care’s priority has “gone better than I would have predicted 12 months ago”.

Concerns have also been raised that the CQC would not maintain the CSCI’s focus on user involvement. Sue Bott, director of the National Centre for Independent Living, which provides users to act as “experts by experience” on inspection teams, says involvement is “nowhere near as prevalent” as it was in the CSCI.

The CQC produced a statement on user involvement last June, pledging to conduct surveys and set up consultative panels.

Sherlock agrees there is more to do but says the statement has been implemented and the CQC’s user involvement team, led by Frances Hasler, who performed the same role for the CSCI, “actively challenges all parts of the organisation”.

One of the key objectives of the CQC is to support the integration of health and social care. Kelly says he has not seen “a great deal of evidence as yet” of progress on this front. But Sherlock points to the special reviews that the CQC has been doing on issues that cross the divide, including the quality of healthcare for care home residents, which she says will identify good practice and any gaps.

These will report in 2010-11, alongside the roll out of registration for adult care providers and a reformed performance assessment for councils. It will be another busy year.

ONE YEAR OF THE CQC

April 2009

The Care Quality Commission starts work. Outgoing Commission for Social Care Inspection chair Dame Denise Platt raises concerns over its potential to sufficiently prioritise social care and involve service users.

May 2009

Former Association of Directors of Adults Social Services standards lead David Johnstone appointed director of operations at the CQC. He leaves the organisation after only a few months.

June 2009

Statement on service user involvement published. The CQC announces series of special reviews for 2009-10, including of healthcare needs of care home residents and impact of recession on services.

July 2009

The CQC says NHS trusts are failing to comply with child protection requirements in areas such as staff training in report sparked by Baby Peter case.

September 2009

DH mental health director Louis Appleby says the CQCHYPERLINK “http://www.communitycare.co.uk/Articles/2009/09/29/112717/appleby-accuses-care-quality-commission-of-seeking-headlines.htm”‘HYPERLINK “http://www.communitycare.co.uk/Articles/2009/09/29/112717/appleby-accuses-care-quality-commission-of-seeking-headlines.htm”s portrayal of results of an in-patient survey was HYPERLINK “http://www.communitycare.co.uk/Articles/2009/09/29/112717/appleby-accuses-care-quality-commission-of-seeking-headlines.htm””HYPERLINK “http://www.communitycare.co.uk/Articles/2009/09/29/112717/appleby-accuses-care-quality-commission-of-seeking-headlines.htm”deliberately distortingHYPERLINK “http://www.communitycare.co.uk/Articles/2009/09/29/112717/appleby-accuses-care-quality-commission-of-seeking-headlines.htm”” and simply highlighted negative findings. The CQC says many survey results were poor.

October 2009

The CQC publishes draft standards for health and social care providers, and holds meeting with mental health leaders over its presentation of the results of its in-patient survey.

December 2009

Adass criticises the CQC for its treatment of eight councils labelled HYPERLINK “http://www.communitycare.co.uk/Articles/2009/12/04/113366/adasss-owen-attacks-cqc-over-treatment-of-eight-councils.htm””HYPERLINK “http://www.communitycare.co.uk/Articles/2009/12/04/113366/adasss-owen-attacks-cqc-over-treatment-of-eight-councils.htm”priority for improvementHYPERLINK “http://www.communitycare.co.uk/Articles/2009/12/04/113366/adasss-owen-attacks-cqc-over-treatment-of-eight-councils.htm””HYPERLINK “http://www.communitycare.co.uk/Articles/2009/12/04/113366/adasss-owen-attacks-cqc-over-treatment-of-eight-councils.htm” following annual performance assessment (APA). Councils improve for seventh year running.

February 2010

The CQC says ?2bn could be saved a year from reduced hospital admissions if joint working improves between health and social care in first HYPERLINK “http://www.communitycare.co.uk/Articles/2010/02/10/113768/cqc-health-and-socal-care-integration-can-save-2bn-a-year.htm”State of CareHYPERLINK “http://www.communitycare.co.uk/Articles/2010/02/10/113768/cqc-health-and-socal-care-integration-can-save-2bn-a-year.htm” report. It promises 2010-11 APA for councils will be tougher.

March 2010

Care provider bodies slam the CQC for an alleged lack of communication of the process for registration under its new system. The CQC claims it has engaged extensively.

April 2010

The CQC is one year old. It starts process of registering adult care providers under new system. National social care adviser appointed.

This article is published in the 8 April 2010 edition of Community Care under the headline “Many happy returns?”

Intimate Relationship Violence

Della Wright

Jackson State University

Table of Contents……………..2

Abstract……………………….3

Introduction…………………..4

Victims of Crime………………4

Particular Case Study………….5

Assessment of Case……………6

Ethical and Value Issues………8

Policy Issues…………………..8

Conclusion…………………….9

References…………………….11

Abstract

This paper discusses the types of intimate relationship violence (IVP) and the likely victims of this particular type of violence. A specific case of intimate relationship violence is discussed and assessed. It also dissects the different aspects of working in the field of social work with the victims of IVP in including ethical and political issues.

Intimate Relationship Violence

Introduction

Intimate relationship violence (IPV) refers to the physical, sexual, or psychological harm caused by a previous or current intimate partner. Physical violence is described as the intentional use of physical force. This can include slapping, shoving, punching, burning, or restraining the victim. Sexual violence is defined as either: the use of physical force to compel a victim into performing or engaging in sexual acts, an attempted or completed sexual act that a person cannot condone because of the influence of drugs and alcohol or disability of some sort, or sexual contact that is abusive. Psychological abuse is defined as repeated traumatic events or coercive behavior with the intent of controlling a person’s behavior (Howard, Agnew-Davies, Feder & Howard, 2013).

Victims of Crime

According to the Center for Disease Control (CDC), one in every four women in the United States has been victims of severe physical violence where an intimate partner was the perpetrator in their lifetime (Breiding, Smith, Basile, Walters, Chen, & Merrick 2011). The U.S. Department of Health and Human Services estimates that between eighty-five and ninety percent of victims of intimate domestic partners are women. It is safe to say, then, that being a woman definitely puts a person at risk for IPV. If you add the statistic of one of every four women is the victim of sexual battery, a conclusion can be drawn that violence against women is rampant in the United States (Breiding, et. al, 2011). African Americans and Hispanics are twice as likely as their Caucasian counterparts to be the victim of intimate relationship violence, as well (Whitaker & Reese, 2007).

Particular Case Study

As we look at the impact on intimate relationship violence in a person, family and community, the fact that forty-five percent of all homicides occurring are at the hands of either a previous or current intimate partner of the victim is glaring. Take the case of John, for instance. John is a thirty-two year old white male. He has a high school diploma and works as a car mechanic. He has a long history of and has been convicted of domestic violence against his wife, Jane. Jane is a thirty year old white female who has been married to John for eleven years. They met in high school and Jane has never dated anyone else. Jane has a high school diploma and does not work outside of the home. John and Jane live in Dallas, Texas with their two daughters aged seven and three. John is currently being arraigned for six counts of murder. He allegedly killed six members of Jane’s family while he was in a rage searching for Jane, who had recently gathered the strength to leave John. Jane had a restraining order at the time alleging that when she left John, he said that if she left, he would kill her and their two daughters. Her mother, one of the deceased, had also petitioned the courts for a restraining order alleging John had choked her and threatened to kill her and others in her family a week earlier when she refused to tell him where Jane was. Jane’s mother did not have a restraining order against John at the time of her death. John allegedly went over to Jane’s sister’s house with a pistol and asked where Jane was. When Jane’s mother said they would not tell him, John shot her in the head. She died instantly. Then, John shot both of Jane’s nephews in an effort to coerce Jane’s sister and brother-in-law into telling him where Jane and his two children were and then killed Jane’s sister and brother-in-law. He was arrested less than a block away from Jane’s grandparent’s home where Jane was staying.

When assessing Jane’s case of intimate partner violence, we see a history of violence that goes back ten years. Jane stated that John started abusing her during their first year of marriage. He was also psychologically abusive by controlling her behavior and constantly degrading her. He also forced Jane to engage in sexual acts with him regularly. Jane stated although she tried to hide the abuse from her children, John would frequently degrade her in front of the children. Once, she said she was forced to perform sexual acts while the children were in the same room sleeping. She stated she stayed with John because “who else would have her?” She finally left John for the last time when he hit her seven year old daughter. She obtained a restraining order thirty days before the death of her family.

Assessment of Case

On a micro level, Jane was isolated from her family. She was constantly degraded and humiliated. Her shame did not allow her to be open with anyone about the consistent abuse she faced at home. Jane’s sense of self and well-being was eviscerated during the abuse. She did not think she was worth any better than what she was getting from John and thus suffered years of abuse. Coercive control is thought by some to be the defining feature of intimate partner violence (Howard et. al, 2013). After John allegedly murdered Jane’s family members, she now has feelings of guilt on top of the other issues she was already dealing with. According to the U.S. National Library of Medicine and the National Institutes of Health, the long-term effects on Jane’s physical, emotional, mental, and economic well-being can be affected. Jane’s injuries can cause her reproductive and sexual health issues. John’s constant verbal abuse could have affected Jane in ways that she does not even realize. She may think that the verbal abuse was not as bad as it was. If she accepts any part of John’s abusive behavior as normal, she is at high risk of becoming a victim again in other intimate relationship (Kaur & Garg, 2008).

On a mezzo level, we think of the effect on Jane’s two daughters. They repeatedly saw their father abusing their mother. Children of abused women are at a higher risk for suicide, drug and alcohol abuse, depression, developmental delays, attention problems, and many other behavioral and emotional difficulties (Bancroft, Lundy, Ritchie, Daniel, Silverman & Jay G., 2012). They are also more likely to be involved in violent behaviors. They are more likely to either be a perpetrator or victim of domestic violence themselves as an adult (Bancroft et. al., 2012).

In John’s case, there is apparent upset on a macro level. The murders of family members of the abused are not the norm, but are becoming more frequent according to the CDC (Breiding, et. al, 2011). During the years of abuse, Jane was isolated from her family, but they were more than likely aware that abuse was occurring even if they did not realize the extent of the abuse. Feeling helpless in these circumstances are frustrating and overwhelming. Referring to the statistics stated earlier, a safe assumption would be that everyone living in the United States knows someone who is currently or has previously been in an abusive relationship. Women are seen as weak and vulnerable by society (Kaur & Garg, 2008). Because of this view, even if society disagrees with violence against women both inside and out of the household, it has become accepted as something that just happens to women.

Ethical and Value Issues

As a social worker working with victims of intimate partner violence, there are a variety of ethical issues and value conflict that could occur. In Jane’s case, why would she stay and allow her children to be exposed to violence year after year? My values state that a child’s physical and emotional well-being should always be a high priority. Jane had a number of reasons to stay and without taking away her right and determination to make her own choice, a social worker’s responsibility is to protect and advocate for people that cannot do so.

This ethical dilemma pits self determination against the well-being of the children. Legally, social workers have an obligation to protect individuals from harm if they can by reporting the abuse to law enforcement individuals. Towards the end of Jane’s story, it is easy to see the children are in imminent danger. It is not as easy to see that in the years prior, however. When the abuse was focused on Jane, if she had wanted to stay and not press charges against her husband, there is not very much that could have been done. The state can press charges on her behalf but it is hard to prove domestic violence if the victim does not speak out against her abuser.

Policy Issues

Legally speaking women’s rights in a marriage have come a long way from where we started. Being married was actually an exemption stated in the criminalization of rape until the 1993 here in America. This was based on the English common law stating that when women were married, they gave up themselves to their husbands and that cannot be retracted as long as the two people remain married. The idea of society was what happened inside of a home was the personal business of the family.

Although we have progress in the United States, there is still the problem of one of every four women being the victim of severe violence within their home. As with the case of Jane, women who receive a restraining order may not be fully protected from their abuser. It is true that Jane did not perish at the hands of her abuser, but six members of her family was shot because in the state of Texas, where she lives, it is still legal for a person with a restraining order to own and carry a gun. Obviously, if a person wants to hurt someone bad enough, there is no stopping them, but according to womanslaw.org, John was still able to own and legally carry a gun during this volatile time obviously exacerbated the situation (2013).

Conclusion

Intimate relationship violence is a widespread problem that is not limited by race, religion, ethnicity, education level, or sex (Baker, 2010). Even though this crime is so far reaching, it is still referred to as the “hidden crime” because victims suffer in silence. Initially, intimate relationship violence affects the individuals and family that are experiencing it, but over time, the entire community is affected by the violence. To grow up in such a war zone or to suffer as Jane did is unimaginable to me. To not be able to help every Jane out there would be morally trying for me because it is human nature to protect and nurture. No one wants to see a situation like Jane’s continue for her and her children. To further prevent these situations, we need to address the policy that we have in place to prevent it. If violence is so widespread within our homes across America, we need to wage a war on the violence. Enact harsher penalties. Make it unacceptable to abuse a partner. The challenge to this is the secrecy behind intimate relationship violence. All of these policies sound good but until we as a society begin looking at intimate relationship violence as something that is unacceptable, we will continue having the problem that we do.

References

Baker, L. M. (2010).Counseling Christian Women on How to Deal with Domestic Violence. Bowen Hills, Qld: Australian Academic Press.

Breiding, M. J., Smith, S. G., Basile, K. C., Walters, M. L., Chen, J., & Merrick, M. T. (2011). Prevalence and characteristics of sexual violence, stalking, and intimate partner violence victimization — national intimate partner and sexual violence survey, United States, 2011. Retrieved November 19, 2014, from http://www.cdc.gov/mmwr/preview/mmwrhtml/ss6308a1.htm?s_cid=ss6308a1_e

Howard, L., Agnew-Davies, R., Feder, G., & Howard, L. (2013).Domestic Violence and Mental Health. London: RCPsych Publications.

Kaur, R., & Garg, S. (n.d.). Addressing domestic violence against women: An unfinished agenda. Retrieved from http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2784629/

National intimate partner and sexual violence survey—2010 summary report [Fact sheet]. (2011). Retrieved November 18, 2014, from http://www.cdc.gov/violenceprevention/nisvs/ summary_reports.html

State law overview [Fact sheet]. (n.d.). Retrieved November 19, 2014, from http://www.womenslaw.org/laws_state_type.php?statelaw_name=State Law Overview&state_code=TX

Whitaker, D. J., & Reese, L. (Eds.). (2007). Preventing Intimate Partner Violence and Sexual Violence in Racial/Ethnic Minority Communities: CDC’s Demonstration Projects [Lecture notes]. Retrieved November 18, 2014, from http://stacks.cdc.gov/view/cdc/11488/cdc_11488_DS1.pdf

The purpose of this paper was to interview an occupational therapist who is a leader in mental health and discuss their thoughts on being a leader and their work as a mental health occupational therapist. This paper maybe added to an ebook that will act as a practical resource of best practices in mental health OT practice and leadership for students and new graduates in the field of occupational therapy. This ebook will ask act as an inspirational resource package for occupational therapy students and clinicians who are interested in mental health.

The OT leader that was chosen for this paper was Jenifer Kim, an occupational therapist working at the Centre for Addiction and Mental Health (CAMH). Jenifer Kim has worked an employment specialist in the Learning Employment Advocacy Recreation Network (LEARN). LEARN offers a wide range of services and works to integrate clients who have had a first episode of psychosis into community life through social, educational and vocational opportunities. In this role, Jenifer primarily worked with youths recovering from first episode psychosis and provided vocational training and support for these individuals. These supports include career exploration, vocational assessments, a range of structured and unstructured vocational activities (see appendix for more information about these activities), emotional support, monitoring and on going support. Jenifer acted as their main support system and assisted them in a number of activities which helped them explore, developed, and achieved their employment goals. Therefore, Jenifer was able to help these youths recovering from first episode psychosis directly by providing them one on one support.

Jenifer is currently undertaking a new role where she is working with employers and recruiters to develop new and exciting employment opportunities for individuals with mental health issues. In this role, Jenifer provides support and education to employers and recruiters about the specific needs and the importance of employment to people with mental health issues. Employment is one of the determinants to health and studies have shown that higher income and social status are linked to better health.

Jenifer is a leader in this area because she recognizes the importance of employment for these individuals and is raising awareness of mental health issues and how employers can support these individual in the work environment. Therefore, Jenifer is acting as a bridge connecting employers with individuals with mental health issues. Jenifer has made an impacted in mental illness at both the individual and societal level and will continue to advocate for individuals with mental health issues until their needs are met.

Jenifer thoughts on Leadership

Jenifer Kim is a leader in helping individuals with mental illness find and maintain meaningful employment. She believes a good mental health leader must demonstrate character and acts with personal integrity. To be an effective leader one must demonstrate values and ethics in personal behaviors and incorporates these values and ethics into their practice. A good leader acts with the courage of his/her convictions and are open with their employees. Leaders must be able to understand themselves and their employees to foster the development of others and the organization. Leaders must model honesty, fairness, transparency and show humility, they must act in the interest of both the organization and their employees and not for their own personal gain.

Another important trait of being a good leader is staying motivated. A leader definitely needs to be motivated; those who are not motivated will seem unenthusiastic about their work, which may prevent them from developing a strong therapeutic relationship with their clients. Jenifer is motivated intrinsically and receives a great deal of satisfaction when she is able to help her clients achieve their vocational goals. Jenifer believes it is important for her to stay motivated because her clients depend on her to help them achieve their vocational goals. A motivated leader can have a profound impact on a client’s performance, if he or she can motivate and keep the client highly motivated at all times.

Jenifer stays motivated by keeping updated on the latest trends in occupational therapy and mental health and is member of an international group that discuses mental health polices related to employment. Jenifer also states that her passion for mental health helps keep her motivated. Her passion for mental health started when she was involved in a work study with Bonnie Kirsh, a professor at the University of Toronto, who specializes in community and work integration for persons with mental illnesses.

Leadership is centrally concerned with people and Jenifer states that one of the challenges that can arise when working with clients is the power differential between herself and her clients. The relationship between the client and occupational therapist is by definition an unequal relationship, which results in a power imbalance in favor of the occupational therapist. This is due to the occupational therapist’s position of authority and professional knowledge in relation to the client’s health status, vulnerability, and unique circumstances. The power in the relationship may also results from recommendations made by the occupational therapist and their influence on possible benefits the client may or may not receive.

Jenifer feels that as occupational therapists we must be responsible for anticipating the boundaries that exist with our clients, as well as setting and managing these boundaries, and practice in a manner which establishes and preserves the client’s trust. Jenifer uses reflective practice and acknowledges the issues of power and control to anticipate and minimize the power differential between herself and her clients. Jenifer states that using a client-centred approach may also help minimize the power differential by taking the client’s goals and needs into consideration when developing a treatment plans.

Another challenge that Jenifer faces in her practice is gaining the commitment and acceptance from her clients. Jenifer gains commitment from her clients by helping them develop their own vocational goals. Jenifer states that clients who have identified their own goal will be more likely to stay committed to the program because the goals are meaningful and important to the client. Therefore, we must find ways to involve clients in the goal formation stage and collaborate with the client to develop appropriate goals. By collaborating with the client, Jenifer is able to establish a sense of cooperation and unity for goal attainment. Jenifer encourages ideas and input from her clients and values their contributions in the goal formation process.

Jenifer recalls a story about a client that she helped successfully return to work. The client was a young woman who experienced a first episode of psychosis. This client expressed interest in returning to work and was referred to Jenifer from CAMH. Jenifer and her client worked collaboratively to develop vocational objectives such as improving the client’s interview skills and resume. After achieving these objectives, Jenifer was able to find her client an employment opportunity as a clerk at a local supermarket. Once her client started her new job, Jenifer continued to provide support to her client and her client’s employer. The employer would occasionally call Jenifer when there was a situation with the client and Jenifer would offer advice and support to manage this client’s issues. The employer really understood that the client was a person with a mental illness and was able to see beyond the mental illness. Jenifer states that this employer was very supportive and was instrumental in helping this client maintain employment. Jenifer believes that many employers want to help others, but are unsure or don’t have the knowledge needed to aid these individuals in achieving their employment needs. Jenifer provides the support and education that these employer need to help individuals with mental illness find and maintain meaningful employment.

However, even with the proper supports and education, not all stories end with a happy ending. Jenifer remembers one client where she was unable to help them return to work. The client was a young male who experienced a first episode of psychosis and was referred to Jenifer from CAMH. This client expressed interest in finding work and Jenifer was able to help this individual find an employment opportunity at a supermarket. Jenifer noted that this client was very social, presented very well and was well liked by others around him. However, after the first week on the job, the client stopped showing up for work. The employer gave this client numerous opportunities because the employer really liked this client. Unfortunately, the client never returned to work and Jenifer was forced to terminate the client’s employment.

When asked if there was anything that you would do differently in this situation, Jenifer replied no, because in this situation the client expressed interested in this particular job and was very excited about this employment opportunity. But for some reason the client no longer wanted to go to work and there really were no signs or indication as to why the client decided not to return to work. Sometimes a number of factors can fall outside your control; you must deal with these difficult setbacks and learn from your failures. You must be strong in the face of failure and to continually work towards improving your skills as a clinician.

Individual placement and support model (IPS)a use CPPF (enter/initiate, set the stage, assess/evaluate, agree on objectives and plan, implement plan, monitor/modify, evaluate outcome, conclude, exit)

Using the Individual Placement and Support (IPS) model, Jenifer Kim has helped individuals with mental illness find and maintain employment. Jenifer likes the practical approach of the IPS model and how it helps direct her through the various steps need to help her clients achieve their employment goals. She feels that the IPS model creates a very client-centered approach and it makes it so much easier for clients to be successful. Jenifer thinks the IPS model has been successful at CAMH because of how they integrated their health care team into the program; this makes it really simple for the client because they can meet with all their mental health professionals in one place.

The IPS was developed from the supportive employment model and is widely used as an employment model for people with mental illness in the United States. There is significant body of literature that supports the effectiveness of the IPS model. It has been extensively researched and found to be effective at achieving integrated community employment for persons with mental illness.

The IPS model is based on several defining features including competitive employment, a zero-exclusion policy, rapid job search, the integration of mental health and rehabilitation services on a single team, consumer preferences as the basis of employment, and individualized support of any needed duration.

Competitive employment is the main goal of IPS. Employment specialists help clients obtain competitive employment that is available to anyone in the community and pays at least minimum wage. The focus is always on jobs that are in integrated work settings, rather than on intermediate activities or sheltered work experiences because low expectations lead to poor outcomes. Competitive employment, at least part-time, is a realistic goal for almost everyone who desires it.

The IPS model promotes a zero exclusion policy. An important component of the IPS is the philosophy that anyone with a psychiatric disability who expresses interest in competitive employment is eligible regardless of their diagnosis, symptoms, skill level, history of substance abuse, or other criteria that have been used by professions to exclude people from employment services. The client ultimately determines if and when to participate and does not have to be deemed “work ready” in order to receive these services. Clients who believe they are ready for work are often able to overcome these and other barriers.

A rapid job search is also utilized when implementing the IPS model. In this model, lengthy prevocational assessment, evaluation, training, practice and preparation will not be used to prepare the client for work. Instead, a competitive job will be sought and that position will be used to assess an individual’s ongoing support needs. Typically, the employment specialist or the client begins contacting employers about jobs within one month of starting to work together. Again, the job plan, the pace of searching for a job, and the method of finding a job are based on the individual’s choices.

Supported employment is integrated with mental health and rehabilitation services. Rehabilitation is considered an essential component of mental health treatment rather than a separate service. Employment specialists join and meet regularly with the mental health treatment team to insure that services are seamless and coordinated. Team members develop a consistent plan in close collaboration with clients as part of integrated services. Communication between all practitioners is critical in help clients achieve their employment goals.

A focus on consumer’s preference to ensure the job fits the individual. Clients are assisted in finding jobs that match their preferences, values, skills and goals rather than jobs that are available in a pool. If the employment specialist is unable to find a compatible match between the client and the job, it can greatly affect the client’s job satisfaction, tenure and success.

Individual supports are not time-limited. Individualized supports provided by team members cater to each client’s specific needs and these follow-along supports continue for a time that fits the individual, rather than terminating at a set point after starting a job.

Applying the Canadian Practice Process Framework to Practice

Enter/initiate: Clients are referred to Jenifer from CAMH, this is important because it emphasizes the integration of the client’s mental health treatment team and the employment specialist. In this stage, Jenifer works collaboratively with the client to help identify the vocational challenges and needs of the client. Jenifer and the client must then decide whether to continue or not with the program. When making this decision the client must acknowledge that they understand and consent to the agreed upon plan and Jenifer has to reflect on her own experience and determine if she has the knowledge and skills to take on the referral.

Set the stage: In this stage, Jenifer develops rapport with the client and engages them in discussions about their values, beliefs, assumptions, and uses this opportunity to establish ground rules and expectations. Jenifer works with the client to determine how they can work together and start to identify vocational goals.

Assess/evaluate: Jenifer does not use any prevocational assessments or evaluations as it may discourage client who want competitive employment and is not the goal of the IPS model. However, Jenifer works with her clients to identify their unique preferences in order to find employment opportunities that match their specific needs.

Agree on objectives and plan: In this stage, Jenifer encourages the client to participate and power-share as much as possible to help minimize the power differential between her and her clients. She collaborates with her clients to identify and prioritize vocational goals and a plan on how to achieve these goals.

Implement the plan: Jenifer implements the agreed upon plan by coaching and supporting clients to help them achieve their vocational goals. In order to achieve a client’s vocational goals, Jenifer may need to assist clients in preparing for an interviewing, resume writing, job search and career exploration. Jenifer may also advocate for the client with the employer to identify ways to help the client maintain work and cope with the symptoms.

Monitor and modify: Jenifer would often follow up with her client and their employers to review and monitor the client’s progress at the workplace. Afterwards, Jenifer would provide support to both her client and their employers as needed, but states that many clients are able to manage their new role with very little support.

Evaluate outcome: Jenifer says the main goal for her clients are to find meaningful employment opportunities. Jenifer is responsible for helping her client’s meet this goal and assists them in a number of ways to ensure that they are successful in achieving their goal. However, at CAMH the only outcome measure that they use is the number of clients that successfully achieve competitive employment. They do not track or measure job tenure or how much support is required by each client.

Conclude/exit: Since the IPS model states that individualized supports are not time specific, Jenifer offers support to her clients even after they have successfully achieved competitive employment. Jenifer believes that this is not always realistic and may cause issues with workload balance, but feels that it is necessary and important part in helping her clients maintain employment.

I was inspired by Jenifer’s passion for helping others and the commitment she has made to helping those suffering with mental illness. This interview helped me realize the effects of unemployment on an individual’s health and the value of occupational therapist in advocating for individuals with mental health issues.

Another important message that Jenifer conveyed in one of her stories was to stay positive, even when faced with a difficult situation. We may not always succeed, but we are always given an opportunity to learn, even from our failures. We must be resilient even in the face of failure and must constantly work towards improving our skills because our clients are depending on us.

Jenifer uses mock interviews to help her client practice answering questions. Jenifer would take on the role of the recruiter and attempts to make the interview as realistic as possible by asking questions that are typically asked in an interview. After the interview is over, Jenifer would provide constructive feedback on both the client’s verbal and non-verbal communication skills and strategies on how to improve.

Jenifer also offers some advice when preparing your clients for an interview. Preparation is an important step that is overlooked and often leads to poor results. To prepare for an interview, Jenifer recommends that you learn about the organization, review the job qualifications and your resume, practice an interview with a friend and most importantly arrive early for your interview. When you are in the interview try to stay relaxed and answer each question concisely and promptly. Try to use proper English and avoid using slang at all times, also be enthusiastic and use body language to show interest. Lastly, remember to thank the interviewer when you leave and follow-up with a letter to thanks the interviewers for taking the time to interview you.

Jenifer says that with very little effort, you can create a resume that makes you stand out as a strong candidate for a job. Jenifer offers the following tips when writing your resume, always spell-check your resume, make sure that your resume has proper punctuation, grammar, and spelling. You should always include a cover letter with your resume; this allows you a chance to express why you believe you’re the best candidate for the job. Lastly avoid using paragraphs or long sentences, try using bullet points and action words to condense and summarize your sentences.

Jenifer helps her client explore different career opportunities to help find jobs which fits their interest, skills and abilities. One of the exercises that Jenifer uses to help her clients explore different career opportunities is through job research. This gives the client specific information about the job such as the requirements and qualifications required for the job. The client can then evaluate if this job meets their unique interest, skills and abilities. If the client expresses interest in the job, but does not have the skills and abilities to perform the job, Jenifer would help the client make vocational goals to work towards achieving job. Jenifer also uses different career exploration sites to help identify employment opportunities that fit her client’s individual preferences. A list of these sites can be found in Appendix D.